Protyre Autocare - Middlesbrough Reviews 

901
TrustScore 4.5 out of 5

4.6

14 Cannon Park Road, Middlesbrough, TS1 5JP Middlesbrough, Teeside, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A relative recommended we try Protyre at Cannon Park, Mbro and I'm pleased we did. My granddaughter's Alto needed an MOT but failed on a brake pipe. I hadn't realised a repair could be carried out t... See more

Company replied

Rated 5 out of 5 stars

Despite unforeseen technical problems with one of the ramps the Protyre team at Cannon Park still managed to get my MOT done and ready on time Great service again from this branch. Going to get my Air... See more

Company replied

Rated 5 out of 5 stars

Great customer service and a really good price on tyres and brake fluid change. Even emailed me when their phones were down to let me know my car was ready to collect. Had availability the following d... See more

Company replied

Rated 5 out of 5 stars

A very pleasant experience. Very friendly staff from the receptionist to the mechanics. Matty Brown carried out the MOT. He explained the advisories to me answering my questions. A comfortable waiting... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 14 Cannon Park Road, Middlesbrough, TS1 5JP, Middlesbrough, Teeside, United Kingdom

  • 01642 248100

4.6

Excellent

TrustScore 4.5 out of 5

901 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(901)

35,083 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute trust.

We like a lot about Protyre. The friendliness, professionalism, punctuality of the work. But most of all we have full trust in them. You can be assured they wont do the dreaded "upselling" and suggest stuff you don't need. When it needs to be done, they'll let you know. We put both of our cars in for servicing and MOTs at our local Protyre. It hasn't even crossed our minds to go elsewhere.

September 4, 2025
Unprompted review
Protyre Autocare - Middlesbrough logo

Reply from Protyre Autocare - Middlesbrough

Hello Tony,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Middlesbrough logo

Reply from Protyre Autocare - Middlesbrough

Hello Mr Scott,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I am up here working so needed to find…

I am up here working so needed to find a place to do my MOT. I came across ProTyre as they were round the corner from my work. What a lovely bunch of people.!
So friendly, chatty and super fast service. I really recommend as sometimes as a woman it can be intimidating in garages but these guys were nothing but lovely. Highly recommend.

September 3, 2025
Rated 3 out of 5 stars

Quick service, not great at getting back to you

Initially booked the free air conditioning check as it hasn't worked in my car since I bought it. Was told there was some gas left and pressure ok so should just need a top up, which I booked in together with an MOT. Car failed MOT but the defects had parts in stock so carried out the work. Not sure what parts were used but car is extremely loud now going over bumps and seems to crash over everything. Air conditioning wasn't fixed, was advised pressure and gas are holding so it could be a faulty sensor and they'd find the part and get me a cost. 3 weeks later and despite calling them numerous times I've heard nothing back so feel like I've wasted money topping the air con gas up for nothing.

August 6, 2025
Protyre Autocare - Middlesbrough logo

Reply from Protyre Autocare - Middlesbrough

Dear Dean,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great

Used Protyre in boro for a while now and i have never had any problems. Everyone is lovley and always happy to help and most importantly they get the job done. :))

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and friendly staff

Excellent service, great advice on tyres and prices. Told how long tyre change would be. Staff very friendly and helpful

August 18, 2025
Protyre Autocare - Middlesbrough logo

Reply from Protyre Autocare - Middlesbrough

Hello James​,

We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

The staff are very friendly and helpful…

The staff are very friendly and helpful i had an mot and a tyre replaced, which they sourced and collected for me,will definitely be using them again

August 13, 2025
Protyre Autocare - Middlesbrough logo

Reply from Protyre Autocare - Middlesbrough

Hello Stephen,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Crap. Wouldn’t use them for air con.

Entered my car details online. To be told I had put the wrong gas in. Was told that the time I booked. No one would be th to to do it,”good job I came early” to be told it couldn’t be done I had to come back another day. Came back had my air con done. Which now doesn’t work to be told they don’t have a diagnostic machine to have a look and I would need to take it to another garage. Only went in for a regas now have no air con system at all. Absolute joke.

August 13, 2025
Protyre Autocare - Middlesbrough logo

Reply from Protyre Autocare - Middlesbrough

Dear Faye Robinson ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Middlesbrough branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look