There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before set... See more
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... See more
Company replied
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more
Company replied
We have used Harold’s tyres on numerous occasions in the past 12 months for a variety of services on our 2 cars including MOT, brake replacement, tyres including an emergency puncture repair. On each... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
1K reviews
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Staff were very friendly and helpful
Staff were very friendly and helpful. However my appointment was for 11.30am and my tyre was not replaced and completed until 12.45. Therefore I was late for another appointment.
August 20, 2025
Reply from Protyre Autocare - Penrith
Dear Lou,
Thank you for leaving us a review.
We are pleased that you found the team in centre friendly and helpful. However, we are sorry to hear that you appointment had taken longer than expected.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Good simple on line booking service
Good simple on line booking service. Kept up to date with progress
August 20, 2025
The Staff was very helpful
The Staff was very helpful, and very friendly and would recommend Protyre Autocare to everyone to use.
August 15, 2025
If i could give negative stars i would
If i could give negative stars i would. I was effectively charged £1000.00 for being trusting and called an idiot. They cleaned out my air filters and that it. It failed its M.O.T and was told I'd have to wait 2 weeks for a retest took it else where and checked over there "Work" and nothing was done. And when the other garage called them up to ask what they actually did for me, the guys that did the service and M.O.T didnt spot an issue that was dangerous and charged me for nothing. Then they told the other garage I was being abusive and almost violent towards them, if they thought for a second they'd remember they have CCTV in their reception area. In short they're scam artists and im not the first person they've scammed and im sure i wont be the last.
July 30, 2025
Reply from Protyre Autocare - Penrith
Dear Mr Martin,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Saved my Bacon!
The guys helped me out at V. Short notice, by fixing my tyre ( a nail + a screw were in it!) So I could get home with my trailer in tow, 110 miles away.
A short wait and polite + friendly service. Thanks guys
August 6, 2025
Reply from Protyre Autocare - Penrith
Hello Steve,
We're happy we could assist you on short notice and get you back on the road safely with your trailer. We appreciate your kind words regarding our team's service! Thanks for your feedback.
Best regards,
Eddie
Customer Care - Protyre
All staff were very helpful
All staff were very helpful. Advised when work could be carried out. Tyre repaired. Would recommend.
August 6, 2025
Reply from Protyre Autocare - Penrith
Dear Chris Taylor,
We're happy to hear that our staff at our Penrith was helpful and provided valuable advice regarding the work on your tyre. We appreciate your recommendation and thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Technician showed great care and skill…
Technician fitted my new battery with great care and skill. I couldn't have managed the same and it ensured that I was able to get on with my day to day arrangements with the minimum of delay.
August 6, 2025
Reply from Protyre Autocare - Penrith
Hello Nigel,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Penrith
Hello Mr Smith,
We appreciate you taking the time to share your positive experience. We're glad to hear that you were happy with our services.
Best regards,
Eddie
Customer Care - Protyre
Had quoted me for some work and then…
Had quoted me for some work and then when I came to collect the car was told that some work didn't need doing as the issue had been fixed. Made for a cheaper bill. Thank you!
August 4, 2025
Very professional courteous service
July 30, 2025
Reply from Protyre Autocare - Penrith
Hello Pauline,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Highly Recommend
Easy to book on line. Very friendly staff on reception and job completed quickly and efficiently.
July 30, 2025
Reply from Protyre Autocare - Penrith
Dear Glynis Feeney,
We're glad you found our services efficient and our receptionist helpful at our Penrith branch. Thank you for your positive feedback; we appreciate it! we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care -Protyre
All staff extremely helpful
All staff extremely helpful, dealt with my request efficiently.
July 23, 2025
Reply from Protyre Autocare - Penrith
Dear Kasey,
We appreciate you taking the time to leave us this positive feedback. We're so glad to hear our staff at our Penrith branch were helpful and efficient with your request. we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care
Great service The fitters knew exactly…
Great service The fitters knew exactly what they were doing👍
July 21, 2025
Very fast service
July 23, 2025
Had a silver service on my ford focus…
Had a silver service on my ford focus 1.5 st line x 15/7/2025 and I didn't get a paper readout of said service as to what had been carried out, also I had to remove drivers side carpet and clean it due to mechanics dirty feet and I also had to clean drivers side door card and handle and armrest due to mechanics dirty hands.The mechanic did not reset the oil life and as I left I asked if he'd filled out the service book which he hadn't and went off to do so,all these issues may sound trivial but I would expect better from a large company with so much competition around hence I would not use protyre again due to poor quality service.
July 21, 2025
Reply from Protyre Autocare - Penrith
Dear Mr Felton,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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