Very friendly staff. The gentleman on reception was incredibly helpful, and the staff working on our car were thorough and attentive. Excellent service and would go back. Thank you!
Company replied
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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See what reviewers are saying
There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before set... See more
Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... See more
Company replied
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
1K reviews
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Had a silver service on my ford focus…
Had a silver service on my ford focus 1.5 st line x 15/7/2025 and I didn't get a paper readout of said service as to what had been carried out, also I had to remove drivers side carpet and clean it due to mechanics dirty feet and I also had to clean drivers side door card and handle and armrest due to mechanics dirty hands.The mechanic did not reset the oil life and as I left I asked if he'd filled out the service book which he hadn't and went off to do so,all these issues may sound trivial but I would expect better from a large company with so much competition around hence I would not use protyre again due to poor quality service.
July 21, 2025
Reply from Protyre Autocare - Penrith
Dear Mr Felton,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic great price
July 16, 2025
Reply from Protyre Autocare - Penrith
Dear Michael Webb
We're happy to hear that you had an excellent experience with our service at Penrith branch . Thank you for your positive feedback; we appreciate it very much.
Kind regards
Kayliegh
Customer care - Protyre
I booked car in for 10 am
I booked car in for 10 am . Your company rang me and asked if l could take the car in at 9 30 instead so l did and it was nearly 10 am before they started on my car which l wasn't happy about also the 2 tyres they put on my car the nuts have been put on to tight so if l get a puncture at the road side l won't be able to take the wheel off
July 9, 2025
Reply from Protyre Autocare - Penrith
Dear Mike Oates ,
Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Work commenced & completed on time
Work commenced & completed on time, great quality service.
July 4, 2025
Carried out on time and within the…
Carried out on time and within the timescale I was given
June 23, 2025
Reply from Protyre Autocare - Penrith
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Aircon now functioning brilliantly
Aircon now functioning brilliantly. First time ever I've had an Aircon regassed after living without it for years. Very thorough work and reasonably priced.
June 25, 2025
Reply from Protyre Autocare - Penrith
Dear Scott,
We're happy to hear that your aircon is now functioning brilliantly! We're glad our thorough work met your expectations and was reasonably priced.
Thank you for your positive feedback. we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Able to book my van in swiftly at a…
Able to book my van in swiftly at a time which suited me. They started work and finished far earlier than I anticipated which was a great bonus.
June 23, 2025
Reply from Protyre Autocare - Penrith
Hello Simon,
We're happy to hear that you were able to quickly book your van at a convenient time. We're also glad the work was completed sooner than expected. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Good service
First thing Monday morning I dropped in for a puncture repair and after a short wait they dealt with there and then, I was expecting to have to come back later or have a long wait. Bob on.
June 20, 2025
Battery replacement caused problems
When I took my car to Protyre to have a new battery fitted there were no warning lights showing. After the new battery was fitted my car wouldn’t start. Staff said a fuse had blown !!! I gave them my pack of fused and they replaced it. The car then started and I drove off. Every time I started the car after that a warning came up “Engine fault. Repair needed”. The service light also stayed on and I couldn’t cancel it (normally it’s very easy to cancel it and takes about 10 seconds). I had to take my car to a garage to have it put on a diagnostic test and all the faults were cleared after a second fuse was replaced. Obviously this fuse had also blown when the battery was replaced.
June 2, 2025
Reply from Protyre Autocare - Penrith
Dear Bob Johnston,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Caravan tyres
Ordered online, delivered to my local depot Harold’s Tyres in Penrith. Arrived on Saturday afternoon and got them fitted on my caravan
June 11, 2025
Arrived without a booking due to…
Arrived without a booking due to puncture, staff were very helpful and replaced 2 tyres. Very polite and helpful.
June 11, 2025
Excellent speedy service
Friendly and knowledgeable staff fitted the new tyres very quickly and professionally.
June 11, 2025
MOT - booked online!
BookIing my MOT online was straightward. I received prompt service at a competitive price, and I would happily recommend them to others.
June 11, 2025
Helped and supplied four tyres on a…
Helped and supplied four tyres on a Bank Holiday Monday
June 6, 2025
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