Protyre Autocare - Macclesfield Reviews 

401
TrustScore 4.5 out of 5

4.7

Great King Street 19-29, SK11 6PL Macclesfield, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went online to book an Aircon re-gas as they had a very competitive offer on. Unfortunately the offer finished the day before. After contacting the garage they honoured the deal and got me in straig... See more

Company replied

Rated 3 out of 5 stars

Booking my appointment was very satisfactory,But after planning my day arround my time slot and arriving nice and early only to be told it would be 2hrs + to do fit 2 new tyres as they were short... See more

Company replied

Rated 5 out of 5 stars

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I... See more

Rated 5 out of 5 stars

Great customer service, can do attitude. Brought in 4 loose wheels, 4 loose winter tyres and 4 loose TMPS valves. My winter tyres alternate set of wheels was ready to leave the workshop within an hour... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Great King Street 19-29, SK11 6PL, Macclesfield, England, United Kingdom

  • 01625 885430

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

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4.7

All reviews

(401)

32,745 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff wer so helpful and friendly

Staff wer so helpful and friendly. Chose and prices good also

September 3, 2025
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Bill,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

FIRST CLASS CUSTOMER SERVICE

Firstly I contacted my local branch of Protyre and Auto are, in Macclesfield and spoke to a very helpful young man. My appointment was made for 1130 the next morning. On arriving I explained to Danny, what work I required to be done. Danny said he would get started on my car and would keep me advised. A little while later he phoned me to advised they did not have sufficient types of tyre I required. However Danny offered me a cheaper alternative. Which for the type of driving and low mileage my wife and I do, was quite acceptable. I was advised by Danny that was a problem with one of the wheel nuts and the job would take a little longer. All the while I was kept informed of everything I needed to.
It wasn't too long before I received a call to say my car was ready for collection. BIG thanks to Danny and the team.

August 25, 2025
Rated 1 out of 5 stars

Called in regards pressure monitor on…

Called in regards pressure monitor on car advised to have tyre changed and valve.
Had to call back a few more times and had all 4 changed with new valves just to be told it might be the computer on board the car or low battery

August 20, 2025
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great Experience

Danny and the lads at Macclesfield branch sorted out my alignment on my Tangerine Scream Focus ST after a previous Tyre place had made a complete mess of it and they did a brilliant job, i would highly recommend these guys and will definately be my go to in the Future, i can't thank them enough, thanks again, Michael.

August 18, 2025
Unprompted review
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Mickey,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent for tyres

ordered tyres online booked a slot for fitting picked up an hour later all done with discount for buying a pair of tyres.

August 13, 2025
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Fozzer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Done same day

Done same day, price okay.
Friendly service. No faults at all.

August 4, 2025
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Dear TREVOR RIMMER
We're happy to hear that you had a friendly and efficient experience with our service at our Macclesfield branch . Thank you for your positive feedback; we appreciate it.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Stephen,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

I had a puncture and Kwik Fit were not…

I had a puncture and Kwik Fit were not helpful so called on Protyre in Macclesfield . So refreshing to receive helpful and positive service from the guys at Protyre. Booked in next morning and enjoyed excellent assistance with two new tyres and free coffee!!

August 4, 2025
Rated 5 out of 5 stars

Excellent service by all the guys this…

Excellent service by all the guys this is the best place to come for any tyre issues ..

July 28, 2025
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Mrs Mcallister,

We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you had such a positive experience with our team and service.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Everyone was very friendly

Everyone was very friendly. Job done quickly . I would recommend anyone to go there for tyres and other car services .

July 28, 2025
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Mrs Hill,

We appreciate you taking the time to leave us this fantastic review! We're happy to hear that you found our team friendly and the service quick.

Best regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Shocking!!!

Shocking!!!
Took ages to put on the new tyre , I nearly didn’t check , when I saw the tyre they had put on I was horrified, I have road tyres , they had put on all-terrain tyre . It was blatantly obvious that the tyre was not suitable. They proceeded to try and tell me that it was only the pattern of the tread which was different.
I insisted that this was not correct not only by the visible difference but the fact that the new tyre even said AT for all terrain. They kept going back to the computer to see what had been ordered. I was told that when ordering the tire was not available and so the person who had ordered the wrong tire had just ordered the next available tire not only would I have been unable to return said Tyre if I had driven away with it but it would’ve caused my vehicle to pull one way and would’ve been horrendous to drive in the end. I told them to put on the spare tire to give me a refund and I would go somewhere else. one phone call to a different Garage and I had the tire ordered and fitted the next day in a fraction of the time and I was charged less for exactly the same process.
Extremely disappointed.

July 23, 2025
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Dear Deb,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Highly recommended

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I'm concerned. And the service was on price offer at the time. Very helpful and polite staff. Would recommend.

July 23, 2025

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