Good price on tyres , fitting good , waiting area much improved . Disappointed that tracking wasn’t checked after fitting tyres was told old tyres worn even and didn’t need checking ??
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Great service. Easy to make appointment for fitment of new tyres. Staff very helpful. A few weeks after new tyres fitted, has a slight vibration due to balancing. Contacted and wheels rebalanced at no... See more
Straightforward discussions at initial contact along with very competitive pricing of my four tyres. Tyres arrived promptly and booking a slot to have them fitted was a breeze. I arrived late on t... See more
Helpful staff. Reasonable price.Car left in tidy condition with the spare wheel stowed away. Appreciate the report on remaining tyres. Been going there for many years. Never had a problem.
Company details
About Protyre Autocare - Newark
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
96 Northgate, NG24 1HF, Newark, United Kingdom
- 01636 493070
4.7
Excellent
315 reviews
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We booked an appointment
We booked an appointment, and the car went straight in,work completed in super fast time, the guys in there were very polite an all round brilliant experience.
July 19, 2024
Very happy
Got 3 of my tires changed by these gents they did a wonderful job super quick. I drove like a thousand miles on those tires over the weekend, so I confident it was a quality job. 5 Stars 🤩
July 10, 2024
Good service and a competitive price
June 26, 2024
Impressed
Popped into the local Newark branch yesterday. I need two new tyres the young man couldn’t have been more helpful. He came outside to check the size and got me the best deal which I was happy with. Arrange a time to be fitted this morning as they had to be ordered in.
Great service guys there are all nice and helpful and courteous. All done and on my way home in a hour .Would definitely recommend.
June 26, 2024
Unprompted review
I have used protyre
I have used protyre at the time called Selecta Tyre and they were very good.
Will use again.
June 12, 2024
May use AI-assist with repliesRead more
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The finished job was great but first impressions matter
The finished job was great, but turning up with 3 lads stood outside, leaning on a car, 2 of them smoking and on their mobiles without even looking up when I parked and walked up wasn't great.
However.... One of the lads was spot on, friendly and talked me through what was going to happen and then explaining what they did and the process they had completed was amazing. Overall happy with the result but professionalism wasn't close!
May 29, 2024
Reply from Protyre Autocare - Newark
Dear Customer,
Thank you for bringing this matter to our attention.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we are glad to hear that you are happy with the serivce you received from one of the staff members at our Newark branch. We have also raised your concerns with the Area Manager who will make contact with you in due course to discuss your experience further.
Kindest regards,
Georgia
Customer Care - Protyre
Staff / operative very helpful.
Staff / operative very helpful.
,informative and courteous during the tyre change.
May 22, 2024
I have been used branch for many years Update
I have been using this branch for very many years. It is still called Selecta Tyre at Newark. I have just had a new tyre fitted and a puncture repaired. I also had front discs and pads replaced on the 1st May. The problem ls that one of the lockable wheel nuts is missing and has been replaced with one of the old original wheel nuts that were in the hatch. I have rung the branch to complain. Based on this experience, how could I use this branch again?
I should also point out that I had to make three trips to the Newark branch before the puncture was successfully repaired, but at least I was not charged and I thanked Protyre for that.
Update: I am pleased to say that I have been supplied with a new set of lockable wheel nuts which I have fitted and all is now well. It has been hard work resolving this issue but we have get there. Many thanks to the area manager, Simon, and the branch manager Kallum.
May 20, 2024
Unprompted review
Reply from Protyre Autocare - Newark
Dear Douglas Howcroft,
Thank you for bringing this to our attention. We are sorry to hear that you are not happy with your recent visit to our Newark branch.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Georgia
Customer Care - Protyre
Very quick and friendly
May 1, 2024
Excellent service, easy booking
I use Protyre recently for tracking and alignment on my front wheels. The booking process was simple, all done online. Everything went perfectly in the workshop thank you very much.
April 22, 2024
Really good service
Really good service - not the most outgoing crew, but they do a great job, and quickly.
April 17, 2024
Firstly as this was on a bank holiday…
Firstly as this was on a bank holiday morning, the team at Newark was fantastic at getting me in.
Had 2 new tyres fitted, also paid to have tracking done.
On collecting my vehicle they said all tracked up and complete.
The next day on my way to work I had a shuddering through the steering wheel.
I called in to a garage near work, they had a look and said both track rod ends had worn, one with no rubber in.
So I told them tracking been done, of which they replied they couldn’t have been.
I phoned the manager at Newark and he just said it was tracked
April 10, 2024
Reply from Protyre Autocare - Newark
Dear Andrew,
Thank you for leaving us a review of your experience and notifying us of your concerns regarding the tracking.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
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