Protyre Autocare - Middlewich Reviews 

1,309
TrustScore 4.5 out of 5

4.6

5 Brooks lane, Middlewich, CW10 0JH Middlewich, Cheshire, GB


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Rated 5 out of 5 stars

The most amazing honest and reliable service. We broke down on the motorway and this was the closest place. When we arrived they did everything they could do to help but unfortunately didn't have our... See more

Company replied

Rated 4 out of 5 stars

Easy booking online and plenty of appointments to suit my needs. Arrived 5 mins before appointment and car was taken in immediately. Alignment was completed in 10 mins, but was simplified by the fact... See more

Rated 5 out of 5 stars

Booked my car in for its MOT and the guys at Protyre in Middlewich were nothing but helpful and accommodating. Really appreciate people who make an effort with customers. This will now be the MO... See more

Company replied

Rated 5 out of 5 stars

I had a slow puncture on a tyre that was almost new (500 miles), so I was very relieved when the tyre fitter told me it could be repaired, saving over £200 compared with replacing the tyre. Great se... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 5 Brooks lane, Middlewich, CW10 0JH, Middlewich, Cheshire, United Kingdom

  • 01606 834069

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,309)

34,873 reviews in the last 12 months

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Rated 3 out of 5 stars

Bank Communication Problems

I am very happy with every aspect of the services you provided up until it came to paying your bill. Your Card Payment machine was broken and would not communicate with the banking network. Eventually I was able to contact my daughter who drove me to Middlewich Post Office where I was able to withdraw cash funds to cover the bill. Your cashier was initially not willing to acknowledge receipt of the cash on the invoice you had provided but eventually did so after we pointed out that I would have no evidence of payment otherwise. Hope you have managed to sort out the problems with the method of payment. Best Regards, Chris Triffitt.

June 23, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Mr Triffitt ,

Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Middlewich branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Not the cheapest but got me in the same…

Not the cheapest but got me in the same day and did a good job of balancing my 4 tyres. They also managed to fit in a aircon recharge with the 25 percent discount, all made easy. Thanks Chaps. Make sure you check for discounts online, before you get a quote.

June 25, 2025
Rated 5 out of 5 stars

My usual garage were a total let down

I had a loud and worrying rattle somewhere under the car. I called into Protyre to see if they were able to help me. They were able to find and sort the problem immediately and do a service at the same time. Brilliant service one and all. I will be using them from now on.

June 25, 2025
Rated 3 out of 5 stars

Mot booked online.only got troubles

Mot booked online.
Arrived on time but no-one available to mot. Not very helpful staff and not bothered by their problem. Left vehicle there and waited till got a call 5 hours later. By the fails I got nothing critical but all listed as major. Spoke to a garage about the results and they were not complimentary about this firm. Will not be going back to them ever

June 18, 2025
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Reply from Protyre Autocare - Middlewich

Dear Michael Davey,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Failing an MOT that another garage said should have passed

This is another occasion that I've experienced here where it seems that the service manager has to hit his performance metrics to the point that non-essential work is being recommended to being done.
This time the vehicle failed an MOT when another services provder said it should have passed.
Replacement tyres were not available and I was told they had no idea when they could be

June 6, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Carl,

Thank you for notifying us of your concerns regarding the MOT. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service as usual

Great service as usual. Kept me informed, and did a top job. Also gave free advice which can be acted upon. Reasonable prices, and will always try to find you the best deal. Great team of lads who really know their craft.

May 28, 2025
Rated 2 out of 5 stars

Time is money

Booked an appointment for half 8 online said please be prompt.
So I turned up early shame they didn’t turn up till 10 to 9
No apologies
Work wise it’s was fine but again waiting around for them to open up was annoying

May 21, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Jon,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Good tyres at a good price

Good tyres at a good price, competently fitted by staff who give the impression they would rather not having customers hanging around. Looking about me as I waited, they have almost achieved this objective. The customer sits in a scruffy waiting room, the fitter sat in my car with the aircon on for 10 or 15 minutes doing something on his slate.

May 19, 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Jay,

Thank you for taking the time to share your feedback in regards to your recent visit to our Middlewich branch.

We have notified the Area Manager of your comments who will look into this at the centre and will make contact with you in due course to discuss your experience further with you.

Kindest regards,
Georgia
Customer Care - Protyre

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