Protyre Autocare - Pembroke Dock Reviews 

695
TrustScore 5 out of 5

4.8

Unit 3 London Road Mall, Pembroke Dock, SA72 4RS Pembroke, Pembroke, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Called in on the off chance of having new tyre fitted( almost everywhere else needs booking near me) lovey guys (Tom and sorry didn’t get my filters name ) sorted me out almost right away! Happy with... See more

Company replied

Rated 5 out of 5 stars

All worked very well staff where great and helpfull with any questions I put to them. Some of the equipment wasn't working, I had a tyre replaced and payed for a tracking, the tracking equipment... See more

Company replied

Rated 5 out of 5 stars

Recently had to get 4 new tyres for my SUV, these are never cheap, but I always get good tyres as I do fairly high mileage. Great service, booked in promptly once ordered tyres came in next day, fitte... See more

Rated 4 out of 5 stars

I booked a pair of front tyres and an aircon recharge on the protyre web page.. arrived and car completed professionally. Aircon normally takes an hour so tyres fitted during the process. Car given... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 3 London Road Mall, Pembroke Dock, SA72 4RS, Pembroke, Pembroke, United Kingdom

  • 01646 686663

4.8

Excellent

TrustScore 5 out of 5

695 reviews

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4.8

All reviews

(695)

35,062 reviews in the last 12 months

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Rated 5 out of 5 stars

The best in Pembrokeshire and beyond

Protyre PD has been my go-to place for tyres, wheels and other vehicle services for years.
The customer service has always been great. The work is carried out to the highest standard and I've never had any issues afterwards.
The prices are also very fair and affordable. Especially compared to main dealers.
Recently, I had an unfortunate encounter with a large rock in a country lane and ended up with a big hole on the side of my tyre. I went to Protyre the following morning to discuss my options, and they were able to fit a new matching tyre for me straight away for a very friendly price.
I highly recommend Protyre Pembroke dock to anyone looking for an honest garage with fair pricing and excellent customer service!

July 22, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Kris,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great Service

The staff were very knowledgeable and welcoming. Two cars air condition units re-charged efficiently and without any mess or fuss. Great customer experience.

July 16, 2025
Rated 5 out of 5 stars

Well please with the work carried out…

Well please with the work carried out on the car

July 2, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Simon​,

We would like to thank you for sharing your feedback regarding the service you received at our Pembroke Dock branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great bunch of staff

I've been having my car serviced at protyre for years they are a nice friendly bunch Rob always services my car and always does a thorough job would recommend to all my friends and family.

June 23, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Ms Ashby,

We appreciate your long-term patronage and are so glad you've consistently had friendly and thorough service experiences at our Pembroke Dock branch.

It's great to hear you would recommend us to your friends and family!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Ordering tyres on line is great

Ordering tyres on line is great, gives you chance to see all available options and make an informed choice. The only problem I had was that after booking a time slot it appears that the garage hadn't been notified so we're not aware of my booking. The manager still managed to get the job done for me and I was happy with the service.

June 18, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Dear Peter Broad,

Thank you for leaving us a review. 

We're pleased that you found ordering tyres via the website great and you were happy with the service received in centre. However, we're sorry to hear that there had been an issue with the centre not been notified of the booking. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service here

Great service here, thanks

June 9, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Dear Mr Chamberlain,

We are happy to hear that you had a great experience with our service. Thank you for taking the time to leave us a review!

Best regards,
Eddie
Customer Care - Protyre

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