Protyre Autocare - Penrith Reviews 

1,456
TrustScore 4.5 out of 5

4.6

Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB


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Rated 4 out of 5 stars

There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before set... See more

Rated 5 out of 5 stars

Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... See more

Company replied

Rated 5 out of 5 stars

I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more

Company replied

Rated 5 out of 5 stars

We have used Harold’s tyres on numerous occasions in the past 12 months for a variety of services on our 2 cars including MOT, brake replacement, tyres including an emergency puncture repair. On each... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom

  • 01768 864361

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,456)

33,465 reviews in the last 12 months

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Rated 5 out of 5 stars

I left my car in for M O T and on day…

I left my car in for M O T and on day of appointment arrived reception was good told time taken for MOT and offered to wait or be called when finished. Pleasant staff and good explanation of condition of vehicle.

February 27, 2026
Protyre Autocare - Penrith logo

Reply from Protyre Autocare - Penrith

Dear A. O'NEILL,

We're happy to hear that your experience was positive with our team at our Penrith branch!

We appreciate your feedback regarding the service and the clear explanation provided.

Thank you for choosing us for your MOT.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 4 out of 5 stars

Good service from Protyre

Good service from Protyre, tyres not the cheapest option but I wanted the same as was already on my van, so I paid for it.
Good advice from them, and as I was buying 2 tyres, they did a puncture repair free of charge, which I appreciated.
I’d use them again.

January 21, 2026
Rated 2 out of 5 stars

Disappointed customer service, wouldn’t go back.

I booked in to have two new tyres fitted at 10am. At 11am my car hadn’t moved from where I parked it. We went to a local supermarket to use the loos as the office was so scruffy, old and dirty so I didn’t fancy finding out the condition of the toilet. When we arrived back my car was being fitted with the tyres. Eventually my surname was shouted out, no explanation for the delay, no apologies.

February 7, 2026
Protyre Autocare - Penrith logo

Reply from Protyre Autocare - Penrith

Dear Judith Glennie,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Decent service at a good price.

Managed to get an appointment the same day, two new tyres and an alignment done at a decent price.

Nice to see wheel bolts being tightened with a torque wrench too, as opposed to being over tightened when all the ‘ugger duggers’ are deployed via the impact wrench.

January 21, 2026
Rated 5 out of 5 stars

Welcoming

Welcoming, listen and explain!!!!
Believe me it is lovely to be able to talk with a female about My little car, a woman in what is usually a Mans's world!!!! Congratulations.
But the men with you are very kind, I am met every time with politeness and help.
A great big ThankYou

February 2, 2026
Rated 5 out of 5 stars

1st purchase from Protyre and great service

This was the 1st time I've purchased tyres through the Protyre site, great choice of tyres available at competitive prices with discounts for buying 2 tyres, the fitting company was local to me Harolds in Penrith you are able to choose a date and time to arrive, fitted in a timereasonable time, whilst you wait, on completion the fitter fully checked the tread depth and wear on remaining tyres also all the brake discs and pads and prepared a comprehensive written report, overall a great service all round, will definitely use Protyre/Harolds Penrith again

January 27, 2026
Rated 5 out of 5 stars

Very busy outlet

Very busy outlet, but staff were friendly, professional and helpful and was fitted in, a bit later than booked, but it wasn't a problem.

January 30, 2026
Protyre Autocare - Penrith logo

Reply from Protyre Autocare - Penrith

Hello John​,

We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

From walking in the door

From walking in the door, I got the best reception from the girl behind the desk, she immediately helped me with coffee and a seat while I waited, it wasn't long till a gentleman came and told me my car passed with flying colour's

January 28, 2026
Rated 1 out of 5 stars

When you buy direct from them they’re…

When you buy direct from them they’re providing “ all the best” customer service recently bought 2 Pirelli all season front tyres 🛞 for my car ,after 2 weeks I have to replace my 4 years rear tyres 🛞 and purchase online payment by 3 monthly payment instalment,1 payment done 👍 when the order was confirmed with reference number and booking details isn’t on their on best interest as the payment was processed by a 3th party company so they didn’t have the same enthusiastic response and deny my booking supposed to be next day after my purchase ,and give the option to came Monday next week reason> as the “tyre’s wasn’t delivered “ and she is concerned why they aloud my next day booking tyre service ( true reason is as the payment wasn’t directly on their on bussines bank account and was purchased as I’ve said payment through online party company and they blame the system payment as the transaction wasn’t received ! So be careful the way you get in touch with them as the service provided isn’t as the best they advertised is all about the money 💰 not customer loyalty and honesty!

January 16, 2026
Protyre Autocare - Penrith logo

Reply from Protyre Autocare - Penrith

Dear Mr Ionita,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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