Called in on the off chance of having new tyre fitted( almost everywhere else needs booking near me) lovey guys (Tom and sorry didn’t get my filters name ) sorted me out almost right away! Happy with... See more
Company replied
Location
Switch locationUnit 3 London Road Mall, Pembroke Dock, SA72 4RS Pembroke, Pembroke, GB
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All worked very well staff where great and helpfull with any questions I put to them. Some of the equipment wasn't working, I had a tyre replaced and payed for a tracking, the tracking equipment... See more
Company replied
Recently had to get 4 new tyres for my SUV, these are never cheap, but I always get good tyres as I do fairly high mileage. Great service, booked in promptly once ordered tyres came in next day, fitte... See more
I booked a pair of front tyres and an aircon recharge on the protyre web page.. arrived and car completed professionally. Aircon normally takes an hour so tyres fitted during the process. Car given... See more
Company details
About Protyre Autocare - Pembroke Dock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 3 London Road Mall, Pembroke Dock, SA72 4RS, Pembroke, Pembroke, United Kingdom
- 01646 686663
4.8
Excellent
695 reviews
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Brilliant service from both Justin and…
Brilliant service from both Justin and Rob, no inflating prices or doing unnecessary work, would highly recommend.
February 9, 2026
Justin and his team were super helpful…
Justin and his team were super helpful as always helping get my van back on the road the same day after it broke down on the job. They were able to source a part same day and gave me a firm price and kept me informed when they found another perished part and again sourced it same day. 5/5 service again. Thanks guys 👏🏻
January 29, 2026
Unprompted review
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Excellent mechanical service but no cigar
Excellent mechanical service on the shop floor but this branch seems to be short staffed. Still waiting for prices on some work required. Already had to find alternative outlets to do some of the work due to the delays in provision of quotes. Also seems to be a high staff turnover, not a good indicator of reliability……
Thanks for your response that my concerns have been raised with the area manager and your assurances that he would contact me in due course but he/she must be a busy person as I have heard diddly squat from your offices in the 20 days since. Are you really interested in retaining a customer base or just making excuses?
January 21, 2026
Reply from Protyre Autocare - Pembroke Dock
Dear Ian Andrews,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Helpful and quick
January 16, 2026
Efficient work completed on time
January 12, 2026
Good service
Good service. Don’t make a drama out of it and quietly get on with the work. Easy staff to work with. I’ve used many times and will continue to do so.
December 8, 2025
Reply from Protyre Autocare - Pembroke Dock
Dear Mr Colin Jenkins,
We appreciate your continued service and are happy to hear about your positive experiences you had with our team at our Pembroke Dock branch .
Thank you for your review.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The guys down there very helpful
The guys down there very helpful. Would definitely go back.
December 10, 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Michelle,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick and friendly service.
April 23, 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Jayd,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Nearly lost the will to live .
Went to have two parts replaced ( which I supplied) and the tracking done a job that should have taken an hour, tops, was there THREE HOURS as a young kid tried to do the job and didn't know what he was doing ( his words not mine ) . Nobody seemed to care not even an offer of a tea / coffee .
December 1, 2025
Reply from Protyre Autocare - Pembroke Dock
Dear Mark,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Can't recommend these guys enough!
Can't recommend these guys enough!! They go above and beyond!
December 3, 2025
Great service
Great service! Really helpful staff who provided good advice. I sat and waited for my car, 2 free cappuccinos and a chat with the very knowledgeable woman on reception (apologies I can’t remember her name) and I drove away a very happy customer.
November 27, 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service as always!
November 19, 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt and courteous service
Very helpful on telephone. Tyre ordered and fitted quickly
November 17, 2025
Excellent service
We were dealt with quickly and efficiently within an hour of booking the appointment, staff were friendly and helpful. An excellent experience following a traumatic event where two tyres burst during a storm
November 5, 2025
Again another great service thank you…
Again another great service thank you to all concerned in keeping me safe on the the road.
November 7, 2025
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