There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before set... See more
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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See what reviewers are saying
Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... See more
Company replied
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more
Company replied
We have used Harold’s tyres on numerous occasions in the past 12 months for a variety of services on our 2 cars including MOT, brake replacement, tyres including an emergency puncture repair. On each... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
1K reviews
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The service was spot on
The service was spot on , fast and convenient with no fuss . A new battery fitted to suit my date and time ,all at penrith branch pat on back . All apart from the hefty price but I suppose everything has shot up. Many thanks 👍
November 12, 2025
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Staff are fine but procedures are…
Staff are fine but procedures are shocking - 2 weeks to obtain a bolt the manufacturer has in stock - abysmal
October 27, 2025
Reply from Protyre Autocare - Penrith
Dear Nil
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very quick service n the lads in the…
Very quick service n the lads in the office were very friendly
November 5, 2025
Reply from Protyre Autocare - Penrith
Hello Mrs Dodd,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service from start to finish
November 3, 2025
Reply from Protyre Autocare - Penrith
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Stressful visit!!
Wrong tyre changed on my previous visit ( front drivers side instead of rear) so of course the rear tyre went flat again. Luckily I wasn’t far from home but I could have been anywhere!! I had to take their word that the tyre they had removed on first visit was faulty as it had already been disposed of. I had had no indication that there was anything wrong with it!! Consequently I ended up having to purchase two new tyres.
The lad on reception was very polite and as helpful as he could be in circumstances.
October 27, 2025
Reply from Protyre Autocare - Penrith
Dear Joan Davis,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Professional and thorough
Professional, knowledgeable, thorough and reassuring.
Good communication at and through reception and with staff attending my vehicle.
Just a small issue with being able to contact the business as the phoneline didn't enable me to stay connected until my call was eventually answered. Had to call back 3 times
October 24, 2025
First class service.
The staff were helpful, informative and very quick. I had a puncture in my tyre which was repaired. The tyre pressures were checked and I was back on the road.
October 27, 2025
Excellent service
Excellent service although the cost of the vehicle service since last year has increased a great deal!
October 21, 2025
Reply from Protyre Autocare - Penrith
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book on line with range of…
Easy to book on line with range of dates and times to suite. Very little lead in time for MOT. Dropped keys off at allocated time and received phone call to pick up within the hour. Polite staff. Good price
October 20, 2025
Reply from Protyre Autocare - Penrith
Hello Martin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great and cost effective service.
Went in with a suspected slow puncture and bad vibration on different wheels. Wheel rebalanced and slow puncture investigated but nothing found. Took a while to complete but only charged £15. Had great and prompt service.
September 24, 2025
Reply from Protyre Autocare - Penrith
Dear Dave H,
We appreciate you bringing this to our attention. We're glad we could address the vibration and investigate the suspected puncture, even though nothing was found.
We are happy you were pleased with our prompt service and the price.
Thank you for your feedback.
we will look forward to welcoming you again at our Penrith branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Perfect customer service at Protyre…
Perfect customer service at Protyre Penrith. After a service an issue that arose was dealt with swiftly, effectively and with consideration and support. I was concerned as to whether this would be the case but I should not have been. The issue happened when I was away from home and celebrating my 60th birthday. What could have had a negative impact on my time away did not because of the way it was handled. It has positively impacted my plans to use Protyre again, and I am confident and happy to recommend them. A huge thank you, I would have given you 10 stars if I could!
October 14, 2025
Unprompted review
Reply from Protyre Autocare - Penrith
Hello Mrs Matthew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful staff
Helpful staff. Were able to fix my tyre within a reasonable time. We were lucky to arrive before an influx of people seemed to arrive. Despite the rush they had all staff remained courteous with every one and kept a level head. We were recommended to try here and would highly recommend to others
October 15, 2025
Fast and very nice staff
Fast and very nice staff, great price will be back with other car, well done service with a smile.
October 10, 2025
Reply from Protyre Autocare - Penrith
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booking slots have no relevance
Arrived before the allotted / booked slot at the Penrith branch. Informed of a short 15 minute wait, ONLY to then wait 45minutes before the job was even started! Total job, for the replacement of two front tyres took over 1 hour & 20 minutes!!
This, unfortunately, is the second time I have mentioned to the company that booked slots should be respected and walk ins should be made to wait. I was reassured, after the first time, that the correct process would be followed, but obviously it has been ignored.
October 1, 2025
Reply from Protyre Autocare - Penrith
Dear Gavin Matier,
Thank you for notifying us of your concerns regarding the booking system.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Everything as it should be
October 6, 2025
Really impressed with the whole booking…
Really impressed with the whole booking process especially as we weren’t local, gave a good option of garages with directions. The garage that changed the tyre was very good.
October 1, 2025
Reply from Protyre Autocare - Penrith
Hello Catherine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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