Protyre Autocare - Pembroke Dock Reviews 

695
TrustScore 5 out of 5

4.8

Unit 3 London Road Mall, Pembroke Dock, SA72 4RS Pembroke, Pembroke, GB


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Rated 5 out of 5 stars

Called in on the off chance of having new tyre fitted( almost everywhere else needs booking near me) lovey guys (Tom and sorry didn’t get my filters name ) sorted me out almost right away! Happy with... See more

Company replied

Rated 5 out of 5 stars

All worked very well staff where great and helpfull with any questions I put to them. Some of the equipment wasn't working, I had a tyre replaced and payed for a tracking, the tracking equipment... See more

Company replied

Rated 5 out of 5 stars

Recently had to get 4 new tyres for my SUV, these are never cheap, but I always get good tyres as I do fairly high mileage. Great service, booked in promptly once ordered tyres came in next day, fitte... See more

Rated 4 out of 5 stars

I booked a pair of front tyres and an aircon recharge on the protyre web page.. arrived and car completed professionally. Aircon normally takes an hour so tyres fitted during the process. Car given... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 3 London Road Mall, Pembroke Dock, SA72 4RS, Pembroke, Pembroke, United Kingdom

  • 01646 686663

4.8

Excellent

TrustScore 5 out of 5

695 reviews

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4.8

All reviews

(695)

34,881 reviews in the last 12 months

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Rated 5 out of 5 stars

Will always do their best to help you out and no hard sales.

These guys are just superb here. My son found some immediate issues with his tyres and it was in the late afternoon and yet they changed all 4 of his tyres and did the tracking while explaining everything that needed to be done. No hard sales here, just honest and genuine guys. Thank you again for going above and beyond like you always do.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I took my Bentley Continental in for new brake discs and pads. The work was completed in a professional and efficient manner. The mechanic, Rob, was super helpful and I would 100% use the garage again

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, Timely Service

I had a great experience at Protyre this week. I needed my air conditioning looked at and was fortunate to have my vehicle serviced by manager, Tom Russell. Tom was professional in all interactions with me and I am grateful for the extra care he took servicing my vehicle. I highly recommend this store and will certainly be making use of them in future.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

Friendly and kept up to date

Easy to book online. Really nice and friendly staff, always providing me with all details needed, and keeping me up to date on the service/MOT.
Only downfall is that it's difficult to get a hold on them over the phone, with me waiting sometimes for over 15 minutes.

March 26, 2026
Rated 5 out of 5 stars

Quality service all the way

The workshop was extremely busy but they managed to fit my car in late in the day.
Left the car there and got a call to say they were unable to repair the puncture so ordered a replacement tyre for the following day.
Tyre was price matched to the online price and got a call once the car was ready.
I cannot fault the service and communication from everyone involved. Highly recommend Protyre Pembroke Dock.

March 26, 2026
Rated 1 out of 5 stars

Unprofessional!!!

Unprofessional!!!! Cancelled an mot the day before car was due to the garage, but didnt actually call, leave a voicemail nor email to let us know. Turn up on saturday morning to find out it won't be going ahead. So the frantic calls began trying to find a garage to fit us in as mot due!! Majority of other garages are closed Saturdays in the area, the few that were open are booked up for 2 weeks-bit obvious as people do tend to book weeks in advance like I did with protyre as availability goes quite quickly. Thankfully managed to get it into another garage that morning, if wasn't so lucky I'd of been without a car for work! The moment the mot was cancelled on the Friday a refund should of been issued right away or at least out of courtsey rebooked it for 1st thing Monday morning! Yet still no refund. The garage has emailed head office and been chasing it up for me but with little luck. If your going to leave people in the dirt at least refund them right away so can get it mot'd at a reliable garage instead. Will not be using Pro tyre again! So much better when Stoddarts had it

March 21, 2026
Unprompted review
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Dear Jess,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

this place always put the customer…

this place always put the customer first before the business. This last occasion was the third time they could've had money out of me but instead advised on a different course of action saving hundreds!

March 10, 2026
Rated 5 out of 5 stars

Just what you want from a tyre check

I may have been lucky that I called without an appointment but I was attended to immediately .
The tyres ,front brake discs and emergency puncture repair kit were quickly and efficiently checked with a printed out report while I was given a welcome free coffee Not pushed into buying tyres when not really needed .Highly recommended tyre company

February 25, 2026
Rated 5 out of 5 stars

If I could give the guys down protyre…

If I could give the guys down protyre Pembroke dock more than 5 stars I would. Only recently started using this garage for myself and my son’s car and they’ve been fantastic from day one. Justin and the other guy (can’t think of his name) have been so helpful! And I’ve been in a fair few times 😂 100% recommend without a doubt!

February 10, 2026
Unprompted review

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