Protyre Autocare - Poulton Reviews 

1,140
TrustScore 4.5 out of 5

4.7

Blackpool Old Road, Poulton, FY3 7LX Poulton, Lancashire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent and friendly communication from staff. Timely work carried out. Good value for money and easy to book the work. Nice room to wait in. My child liked watching the cars on camera. Would have b... See more

Company replied

Rated 5 out of 5 stars

Booked in quickly with ease, arrived at 9 am car was taken in for its check straight away and I was on my way with my aircon re gassed within the hour, free coffee too while I waited

Company replied

Rated 5 out of 5 stars

My vechile was booked in for a certain time and they kept to it,everything was fully explained to me. Your prices are very competitive.

Rated 5 out of 5 stars

The lads were clearly very busy with different customer demands and deadlines but they remained courteous, calm and helpful all the time. I can’t fault the service - it’s why I go back again and again... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Blackpool Old Road, Poulton, FY3 7LX, Poulton, Lancashire, United Kingdom

  • 01253 885121

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,140)

32,618 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service,quick turnaround.

Great service,quick turnaround and very pleased with the service and information I was given.The lad who fitted my new bike tyres was very friendly and helpful.
Defo be using again.

August 6, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Rowan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Prompt and polite service

Prompt and polite service

August 6, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Peter,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Guys at Poulton le fylde were great

Guys at Poulton le fylde were great. Your website is misleading stating you can have a ride in ride out service for motor bike tyres. You cant. I paid for this service, however I was reimbursed the cost at a later date.

July 23, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Dear Steve Randles,

Thank you for raising your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

Poor work and lies

Nothing from rep

July 18, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Dear Customer,

Thank you for leaving us a review and bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service. I waited and was told it would be an hour. My regas was done in 45 minutes. Will definitely use again.

July 16, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Mark,

We're happy to hear that you received great service and your regas was completed quickly. We appreciate your feedback and look forward to serving you again in the future!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Very smooth process. Car ready on time. Phone call to inform us work was complete.

July 16, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Sarah,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great personal service and value

As always, the team at protyre poulton continue to offer the best of personal customer service, with value for money to match. Who else would I trust with my care and family's safety. Thanks again to all the team.

July 14, 2025
Rated 2 out of 5 stars

Issue not solved

Issue not solved. Had to go in as they never seem to answer the phone. Asked for a 4 wheel alignment, explained the problem. £50 later, They only did the front axel, leaving the rear out which was miles out of alignment. Went back in to request another alignment. Said I would get a call back a couple of days later. Never got the phone call. Issue resolved elsewhere.

July 9, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Dear Al,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service with prompt fitting

Excellent service with prompt fitting. Very friendly staff and a good price as well.

July 7, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

5* Service

From the moment I booked my appointment online to the visit in the garage, everything went smoothly. I had my air conditioning fixed. The garage has a nice waiting room with delicious coffee. I'm very happy with the service. Thank you.

June 27, 2025
Unprompted review
Rated 4 out of 5 stars

A little extra care required.

The booking in for a service and discovered that sparks needed changing also. So with the extra surprise I left my lady to be treated to new oil etc. on collection I found that oil had ingresses into the cab of the vehicle. After immediate attention and clean of the vehicle, I managed to get the cab back to clean! I phoned and told the manager about the issue who refunded the cost of the product.

June 30, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look