Very friendly staff. The gentleman on reception was incredibly helpful, and the staff working on our car were thorough and attentive. Excellent service and would go back. Thank you!
Company replied
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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See what reviewers are saying
There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before set... See more
Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... See more
Company replied
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
1K reviews
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Reply from Protyre Autocare - Penrith
Hello Catherine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick and efficient.
September 24, 2025
Reply from Protyre Autocare - Penrith
Hello Mr Jago,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They dont listen
They dont listen, i asked for 2 rear tyres. They put them on my front, then disposed of my
Front ones and told me my back ones were swapped, which they wernt, but back ones were both half bald and they told me the tread was fine.
I went back they placed used tyres on the back and gave me a free allignment.
Will not be using again.
September 17, 2025
Reply from Protyre Autocare - Penrith
Dear Miss Barron-Morris,
Thank you for leaving us a review and bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service again.
September 22, 2025
Reply from Protyre Autocare - Penrith
Hello Geoff,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Just had my MOT done at Penrith, Protyre Autocare
Just had my 1st MOT done at Protyre Autocare Penrith. Booked on line easily and the MOT was carried out within an hour while I waited in the office waitng area. Very pleased indeed
September 22, 2025
Reply from Protyre Autocare - Penrith
Hello Malcolm,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
customer care was amazing here very…
customer care was amazing here very friendly and they got me straight in and even checked a few things for me while i waited with a free coffee in there waiting room.
September 15, 2025
Reply from Protyre Autocare - Penrith
Dear Luwis,
We're happy to hear that you had such a positive experience at our Penrith branch.
It's great to know our team provided friendly and efficient service, and that you enjoyed the complimentary coffee while waiting.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Repaired my puncture with minimal delay…
Repaired my puncture with minimal delay and a very reasonable price
September 12, 2025
Finished on time and all issues resolved
September 8, 2025
Reply from Protyre Autocare - Penrith
Hello Sharon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre fitting
Easy online ordering. Dropped car off at 14-00 picked up at 16-30. No problems
September 8, 2025
Great customer service
Prompt No fuss. Very polite and friendly. Matthew even went to the trouble of transferring my wheel alignment service to my local branch as I’d bought the alignment service forgetting the car itself couldn’t come to the depot. Great service
September 3, 2025
Replaced tyres and lazer tracked
Replaced tyres and lazer tracked. Car ready time they said , very good service.
September 1, 2025
Quick and easy MOT and service.
September 1, 2025
Staff were very friendly and helpful.
August 29, 2025
Long wait
Able to book appointments at short notice but unfortunately had a very long wait at the garage (nearly 2 hours) to get tyres fitted. It would be better to show actual availability on the website to avoid sitting around waiting for hours.
August 20, 2025
Reply from Protyre Autocare - Penrith
Dear Edward Peacock,
Thank you for bringing this to our attention and we are sorry to hear that you had a longer than expected waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
I had concerns about my tyres when…
I had concerns about my tyres when travelling and had no previous knowledge of the company
The staff were very friendly and helpful and provided a quick service to replace 4 tyres the following morning enabling me to do the next part of my journey with confidence and feeling safe
The work was completed very quickly and highly recommend
August 12, 2025
Reply from Protyre Autocare - Penrith
Hello Andy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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