Easy to find price and book time slot. Staff explained works being carried out on my air conditioning and the possibility of additional charges. Work completed efficiently and in good time, had tyres... See more
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I had visited two other well-known garages within two weeks and was told that my car compressor needed to be changed. After having it replaced, I booked my car in for an air conditioning regas... See more
Company replied
Third year in a row it’s failed on the cv boot clips and have paid to have new clips replace last year and the year before.around the same time an annoying rattle developed three years later after fi... See more
Company replied
Mot same day Litrualy same morning in and out with a fresh mot no stress and best part is the free quality machine coffee they don’t burn the bean! Definitely recommend especially last minute jobs mos... See more
Company details
About Protyre Autocare - Maldon Retail
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
15 West Station Road, Maldon, CM9 6TS, Maldon, Essex, United Kingdom
- 01621 840100
4.8
Excellent
988 reviews
Asks customers to review
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Excellent Customer Service and Genuine Help.
I had visited two other well-known garages within two weeks and was told that my car compressor needed to be changed. After having it replaced, I booked my car in for an air conditioning regas at Protyre Maldon.
I was really impressed with the customer service I received. During the visit, I was told there was still a leak somewhere, which was obviously very disappointing after everything I had already been through. However, the gentleman who attended to me was very reassuring and said they would do their best to find and fix the issue.
Within a short time, they identified the leak and fixed it. I was so pleased and relieved, especially after weeks of going back and forth between different garages. My car air conditioning is now working perfectly.
I left the garage happy and satisfied, and I would highly recommend Protyre Maldon for their excellent customer service, professionalism, and willingness to help.
July 15, 2026
Unprompted review
Reply from Protyre Autocare - Maldon Retail
Hello Chris,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very attentive and professional.
Very attentive and professional.
Highly recommend Protyre
July 15, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Craig,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Unprofessional Service and Incorrect MOT Assessment at Maldon Branch
• 6th July: I booked an MOT appointment for 11:30 AM, specifically planning my scheduled day off from work around it. Just 30 minutes before the slot, your team called to cancel. Cancelling with such short notice completely ruined my planned day off.8th July: My car was finally tested, and your branch issued an MOT failure for two "Major Defects":Headlamp cleaning device for LED or HID headlamp inoperative.Nearside Front Coil spring fractured or broken (Offside Rear Upper).Refusal to Help: When I asked your team if they could repair the vehicle, I was told, "We don’t work on this type of car. Take it to another service centre, get it repaired there, and then bring it back for the retest."Incorrect Diagnosis: I was forced to take another day off work to take the vehicle to an independent garage. Gratech 4x4 garage in
maldon Upon inspection, they discovered your assessment was entirely incorrect:The headlamp cleaning device worked perfectly; it simply needed fluid. Your staff unprofessionally snapped, "You should add water before bringing it here."The coil spring issue was completely misdiagnosed and written down for the wrong side/location. The independent garage provided me with a written report proving your errors.Breach of Consumer Rights Act 2015:
Under the Consumer Rights Act 2015, services must be provided with "reasonable care and skill." Your branch failed this legal standard by providing a completely inaccurate MOT assessment, causing unnecessary distress and forcing me to seek third-party repairs for non-existent or misdiagnosed faults.
July 6, 2026
Reply from Protyre Autocare - Maldon Retail
Dear Bulent Erkul,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Easy to find price and book time slot
Easy to find price and book time slot. Staff explained works being carried out on my air conditioning and the possibility of additional charges. Work completed efficiently and in good time, had tyres fitted in past. Great staff. Recommend
July 8, 2026
Reply from Protyre Autocare - Maldon Retail
Dear Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon Retail branch.
We're pleased we could explain the air conditioning work and complete it efficiently.
We appreciate your continued custom.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
customer care- Protyre
Professional
Professional, friendly interaction. Quick but thorough diagnosis and balanced advice. Excellent free hot chocolate.
July 6, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Mr West,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great Service.
They were very helpful, professional, but friendly at the same time, and reasonably priced too.
July 3, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Simon,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you found our team at Maldon Retail helpful, professional, and friendly, and that you were satisfied with our pricing. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Great company
Great company, been a customer of theirs for years, always helpful, always friendly - well done all, keep it up!
July 6, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Kirk,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and great coffee…
Great service and great coffee available for any customers waiting for their cars
July 3, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Tony,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Victoria,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and helpful staff
Friendly and helpful staff, value for money they know what they're doing.
July 1, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Nigel,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at Maldon have delivered this to you.
Best regards,
Eddie
Customer Care - Protyre
Great experience
Great experience. Super easy process from booking in to getting the works completed. Will use again. Thanks!
June 3, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Jordon,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Mr Alexander,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
As expected!
As expected!! I have used supertyres/protyre for many years and they always provide excellent service
June 24, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Christopher,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Dear Ms Calnon,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Steven,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Amanda,
We're so glad you appreciated our customer service and focus on motorists. Thank you for your kind words!
Best regards,
Eddie
Customer Care - Protyre
Third year in a row it’s failed on the…
Third year in a row it’s failed on the cv boot clips and have paid to have new clips replace last year and the year before.around the same time an annoying rattle developed three years later after finally your company replaced the cv boots due to the hardness of the rubber guess what no more rattle thanks a million made up and more than please thankyou so much very professional 5stars well deserved.
June 17, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Lewis,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maldon Retail
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional & prompt service
Polite, professional service & work carried out promptly and a fair price.
June 9, 2026
Reply from Protyre Autocare - Maldon Retail
Hello Stephen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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