I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... See more
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Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.
Company replied
Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... See more
⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... See more
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Company details
About Protyre Autocare - Kilmarnock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, United Kingdom
- 01563 531967
4.4
Excellent
811 reviews
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Appointment 11am left protyre 1,50 pm …
Appointment 11am left protyre 1,50 pm they were busy but 2 hrs to fit 2 tyres not good staff were busy and apologetic but system let them down two many cars in not enough people
January 13, 2025
Reply from Protyre Autocare - Kilmarnock
Dear Mr Matthew Hood,
Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Great speedy service
Great speedy service, good range of stock at competitive prices. What more could you want
January 13, 2025
Employee came out infront of myself…
Employee came out infront of myself arguing with the manager
Made me feel very uncomfortable as wasnt wanting to change tyre as close to shutting time
Won’t use again
January 8, 2025
Reply from Protyre Autocare - Kilmarnock
Dear David Neil Sherman,
Thank you for bringing this to our attention following your visit to our centre. We are very sorry to hear that you had this experience - this is far from the high standards we would expect of our centres and team members.
We have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Great Service
Booked two cross climate tyres on line at a very competitive price. Could have had them fitted same day but chose a more convenient time to suit. In and out within 30 mins at the time I’d booked. Fantastic service. Shown old damaged tyre to confirm my belief that is a slow puncture. Couldn’t praise the team enough for the service provided. Why go anywhere else.
December 21, 2024
Length of time it took
Length of time it took. Not the shops fault as airlines were frozen
November 27, 2024
Reply from Protyre Autocare - Kilmarnock
Dear P Emery,
Thank you for bringing this to our attention and we're sorry to hear that your appointment had taken longer than expected.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
All good ,no probs
All good ,no probs, got the tyres done at appointment time as requested
November 20, 2024
Had an appointment yesterday at 3.30pm
Had an appointment yesterday at 3.30pm, 4.00 still waiting. It took the guy 30min to change a single tyre (I was getting 2) Said he has problems getting new tyre on. Damaged the rim which I pointed out. Then torqued the wheel to 120nm its supposed to be 100 and forgot to fit dust caps - NEVER AGAIN NEVER. Got home (10 min drive) at 5.30pm
November 14, 2024
Unprompted review
Reply from Protyre Autocare - Kilmarnock
Dear James Caddis,
Thank you for bringing this to our attention. We are sorry ths has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Can't complain about the fitting of the…
Can't complain about the fitting of the tyres or the price.
However, I was booked in for the fitting between 9.30 & 10.30. There were only two staff working and they were rushed off their feet. I didn't get away from the garage until after 12pm.
November 7, 2024
Reply from Protyre Autocare - Kilmarnock
Dear Mr Mitchell,
Thank you for raising your concerns. We are sorry to hear that your recent visit to our Kilmarnock branch has not been a positive one for you on this occasion.
We have brought this to the attention of the Area Manager who will investigate into this matter and will be in touch a soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
We had a very problematic experience
We had a very problematic experience. We ordered the tyres online on the Monday and arranged to get them fitted on the Thursday. I finished work early to get to Abbotsinch (Kilmarnock) at 4pm and the tyres hadn't been delivered. I didn't receive any message about this beforehand and was quite annoyed that I'd left work early for no good reason. I rearranged to have the tyres fitted on the Saturday and I took my car in and the depot was very busy, even at 9am. I left my car and took public transport back home. It took them 3 hours before they phoned to say that my car was ready. So even at an arranged appointment it took hours. Very inconvenient. Not happy.
November 13, 2024
Reply from Protyre Autocare - Kilmarnock
Dear Helen,
Thank you for bringing this to our attention and we're sorry to hear that the tyres had not been delivered in time for your appointment.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Shocking experience and will never use again
Booked at 10am for 11:30 appointment. Arrived early and didn't start work on the car until after 12:30, then to be told there is enough tread on existing tyres. Didn't look or ask as to why replacements had been requested. One tyre had a puncture and both 5+ years old and perished sidewalls. Missed work appointments and impacted business due to failure to adhere to their own appointment timings. Freezing waiting area and a Very poor experience all round.
November 13, 2024
Reply from Protyre Autocare - Kilmarnock
Dear Bryce Nobbs,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Punture repair
Service was good no problem with puncture repair although i thought £30 was a tad expensive for what it was
November 13, 2024
£200 puncture repair
I went to get a puncture fixed but as it was a runflat tyre it apparently had to be replaced. This should have taken at most 30 minutes but as there was only two staff on duty, it took 2 hours. That is unacceptable.
November 6, 2024
Reply from Protyre Autocare - Kilmarnock
Dear Shirley Bell,
Thank you for bringing this to our attention and we're sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Not a good experience
My appointment was for 10am was checked in at 9 50 for near side front tyre to be changed and wheel alignment I was waiting in reception until work was complete .Work on car didn’t start until 11 30 there was no communication why it was taken so long work wasn’t completed until 13 15pm I was told there was a problem with alignment machine when I got my car back .
October 21, 2024
Reply from Protyre Autocare - Kilmarnock
Dear David Mcleod,
Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Went on a friday morning to be told far…
Went on a friday morning to be told far too busy due to only 1 member of staff, to come back the next morning which i did. Still only 1 staff member and yet he couldnt drive so no cars could be moved until a manager came in or moved by the car owner. This place has went downhill used to be a very busy place now its total empty. Poor staff getting thrown in at the deep end on by themselves. This is normally my go to for tyres but think that was my last
October 6, 2024
Reply from Protyre Autocare - Kilmarnock
Dear Nicola,
Thank you for bringing this to our attention and we're sorry to hear that your most recent experience had not been a positive one.
We can confirm your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Bad service
Car was booked for a time slot for a tyre and tracking car could not be done that day so gave them the benefit of the doubt and booked it back in for an 8am slot so it would be first in and first out. Car got dropped off but car was not done first as a walk in for 4 tyres on a works van got done before mine as a result my granddaughter was over an hour late for school totally unacceptable service
October 28, 2024
Reply from Protyre Autocare - Kilmarnock
Dear Alexandrena,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Abbotsinch Tyres not what they once were
Needed a slow puncture mended and a new tyre. Took 1 hour 40 minutes despite having an appointment booked.
I was quoted £122 for the trye but online you were selling them for about £102. Garage agreed to match that. When I was billed they charged £102 but then added vat. I didn't have time to challenge as it had taken so long to fit the tyre and I was late for another appointment.
October 18, 2024
Good price for tyre
Good price for tyre. Though took too long as booked in for a certain time but still had to wait 2 hours.
October 23, 2024
Reply from Protyre Autocare - Kilmarnock
Dear Jimmy Chan,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service 🤩
October 9, 2024
Keeping to the time u book ie I was…
Keeping to the time u book ie I was nearly 2hrs waiting beyond my booking
October 23, 2024
Reply from Protyre Autocare - Kilmarnock
Dear John Banks,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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