Protyre Autocare - Kilmarnock Reviews 

811
TrustScore 4.5 out of 5

4.4

James Little Street 17, KA1 4AT Kilmarnock, Scotland, GB


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Rated 5 out of 5 stars

I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... See more

Company replied

Rated 5 out of 5 stars

Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.

Company replied

Rated 5 out of 5 stars

Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • James Little Street 17, KA1 4AT, Kilmarnock, Scotland, United Kingdom

  • 01563 531967

4.4

Excellent

TrustScore 4.5 out of 5

811 reviews

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4.4

All reviews

(811)

34,873 reviews in the last 12 months

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Rated 2 out of 5 stars

Could have done better.

My son had his car booked in for 10am for a slow puncture repair. I took the car but the booking couldn’t be found on the system, even after showing the confirmation email. I was told they had just started two big jobs and it would be over an hour before they could look at it. I accepted that and arrived back about 11:30 to see the car had not moved from where I had parked it. I was assured it would be looked at shortly. Eventually left around 12:15, full £30 charged. Got home and checked tyre pressure, found it to be 41psi when it should only be 31. Have always went here but will now reconsider.

March 18, 2025
Unprompted review
Protyre Autocare - Kilmarnock logo

Reply from Protyre Autocare - Kilmarnock

Dear Denham Kirkpatrick,

Thank you for bringing this to or attention, and we're sorry to hear the you did not have a positive experience. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

I got my car service here ( the gold…

I got my car service here ( the gold service) plus additional work that was needing done. Every single thing was explained to me in detail. Nothing was hidden I saw the prices on the computer. Even if I needed something explained again stuff were very happy to do this. Totally great service felt completely at ease & would highly recommend

February 12, 2025
Rated 5 out of 5 stars

A+ Service with the best prices around.

Always the cheapest price for branded tyres. I had a small issue on my last visit to the Kilmarnock branch and they went above and beyond to make sure it was rectified. Cannot rate them highly enough. Staff were first class and took the time to chat with my young son. I won't go anywhere else now.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

ISSUE FIXED BETWEEN GARAGE AND MYSELF. Manager helped as best he could.. im now satisfied


Manager had helped to rectify and fix the issue and im content at that..

February 11, 2025
Unprompted review
Protyre Autocare - Kilmarnock logo

Reply from Protyre Autocare - Kilmarnock

Dear Alexander Ritchie,

Thank you for taking the time to bring this to our attention. We are sorry this has happened.

We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind contacting us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this matter with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

10/10

Really friendly knowledgeable staff, couldn't be more helpful if they tried! Will be back!

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely raging

Absolutely raging, don't go to this place. Firstly told me the tracking had been done and my 2 and half week old tyre would need replaced soon. They hadn't done the tracking. Got home to find my house and work keys missing from my central console, drove back up and the guy who worked on it magically found them. Manager said he'd probably done it by accident. Total joke of a place, don't use them.

February 14, 2025
Unprompted review
Protyre Autocare - Kilmarnock logo

Reply from Protyre Autocare - Kilmarnock

Dear Jamie Hobbs,

Thank you for bringing leaving us a review and bringing this to our attention. 

We can confirm that we have received your email regarding this matter and it has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Perfect Customer Service

Been to Abbotsinch a few times now and always been dealt with very professionally. Their prices are also very reasonable and competitive.
Would highly recommend and I'd go back again and again.

February 12, 2025

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