There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before set... See more
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... See more
Company replied
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more
Company replied
We have used Harold’s tyres on numerous occasions in the past 12 months for a variety of services on our 2 cars including MOT, brake replacement, tyres including an emergency puncture repair. On each... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
1K reviews
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When you buy direct from them they’re…
When you buy direct from them they’re providing “ all the best” customer service recently bought 2 Pirelli all season front tyres 🛞 for my car ,after 2 weeks I have to replace my 4 years rear tyres 🛞 and purchase online payment by 3 monthly payment instalment,1 payment done 👍 when the order was confirmed with reference number and booking details isn’t on their on best interest as the payment was processed by a 3th party company so they didn’t have the same enthusiastic response and deny my booking supposed to be next day after my purchase ,and give the option to came Monday next week reason> as the “tyre’s wasn’t delivered “ and she is concerned why they aloud my next day booking tyre service ( true reason is as the payment wasn’t directly on their on bussines bank account and was purchased as I’ve said payment through online party company and they blame the system payment as the transaction wasn’t received ! So be careful the way you get in touch with them as the service provided isn’t as the best they advertised is all about the money 💰 not customer loyalty and honesty!
January 16, 2026
Reply from Protyre Autocare - Penrith
Dear Mr Ionita,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Easy to order on line
Easy to order on line; prompt service and rapid turnaround; good report on brakes etc.
January 14, 2026
Great customer service
Great customer service, car was fixed within good time, and mechanics were friendly and very recommending.
January 14, 2026
Made an appointment which cut down…
Made an appointment which cut down waiting time. Quick and efficient.
January 5, 2026
Reply from Protyre Autocare - Penrith
Dear Pamela Meadows,
We're happy to hear that you found a good selection of tyres and helpful staff at our Penrith branch.
We appreciate your positive feedback and your booking with us.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Penrith
Hello Simon,
We appreciate you taking the time to leave us this great review! We're so happy to hear you find our team in centre helpful and friendly.
Best regards,
Eddie
Customer Care - Protyre
Prompt with the tyre change for…
We're prompt with the tyre change for the pre booked time.No delays, changed 2 tyres very quickly & very polite & friendly.
Tol job, thank you.
December 24, 2025
Reply from Protyre Autocare - Penrith
Hello Judith,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
My go to place for tyres.
As usual, prompt and courteous service, especially as this was an un-booked visit following pothole damage.
December 22, 2025
Not as quick as it used to be
If you book a slot it may overrun in time. Give yourself plenty of time even if you are booked.
hour 25minutes to fit 2 tyres. A lot has changed over the years.
December 17, 2025
Reply from Protyre Autocare - Penrith
Dear Wayne and selina,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Waited far too long and no explanation…
Waited far too long and no explanation during the wait!!
December 17, 2025
Reply from Protyre Autocare - Penrith
Dear Ian,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good price but slow service
Good price but slow service.
The good - competitive on price and took the time to order the tyres I wanted.
The not so good - took over 90 mins to fit two tyres despite booking an appointment time in advance.
Update - Spoke to very pleasant Customer Services Manager, who will look to ensure customers are informed of undue delays where unavoidable.
December 12, 2025
Reply from Protyre Autocare - Penrith
Dear Customer,
Thank you for taking the time to share your feedback in regards to your recent visit to our Penrith branch.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Service
Excellent service and very helpful staff advising on work needed for my vehicle's safety.
December 8, 2025
Great service as usual
November 26, 2025
Reply from Protyre Autocare - Penrith
Hello Mrs Smith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quality people.
The people here are top quality and genuinely care about their customers.
December 8, 2025
Reply from Protyre Autocare - Penrith
Dear John,
We're happy to hear that you feel our team at our Penrith branch genuinely cares about our customers and provides top-quality service.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Easy on-line ordering and great service…
Easy on-line ordering and great service when I took the car for the tyres to befitted
December 3, 2025
Trustworthiness
Always helpful catering for my, often unique, needs. Used and known for decades, are flexible, reliable, and professional at all times, keeping my assorted vehicles well equipped whilst accepting my own requirements.
December 1, 2025
Reply from Protyre Autocare - Penrith
Hello Rogkin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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