Protyre Autocare - Newark Reviews 

316
TrustScore 4.5 out of 5

4.7

96 Northgate, NG24 1HF Newark, GB


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Rated 4 out of 5 stars

Good price on tyres , fitting good , waiting area much improved . Disappointed that tracking wasn’t checked after fitting tyres was told old tyres worn even and didn’t need checking ??

Rated 5 out of 5 stars

Great service. Easy to make appointment for fitment of new tyres. Staff very helpful. A few weeks after new tyres fitted, has a slight vibration due to balancing. Contacted and wheels rebalanced at no... See more

Rated 5 out of 5 stars

Straightforward discussions at initial contact along with very competitive pricing of my four tyres. Tyres arrived promptly and booking a slot to have them fitted was a breeze. I arrived late on t... See more

Rated 5 out of 5 stars

Helpful staff. Reasonable price.Car left in tidy condition with the spare wheel stowed away. Appreciate the report on remaining tyres. Been going there for many years. Never had a problem.


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

316 reviews

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4.7

All reviews

(316)

34,393 reviews in the last 12 months

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Rated 1 out of 5 stars

Firstly as this was on a bank holiday…

Firstly as this was on a bank holiday morning, the team at Newark was fantastic at getting me in.

Had 2 new tyres fitted, also paid to have tracking done.

On collecting my vehicle they said all tracked up and complete.

The next day on my way to work I had a shuddering through the steering wheel.

I called in to a garage near work, they had a look and said both track rod ends had worn, one with no rubber in.

So I told them tracking been done, of which they replied they couldn’t have been.

I phoned the manager at Newark and he just said it was tracked

April 10, 2024
Protyre Autocare - Newark logo

Reply from Protyre Autocare - Newark

Dear Andrew,

Thank you for leaving us a review of your experience and notifying us of your concerns regarding the tracking. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Unsolicited emails

Unsolicited emails, no email validation before contact.

March 27, 2024
Protyre Autocare - Newark logo

Reply from Protyre Autocare - Newark

Dear Patrick H,

Thank you for reaching out to us and bringing this to our attention.

We can confirm that this has been raised with our Customer Database Team, they will investigate further and remove you from our marketing emails.

We apologise for any inconvenience caused.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Slick Service

I called to check availability of some tyres and was told that did not have the one's I wanted. I was offered an alternative and arranged a fitting on Saturday morning. I arrived a little early so went across the road to the shops to kill some time. The tyres were fitted within the hour and I was again on my way. Good Price, Excellent service what more do you need.

March 9, 2024
Rated 5 out of 5 stars

Excellent Tyre Team Straightforward discussions at initial…

Straightforward discussions at initial contact along with very competitive pricing of my four tyres.
Tyres arrived promptly and booking a slot to have them fitted was a breeze.
I arrived late on the appointed day but it didn't put these lads out of their rhythm at all. They got on to my job immediately and were polite and very efficient.
I was driving away all finished in about 45 minutes.
I'd certainly give them my business in the future.

March 5, 2024
Rated 5 out of 5 stars

Excellent Service

The staff are engaging , polite and knowledgeable, they are quick to try to meet your needs.
I drive 4500 miles a month so have become a frequent customer , and I am happy to be a client based on the above tyre choice and value for money

March 6, 2024
Rated 5 out of 5 stars

Great service very efficient

Great service very efficient, Oliver was really helpful

February 7, 2024
Protyre Autocare - Newark logo

Reply from Protyre Autocare - Newark

Hello Customer,

Thank you for this 5 star review.

We really appreciate hearing back from our customers and are glad to hear that you are happy to with the service you received.

We will make sure that your comments are passed on to Oliver and the team!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Brilliant stuff

Brilliant stuff! Website crashed when buying tyres, replied to email concerns really quickly! Garage were brilliant as well, phoned me up as my front tyres weren't worn (but were crap!) and then changed them after I explained. Really quick service!

February 8, 2024
Rated 1 out of 5 stars

The worst company to get ur car…

The worst company to get ur car serviced at!!!
Gold Service is a (Full Service) as what they call, the service supposed to take the length arround 2 to 3 hours as they say on their website, but I got my car back in 40 minutes it seemed like they havent done or checked anything to the car, I have lights on the dash as I did before they havent explained anything about it, washing liquid should of been toped up its full empty, and very unplesant staff as well to deal with, I do not reccomend this company at all! and I will never going to use any of their services ever again!

December 28, 2023
Unprompted review
Protyre Autocare - Newark logo

Reply from Protyre Autocare - Newark

Dear Customer,

Thank you for taking the time to bring this to our attention. We are sorry to hear that you are not happy with the outcome of your recent visit to our Newark branch.

We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question. We will then raise this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Brilliant service

Brilliant service. They were the only tyre fitters that had two of my tyres in stock and who could fit them on the same day. Booked and fitted within 2 hours of going online.

December 13, 2023
Rated 4 out of 5 stars

Initially I was told that Protyre…

Initially I was told that Protyre (Selecta) no longer would swop my winter/ summer tyres over any more. Something they'd carried out for 7 years. I contacted the Company via email. The Manager replied there had been a mistake in the branch and the branch would contact me to arrange a date to carry out the swop.
This they did and they did the job in timely and professional manner. I expect to use them again in the Spring.

November 30, 2023

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