Would normally be a 5 star but when I called in this morning to book in our other car for a service I was told that when the tracking was done it’s not correct due to a fault on your equipment T... See more
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Luke did a check on my daughters car and gave a print out of the check list and pointed a couple of minor problems that will need addressing futher into the future ..while having a rear tyre changed.... See more
Company replied
Took advantage of the air conditioning regas offer which was over £40 cheaper than other local garages. Booked a convenient appointment, dropped the car off and it was ready within the hour. Now d... See more
I required two specific tyres and they had to be delivered to you. They arrived the next day, at an early morning time. The job of fitting them, including new valves, balancing and checking the trac... See more
Company details
About Protyre Autocare - New Mills
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Buxton Road 109, SK22 3JT, New Mills, England, United Kingdom
- 01663 889230
4.8
Excellent
676 reviews
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The younger member of staff was very…
The younger member of staff was very helpful blew my tyre up before booking me in the next day manager then booked me in at a good time that was convenient for me he was very polite
January 14, 2026
Quick reply to our request
Quick reply to our request, an appointment set up for following day and the work done. All very good service
January 12, 2026
Excellent local service
Excellent local service. Replaced tricky headlight - let me know it would take longer than planned - charged me fair price considering the effort. As always staff really friendly & helpful. Many thanks.
January 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very efficient at a good price
December 31, 2025
Reply from Protyre Autocare - New Mills
Dear James Fisher,
We appreciate you taking the time to leave us this excellent review.
We're happy to hear that you were satisfied with our efficient service and pricing at our New Mills branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Top banana…
In and out in less than 45mins for emergency need for two replacement tyres with no appointment. Top banana 🍌
December 18, 2025
Were able to help me promptly which was…
Were able to help me promptly which was such a great help to me on the day. Very professional efficient service. Have always had great confidence in the service and quality of workmanship that is given.
December 22, 2025
Easy on line booking process booking a…
Easy on line booking process booking a date and timeslot for work to be carried out.
Left the vehicle with them and picked it back up within the hour, job done.
Great customer service and team
December 17, 2025
Excellent service
Excellent service. Popped in to have a tyre which kept losing pressure checked. Looked at it straight away and resolved problem and also did a complete health check on all tyres.
December 22, 2025
Great Team at New Mills
The team were highly accommodating and efficient at my appointment including getting more tyres as required beyond original booking
December 19, 2025
Lovely polite helpful staff
December 10, 2025
Efficient and friendly staff.
December 1, 2025
Reply from Protyre Autocare - New Mills
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
All staff were excellent from my…
All staff were excellent from my initial enquiry to completion of job.
Many thanks, great customer service.
December 10, 2025
Friendly service
Friendly, helpful, good communication and excellent work at a good price.
December 3, 2025
Reply from Protyre Autocare - New Mills
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Mr Newman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficiently fitted two tyres for me…
Efficiently fitted two tyres for me within the pre-booked one hour slot, including adjusting tracking.
December 8, 2025
Reply from Protyre Autocare - New Mills
Dear Geoff Williamson,
We're happy to hear that you found our service efficient at our New Mills branch!
It's great to know we completed your tyre fitting and tracking adjustment within the hour.
Thank you for your positive feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Brilliant service from all on site
December 3, 2025
Reply from Protyre Autocare - New Mills
Hello Sophie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Kuga with tyre monitor warning
Friendly and professional guys and very helpful. Knew the warning issue and how to fix it.
Explained about the cost and were able to get an appointment sorted quickly.
Also advised about tyres and gave a quote which I am going to follow up and book an appointment by end of next week.
November 28, 2025
Tyre pressure warning My warning light came on during my…
My warning light came on during my journey to Liverpool from Chesterfield on Monday morning (24th November)~ to inform me that my tyre pressures on my two front wheels were low.
As I knew I was really close to protyre at New Mills ~ I wasn’t too worried as I thought they’d quickly inflate the tyres for me.
However ~ what a disappointment ~ I went into reception ~ told the chap on reception the problem ~ and was brusquely informed that all his mechanics were busy ~ come back this afternoon. I asked again if he could get it sorted as I was on my way to Liverpool now and couldn’t wait until the afternoon.
No.
Not possible.
I am 73 years old. It was a five minute (if that!) task. SO DISAPPOINTED!!! Honestly ~ what have we come to ~ no knights in shining armour here!
I was upset.
Rang my other half who suggested to find a Halfords.
I did.
They sorted it immediately.
Three minutes.
No charge.
November 24, 2025
Unprompted review
Reply from Protyre Autocare - New Mills
Dear Rowena Belfield,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service
Excellent service, sorted my flat tyre within 20 minutes of my arrival.
November 24, 2025
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