Protyre Autocare - Leicester Bradgate Street Reviews 

I initially had a very poor customer experience and felt compelled to leave a negative review. However, I was later contacted personally by the manager, who took the time to listen, sincerely apologise, and explain the steps being taken to improve staff training and service standards.

I really appreciated the proactive approach and accountability shown. As a gesture of goodwill, they also offered some support to help resolve the issue, which made a significant difference.

While my first experience was disappointing, the way it was handled afterwards has restored some confidence. It’s clear that efforts are being made to improve, and I hope future customers benefit from these changes.

Absolutely great branch. Have used them on numerous occasions and they always do a great job at a fair price

Prompt, professional and fairly priced.

Had a puncture on the way home they got me straight in for a repair

The assistant manager Terry Binley again went above and beyond awesome customer service as always

Excellent service throughout; staff went above and beyond to resolve the issue with our tyre. They were extremely friendly, clear and, overall, we were incredibly impressed.

Best tyre company in Leicester. Good team of lads give honest assessment every time and carry out reliable repairs at good price.

Straightforward identification of puncture and good arrangement for tyre replacement the following morning.

I have used pro tyre for pre MOT free tyre and brake check.
This year was very different.
Booked my appointment time online.
Rude welcome - just told to sit and wait.
Waited an hour before they checked my car.
I am usually sitting in my car when they do the check but this time I wasn’t.
Told me I needed 2 tyres, brake pads and discs and they could get the work done that day.
When I said not to do the work as I needed to go as I had sat there 2 hours already - there attitude towards me changed, they were rude - both manager and assistant manager. Asked for the quotation which was not forthcoming.
They insisted I needed the work to pass my MOT.
After leaving the garage and stopped nearby. My car would not start. They had drained my battery. Refused to help me.

After getting a second opinion 2 days later the work they advised that needed to be done for MOT was not required. My MOT was passed.
Very sad that garages still take advantage of female drivers.
After this experience I would never use them again.

Customer relations was contacted about this and my complaint and feedback was acknowledged.
Sadly the area manager Ricky who contacted me - hung up on me, I had to call him back. He had failed to read the complaint as his understanding was not accurate - basic requirement for any complaint. Seemed incompetent and not bothered. All I was told was the depot would be visited. The general customer service is poor at all management levels.

Great service and great customer service

Very friendly, welcoming, supportive and knowledgeable team

The team looked after me when I took my Ford Fiesta in to have my exhaust done

Friendly ,quick and efficient with reasonable pricing

Ripped me off I didn't get the tires I paid for got cheaper tires than I brought never got the receipt I brought pirells 115 each got Goodyear 98 each

Quick turnaround, carefully handled.

Very friendly, upbeat and helpful

Fast efficient service with polite staff.

Staff go out of there way to make sure you get a good service.

Lovely people, always there to help ☺️, efficient