A relative recommended we try Protyre at Cannon Park, Mbro and I'm pleased we did. My granddaughter's Alto needed an MOT but failed on a brake pipe. I hadn't realised a repair could be carried out t... See more
Company replied
Location
Switch location14 Cannon Park Road, Middlesbrough, TS1 5JP Middlesbrough, Teeside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Despite unforeseen technical problems with one of the ramps the Protyre team at Cannon Park still managed to get my MOT done and ready on time Great service again from this branch. Going to get my Air... See more
Company replied
Great customer service and a really good price on tyres and brake fluid change. Even emailed me when their phones were down to let me know my car was ready to collect. Had availability the following d... See more
Company replied
A very pleasant experience. Very friendly staff from the receptionist to the mechanics. Matty Brown carried out the MOT. He explained the advisories to me answering my questions. A comfortable waiting... See more
Company replied
Company details
About Protyre Autocare - Middlesbrough
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
14 Cannon Park Road, Middlesbrough, TS1 5JP, Middlesbrough, Teeside, United Kingdom
- 01642 248100
4.6
Excellent
901 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful
August 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took in with missfire issues
Took in with missfire issues, charged for new leads (no coil pack) for £301. Didn't solve the issue & told to take it elsewhere for a compression test. Not needed. Took elsewhere who located a loose lead to coil pack, refitted and issue gone! Wont be going back as had my eyes out! Due mot there next week but id rather lose the £30 paid!
July 28, 2025
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Dear Mrs Delaney,
Thank you for taking the time to raise your concerns.
We have also seen your previous review in regards to this matter and as per our response, the Area Manager has been notified of this and will make contact with you as soon as they can to discuss this further.
Kindest regards,
Georgia
Customer Care - Protyre
Great garage
Great garage. The lady at the Middlesbrough branch is fantastic and an asset to the company
August 6, 2025
Darren Knott
Excellent service by manager, very friendly attitude and when above and beyond to get tyres I requested at a reasonable price. Couldn’t be happier and I’ll be using again!
August 4, 2025
Reply from Protyre Autocare - Middlesbrough
Dear Customer,
We appreciate you sharing your positive experience you had at our Middlesbrough branch, We're happy to hear that you received excellent service and that our team went above and beyond to meet your needs at a reasonable price. We look forward to assisting you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great friendly service
August 1, 2025
Friendly service personnel
Friendly service personnel. Good price and convenient location
July 23, 2025
Reply from Protyre Autocare - Middlesbrough
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Friendly helpful staff
Friendly helpful staff, super easy online booking, work completed on time. Would definitely recommend to other and will be using again myself.
July 23, 2025
Reply from Protyre Autocare - Middlesbrough
Hello Jane,
We appreciate you sharing your positive experience! We're happy to hear that our team was helpful, the online booking was easy, and the work was completed promptly. We value your recommendation!
Best regards,
Eddie
Customer Care - Protyre
Very friendly and professional service…
Very friendly and professional service will definitely make a return visit
July 21, 2025
Very helpful staff
Very helpful staff. Got an appointment on the day and time I required. Job was completed in good time car returned clean and tidy.
July 16, 2025
Feels lost at the place- pathetic…
Feels lost at the place- pathetic service and work. Never coming again.
July 16, 2025
Reply from Protyre Autocare - Middlesbrough
Dear Mr Nadeem,
Thank you for notifying us of your concerns and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
very friendly and helpful,car park just…
very friendly and helpful,car park just out side of office safe and easy to enter reception area.Phone when job was finished. found easy to talk to and help with advise over a job not done will use again in future thank you.
July 9, 2025
Used a Groupon voucher great value good…
Used a Groupon voucher great value good service 👍
July 14, 2025
What a great experience
If i could rate higher I would! From start to finish I cannot thank and praise the team enough! Talk about teamwork!! A totally professional but personal service!! I will return & recommend to friends & family, thankyou soooooooo much all of you 😊
July 12, 2025
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello Amanda,
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words and are so grateful for your recommendation to friends and family. Thank you so much!
Best regards,
Eddie
Customer Care - Protyre
I was charged for 4 locking wheel nuts…
I was charged for 4 locking wheel nuts and charged for them taking them off because it was slipping but i only needed 2 because the back were different to the front. And they kindly took a nice chunk out of my wheel and was still charged £270 for a tyre and locking nuts. Normally use this company every year for mot & services but won’t be going back there, like things aren’t already expensive without getting charged for things that you don’t need.
July 7, 2025
Reply from Protyre Autocare - Middlesbrough
Dear Shaun Blenkinsopp,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Job done no hassle
Very professional in what they do, and very polite would definitely recommend them
July 2, 2025
Really kind, friendly and professional…
Really friendly and professional service, after a minor issue with the billingham depot (out of their control mot tester fell ill) billingham contacted middlesbrough depot and got me booked in immediately could not fault the service given really kind and professional in all aspects.
June 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.