I pre-booked and pre paid for two tyres to be replaced at Protyre in Midsomer Norton last Saturday morning. On arrival the one guy working was clearly already busy, but was an absolute star with cu... See more
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Location
Switch locationStones Cross Garage, North Road, BA3 2QB Midsomer Norton, Somerset, GB
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Despite being very short staffed and working in extreme heat, the guys were really good tempered and helpful. It took a bit longer than I had hoped- the waiting area is incredibly uncomfortable- but... See more
Company replied
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working her... See more
Ordered tyres through the protyre website at a good price. Service received at Midsomer Norton fitting centre excellent. The manager (Andy) was efficient and knowledgeable as always and the fitter (no... See more
Company details
About Protyre Autocare - Midsomer Norton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Stones Cross Garage, North Road, BA3 2QB, Midsomer Norton, Somerset, United Kingdom
- 01761 412234
4.4
Excellent
1K reviews
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Great advice, friendly people, good job.
Great advice on the phone ahead of purchase. Friendly people, quick job.
February 11, 2026
As always- great
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working here for 7 years and I'm ashamed to say I don't remember his name) was especially helpful. Hope I don't need to see you again soon!!!!
February 9, 2026
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The service was great unfortunately one…
The service was great unfortunately one of my locking wheel nuts was not done up properly afterwards
February 6, 2026
Reply from Protyre Autocare - Midsomer Norton
Dear Mr Wilkins ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Professional staff
Helpful staff , polite and courteous.
Even though they're a busy garage, they try and keep to your booked time. You can wait and have a coffee . Professional service all round.
February 2, 2026
I know the mamager
January 30, 2026
No Prejudice
As a woman with a car, I get sick of treated as though I am stupid. This did not happen. I was treated as a car owner rather than a woman car owner. I had good advice when I called and good service
January 21, 2026
Appointment was cancelled twice and on…
Appointment was cancelled twice and on our third visit we were told they were running at least half an hour late.
When the second appointment was arranged my wife had to take a day off work and this was cancelled less than one hour before scheduled appointment.
Customer service was terrible. Avoid!
January 17, 2026
Reply from Protyre Autocare - Midsomer Norton
Dear S HOLLINGDALE ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Booked to have tyres fitted arranged…
Booked to have tyres fitted arranged drop off and pickup to receive phone call that they could not remove my wheels so that was it come and collect car we can't do it not even willing to try i took the car home and the tyres took the wheel of myself and had them fitted by another tyre firm very disappointed
January 13, 2026
Unprompted review
Reply from Protyre Autocare - Midsomer Norton
Dear Terry White,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
There customer service
January 19, 2026
Staff always friendly and helpful
Staff always friendly and helpful. Never had an issue.
January 19, 2026
Great service as usual.
January 16, 2026
Very long wait till the started work on…
Very long wait till the started work on the car booked for 4 van got in the workshop at 5 for 2 tyres left at 5:10
January 14, 2026
Reply from Protyre Autocare - Midsomer Norton
Dear Customer ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very friendly and efficient no problems…
Very friendly and efficient no problems nice coffee would definitely return
January 12, 2026
Reply from Protyre Autocare - Midsomer Norton
Hello Clive,
We would like to thank you for sharing your feedback regarding the service you received at our Midsomer Norton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Slow service despite booking appointment
My husband booked the appointment to get both front tyres replaced on our car, and it took nearly 90 minutes!
The manager was apologetic explaining they'd had an unexpected puncture that morning and that a fitter hadn't turned up!
The time I was in the reception area, the manager was having to turn customers away, whilst trying to help the only fitter that I could see there
Not very good service, so I will not be going back
December 23, 2025
Reply from Protyre Autocare - Midsomer Norton
Dear Elizabeth,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Midsomer Norton
Hello Olly,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Impressive web and personal experience
Puncture at 9.30pm Wednesday, booked in for 11am next morning on great website, back on the road by 11.20. Great service, great value and really happy. Well done and thank you.
December 18, 2025
Unprompted review
Reply from Protyre Autocare - Midsomer Norton
Dear Trevor Evans,
We're so happy to hear that you had a great experience with our service and website at our Midsomer Norton branch!
It's wonderful that we could get you back on the road so quickly.
Thank you for your positive feedback and appreciation.
We will look forward to welcoming you again in the future.
Kind Regard
Kayliegh
Customer Care - Protyre
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