Protyre Autocare - Middlewich Reviews 

1,309
TrustScore 4.5 out of 5

4.6

5 Brooks lane, Middlewich, CW10 0JH Middlewich, Cheshire, GB


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Rated 5 out of 5 stars

The most amazing honest and reliable service. We broke down on the motorway and this was the closest place. When we arrived they did everything they could do to help but unfortunately didn't have our... See more

Company replied

Rated 4 out of 5 stars

Easy booking online and plenty of appointments to suit my needs. Arrived 5 mins before appointment and car was taken in immediately. Alignment was completed in 10 mins, but was simplified by the fact... See more

Rated 5 out of 5 stars

Booked my car in for its MOT and the guys at Protyre in Middlewich were nothing but helpful and accommodating. Really appreciate people who make an effort with customers. This will now be the MO... See more

Company replied

Rated 5 out of 5 stars

I had a slow puncture on a tyre that was almost new (500 miles), so I was very relieved when the tyre fitter told me it could be repaired, saving over £200 compared with replacing the tyre. Great se... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 5 Brooks lane, Middlewich, CW10 0JH, Middlewich, Cheshire, United Kingdom

  • 01606 834069

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,309)

34,873 reviews in the last 12 months

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Rated 5 out of 5 stars

Service and M.O.T

Service and M.O.T. done efficiently with helpful advice when collecting the car on a couple of things to watch i.e. depth of tread on front tyres.

July 28, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Mr Blackwell,

We're happy to hear that your service and MOT were done efficiently. We appreciate your positive feedback regarding the helpful advice you received about your car.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great MOT service

No hassle, booked in dropped the car off, test completed in a good amount of time.
Staff were pleasant and informative,
Would recommend and definitely use again 👍

July 23, 2025
Rated 5 out of 5 stars

Great service

Great service. Fast and efficient.

July 21, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Sarah,

We appreciate you sharing your experience with us. We're happy to hear you received great, fast, and efficient service from the team in centre.

Best regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Late notification of M.O.T.

My M.OT. was due and fortunately I spotted this 4 days before it expired on a friday. I do not recall a reminder being sent a few weeks prior to its expiry so was disappointed in that
I booked an M.O.T on the following Monday only to find the M.O.T. test facility was out of commission so I had to book it again the day after it expired so had a day whereby I could not use my car. In addition I believd there wss a £10 M.O.T. discount voucher that I had nowhere to enter it when booking on line.
The M.O.T. tyre replacement and bronze service were carried as per the usual high standard that I usually get eventually.

July 16, 2025
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Reply from Protyre Autocare - Middlewich

Dear Dave,

Thank you for raising your concerns.

We can confirm that this has been raised with the Area Manager who will investigate into this matter will be in touch as soon as possible to discuss this further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 4 out of 5 stars

Work undertaken for MOT

Dealt with Pro Tyre prior to my Mot - Harry the site manager was excellent in pointing out the work to be done. Booked in to have the work done based on the confidence I had with Harry to do a professional job - very satisfied

July 14, 2025
Rated 4 out of 5 stars

The work was carried out fine

The work was carried out fine, but I had to call them to find out if it had been completed. Not a big issue but I would like to have been advised as soon as it was complete. It may have just been completed as I called but the engine was cold when I picked the car up a few minutes after my call.

July 9, 2025
Rated 1 out of 5 stars

Protyre Middlewich - shockingly bad!

Protyre Middlewich
Shocked at the deceit involved by this garage since new staff and management recently. Took my car to have suspension checked as had previously made a strange noise but now drove perfectly fine and nothing heard since but about to do long drive and thought best to check.
Shocked to get a call to say I needed all 4 springs and shock absorbers replacing and the car was not safe to drive and I should leave with them until fixed. They quoted me over £1K but offered a payment plan.
I was shocked my 2015 car with only 50K miles on the clock and drove perfectly needed this amount of work so got a 2nd opinion. Turns out only 1 spring was broken and shock absorbers were fine. Paid under £300 for the work needed elsewhere.
I could not believe that Protyre were trying to rip me off for a lot of work not needed (possibly because I’m female) and also caused me a great deal of anxiety and stress telling me my car wasn’t safe to drive! Avoid Protyre Middlewich, it seems they cannot be trusted.

June 25, 2025
Unprompted review
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Emma Penn,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Not the garages fault but delivery van…

Not the garages fault but delivery van broke down with my tyres on so had to rebook visit for another day. Offered free wheel alignment because of delay bit don't think it was done. Just waiting for a quote o rear discs and pads now

July 7, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Richard Jones,

Thank you for bringing this to our attention. We regret the delivery issue caused an inconvenience but appreciate your patience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

Recently ordered x2 tyres on line after…

Recently ordered x2 tyres on line after ringing up to check a query on behalf of my wife. Booked a slot a week in advance. Wife arrived at the allocated time but only 1x tyre had arrived - no understanding why there was only 1x tyre and no one attempted to cancel the appointment and save the journey to the tyre centre. The wife was told someone would follow up and call back but no one did. The wife followed up and agreed a second slot. It got sorted but shouldn't take two attempts to sort. I don't see the point of booking in advance, if when you get there the parts are not available. I understand that things can go wrong but then that's where the communication comes in and at least a wasted journey could have been avoided - having planned the day specifically around the original appointment.

Update 11/07/25 - just received an 'e invoice and inspection report' via email - problem is this isn't my car - its for someone else with their name and home address and my email and mobile phone number. A clear GDPR breach. This vehicle used to belong to my wife - nearly 3 years ago. The vehicle registration is obviously linked to my email (from a previous visit to the garage). This should really be looked at more generally to ensure records are correct and up to date - if nothing else the intended recipient hasn't received the information they may need. Not great.

July 2, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Mr S,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager, he will investigate and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Service/MOT

Had to take car back day after service/mot as a couple of buttons needed resetting, oil and tyre pressure. Also asked for copy of service details as not given on the day. All sorted the day after on 2 July

July 2, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Sheila Harrison,

Thank you for raising your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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