Protyre Autocare - Penrith Reviews 

1,456
TrustScore 4.5 out of 5

4.6

Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB


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Rated 5 out of 5 stars

Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... See more

Company replied

Rated 5 out of 5 stars

I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... See more

Company replied

Rated 5 out of 5 stars

We have used Harold’s tyres on numerous occasions in the past 12 months for a variety of services on our 2 cars including MOT, brake replacement, tyres including an emergency puncture repair. On each... See more

Company replied

Rated 5 out of 5 stars

Friendly service and delivered on time. I got my van tyres aligned as well as two new front tyres and I was pleased with the driving performance after visiting.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom

  • 01768 864361

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,456)

33,465 reviews in the last 12 months

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Rated 5 out of 5 stars

I received a same day appointment and…

I received a same day appointment and the tyres I required were in stock, The fitting of the 4 tyres was very prompt and offered excellent value for money and because I bought 4 i received a further £40.00 discount and offered the option of paying over 3 instalments. Megan in reception was extremely polite very knowledgeable and extremely helpful. I highly recommend the branch

April 1, 2026
Rated 5 out of 5 stars

Best tyre fitters in Penrith

I’ve been going there for 5 years - from booking through to completion it was handled professionally and timely. They have a very positive can do attitude and I will continue to use them.

March 27, 2026
Rated 4 out of 5 stars

Great receptionist

Great receptionist, very helpful. The fitting seemed very slow for what was required, more than 2 hours for 4 tyres and alignment, slow compared to many previous experiences of having tyres fitted. Overall a good job done.

March 20, 2026
Rated 2 out of 5 stars

Excessive pricing with Lacking service

One of the female staff on reception lacked basic customer service skills.Trying hard to push extra sales in an agressive manner.Did not like that.
Mot failure that could not be repaired for 2 weeks due to lack of staff.The price of job needed £436 .Went to another garage and it cost £200 less for same job.Protyre margins unrealistic
Please do not cut and paste your standard answer of contact us to discuss .You had your chance to be bothered about my experience when the car was brought in.Score would have been 1 but only changed it as interaction with mot mechanic was very good.

February 25, 2026
Protyre Autocare - Penrith logo

Reply from Protyre Autocare - Penrith

Dear Mr Lydon,

Thank you for leaving us a review of your experience. We are sorry to hear that you did not have a positive experience. 

We respect your wishes of not being contacted to discuss, however if you would like for this to be investigated further please do not hesitate to reach out to us at customerrelations@protyre.co.uk

Best regards,
Eddie
Customer Care - Protyre

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