I pre-booked and pre paid for two tyres to be replaced at Protyre in Midsomer Norton last Saturday morning. On arrival the one guy working was clearly already busy, but was an absolute star with cu... See more
Company replied
Location
Switch locationStones Cross Garage, North Road, BA3 2QB Midsomer Norton, Somerset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Despite being very short staffed and working in extreme heat, the guys were really good tempered and helpful. It took a bit longer than I had hoped- the waiting area is incredibly uncomfortable- but... See more
Company replied
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working her... See more
Ordered tyres through the protyre website at a good price. Service received at Midsomer Norton fitting centre excellent. The manager (Andy) was efficient and knowledgeable as always and the fitter (no... See more
Company details
About Protyre Autocare - Midsomer Norton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Stones Cross Garage, North Road, BA3 2QB, Midsomer Norton, Somerset, United Kingdom
- 01761 412234
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had twontyres fitted on my SLK…
Had twontyres fitted on my SLK yesterday that i ordered online. Very smooth experience and the manager was excellent. Not only advising me but on keeping his cool when dealingvwith a rude and obnoxious customer!
July 20, 2026
Unprompted review
Reply from Protyre Autocare - Midsomer Norton
Hello Tony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service and operation
July 21, 2025
Reply from Protyre Autocare - Midsomer Norton
Hello JP,
We appreciate you leaving a positive review of your experience at our Midsomer Norton centre. It's good to hear our in centre team provided excellent customer service. Thank you for your custom!
Best regards,
Eddie
Customer Care - Protyre
Great service
Great service, and a positive persona which you do not always get at a motor garage l.
July 13, 2026
Reply from Protyre Autocare - Midsomer Norton
Hello Patrick,
We would like to thank you for sharing your feedback regarding the service you received at our Midsomer Norton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Pretty good generally, at Swindon
I did not purchase anything from Protyre at Midsomer Norton, but when I last used Protyre 4 years ago in Swindon; they were pretty good I found.
July 6, 2026
Reply from Protyre Autocare - Midsomer Norton
Dear Paul Elliott,
Thank you for leaving us a review and bringing this to our attention.
We can confirm that the matter has been escalated to our data protection team to investigate further and they will be in touch with you in due course.
We apologise for any inconvenience caused by this.
Best regards,
Eddie
Customer Care - Protyre
Ordered new tyres on there website…
Ordered new tyres on there website booked in same day,tyres fitted with no problems
July 13, 2026
Reply from Protyre Autocare - Midsomer Norton
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Midsomer Norton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great team and depot manager knew his…
Great team and depot manager knew his stuff and sorted me out quickly
July 13, 2026
Reply from Protyre Autocare - Midsomer Norton
Hello Mr Browning,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Midsomer Norton
Hello Sarah,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A friendly and honest service.
July 8, 2026
Reply from Protyre Autocare - Midsomer Norton
Hello Mr Dixson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpfull and quick service.
June 26, 2026
Reply from Protyre Autocare - Midsomer Norton
Hello Andy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Midsomer Norton
Hello Andrew,
We appreciate your 5-star review. We are delighted you were happy with our service. Thank you for your custom!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Midsomer Norton
Hello Mrs Harvey,
Thank you for your 5-star review! We are delighted you enjoyed our service and waiting area.
Best regards,
Eddie
Customer Care - Protyre
Don't bother getting a service here.
I had a service here..Gave my car back to me with the service now light still on as their computer could not clear the message.. I had to go through the motor omnbusman to get a full refund as customer service blanked me and the manger that promised to ring me back never did. I will never use these guys again.
January 16, 2026
Reply from Protyre Autocare - Midsomer Norton
Dear Chris,
Thank you for leaving us a review.
We are truly sorry to hear about the issues you encountered with your service and the subsequent difficulties in resolving them. We can see from our system that the issue has now been resolved and a full refund processed.
If there are any further issues or you would like to discuss this further, please do not hesitate to contact us at customerrelations@protyre.co.uk
Kind regards,
Eddie
Customer Care - Protyre
Friendly and efficient team.
May 11, 2026
Easily booked and quickly actioned my…
Easily booked and quickly actioned my replacement tyres on my kia EV. Bonus for me it is a local tyre fitter.
May 8, 2026
Again, a very good experience
What a lovely cheery chap on the front-desk.
As always, it was a pleasure to deal with this company at Midsomer Norton.
April 28, 2026
Great service
Great service, booked me in quickly as I had a nasty sidewall puncture that I had used a machine screw and some water based sealant to fix. The guys did a great job of cleaning it all up
April 27, 2026
Great response from Protyre.
Great response from Protyre to my short notice for a replacement tyre. Darren was very helpful in giving me options for a replacement, and Kyle quick and efficient fitting.
April 18, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.