Booked an appt to have a nail removed. Staff were welcoming and knowledgable about the process and likely timeframe. Work successfully / quickly completed and at a very reasonable cost. Waiting ar... See more
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Friendly, competent and engaged management and staff, very polite and courteous whether you have a Benz or a bucket. Service at Poole is fast and very honest about the work needed and the price and w... See more
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Really happy with the service at Protyre in Poole. I needed a tyre changed quickly as I was on holiday and they were so helpful from start to finish. Everything was done quickly, professionally and w... See more
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IPRO TYRE POOLE I really like the way that you now have to book in for tyre fitting etc, as when I turned up for the work to be done it was completed within 10 minutes of the projected time, rath... See more
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Company details
About Protyre Autocare - Poole Cabot Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
7 Cabot Lane, Creekmoor, BH17 7BX, Poole, Dorset, United Kingdom
- 01202 659911
4.7
Excellent
3K reviews
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Quick /professional
Quick /professional
honest
easy to book
trusting
good customer servuce
July 13, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service from these guys, very professional, friendly and very helpful , nothing seems to be too much trouble 10🌟
July 8, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello,
Thank you for sharing your wonderful feedback regarding the service you received. We are delighted to hear that our team at Poole Cabot Lane was professional, friendly, and helpful. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Great service at Protyre
James on reception is what makes your company great. He is polite helpful and bends over backwards to do anything he can to fit you in when you need. He found a slot for my MOT within 2 hours of my call and it was done on time whilst I waited. I can’t speak highly enough of him and the other staff at Protyre Cabot Lane.
July 8, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Ann,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I ordered 2 new tyres online air…
I ordered 2 new tyres online air conditioning re gas and wheel alignment. I picked the car up and it had completely different set of tyres on it not the ones I ordered I had to bring the vehicle back in to get changed. Also be aware when paying for wheel alignment they don’t state the rear tyres need alignment too and they charged another £45 to do this without asking. The inside step of my car and steering wheel were left absolutely filthy with black oil dirt. Not impressed…
July 8, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Dear James Jones ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Poole Cabot Lane branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service provided by Protyre
Great service provided by Protyre - easy to book online- got booked in quickly - staff at reception were lovely - air con is back to working fabulously - highly recommend
June 29, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Julie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The staff are always polite
The staff are always polite, helpful, and very good at updating on their progress. I highly recommend the Cabot Lane branch.
July 6, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Dee,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Everything went well for me
My first contact by phone was friendly and efficient. I was quickly given a quote and a date the following day for the work to be done. The quote was well within the cost band suggested by google AI. Whilst my car was repaired I was able to wait in a cool reception area. Everything went smoothly and everyone was friendly
July 2, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Joy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Superlative service and nothing too much trouble
Thank you so much to James and his colleagues for once again getting me out of a fix when I had a puncture on the way home from Swanage. I arrived home at 4.30 pm, rang James who said, 'Get here pronto and we'll put on a new tyre'. As luck would have it , they had one tyre in stock to match my others. I can't fault the service, kindness, and attention to detail of this branch of Protyre. My car also came out a lot cleaner than it went in. Thank you so very much. Carole Reeves
June 30, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Carole,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Danielle,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I relaxed while the fitter did the work.
I came in after a service elsewhere because they had indicated a front tyre problem. Your fitter looked at the problem tyre and actually showed me the issue. A new tyre was supplied, but because it was a different make (I already knew the same make was unavailable), your fitter agreed to put the new tyre on the back axle and move the other front tyre to the back as well. So two wheel movements as well as a refit. All done while I waited in a spacious, air conditioned waiting area, and relaxed. Many thanks.
July 3, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Derek,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Quickly booked my car in
Quickly booked my car in. Friendly staff. Comfortable waiting area. Good price for work done. Very satisfied. Will call on protyre again.
July 3, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Janet,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reliable staff friendly and helpful
Reliable staff friendly and helpful. I have never had a problem with them and been using their services for 10 years
July 3, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Iris,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Every thing went smoothly from start to…
Every thing went smoothly from start to finish, thank you :-D
July 1, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mr A Love,
Thank you so much for your fantastic feedback! We are absolutely delighted to hear that your experience with us was smooth and positive from beginning to end. We truly appreciate you taking the time to share your kind words.
Best regards,
Eddie
Customer Care - Protyre
Very helpful staff replacement tyre axa…
Very helpful staff replacement tyre at a good price
June 27, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Lynne & Mick,
Thank you for leaving us a 5 star review! We're delighted to hear that you had a positive experience with the team at our Poole Cabot Lane centre. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Timothy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Two attemps needed to MOT a Tesla S...
Poole Protyre 100% great, would recommend.
Why 3 stars? Aimed at Protyre overall...
Last year I went to the Ferndown branch to MOT my Tesla S. Dropped it off, a while later 'Sorry, our MOT ramp is not big enough for you car - we can't do it. We'll have to send you to Wallisdown branch in a couple of days'. OK, fine it happens.
This year, book in at Wallisdown for MOT. Turn up. 15 mins later 'Sorry, our ramp is not big enough for your car - we can book you in at Poole tomorrow?'
'But you did this car last year!!??'
'We've had a new ramp'
4 visits, 4 days off work for 2 MOTs.... not great.
You know the car registration, I booked in advance, you know what make and model the car is, why do I get sent by your website to branches that can't MOT the car?
Once I finally get to a branch that can actually do it, then everything is fine. If they can do your car, Wallisdown is fine too.
Make sure you call ahead first and say 'Do you actually do Make/Model at this branch?'
June 29, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Dear Andy Garratt,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Very helpful on my tracking my lowered…
Very helpful on my tracking my lowered car telling me which parts I needed to fit
June 27, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mr Moulsley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Did okay...
Claim my car (Toyota Aygo) was low on oil while I was certain the oil on the dipstick was at the full dot. Thankfully it was just MOT advisories. Perhaps I should show them how to read the dipstick next time.
June 5, 2026
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