Protyre Autocare - Poulton Reviews 

1,138
TrustScore 4.5 out of 5

4.7

Blackpool Old Road, Poulton, FY3 7LX Poulton, Lancashire, GB


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Rated 5 out of 5 stars

Excellent and friendly communication from staff. Timely work carried out. Good value for money and easy to book the work. Nice room to wait in. My child liked watching the cars on camera. Would have b... See more

Company replied

Rated 5 out of 5 stars

Booked in quickly with ease, arrived at 9 am car was taken in for its check straight away and I was on my way with my aircon re gassed within the hour, free coffee too while I waited

Company replied

Rated 5 out of 5 stars

The lads were clearly very busy with different customer demands and deadlines but they remained courteous, calm and helpful all the time. I can’t fault the service - it’s why I go back again and again... See more

Company replied

Rated 5 out of 5 stars

I have been using Protyre including ( Barry & Wilkinson their previous name ) for over 16 years now, I always find them very accommodating and professional in their work. No one is 100% IMO so I giv... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Blackpool Old Road, Poulton, FY3 7LX, Poulton, Lancashire, United Kingdom

  • 01253 885121

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,138)

35,548 reviews in the last 12 months

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Rated 5 out of 5 stars

Two Positive Experiences in December 2025

I had two appointments in December 2025, the first concerned with my drive flat tyres and the later appointment for MOT and Silver Service. Everything was explained in full (helpful when you don't know anything about cars). The tyre appointment saved me £250+ because I only needed one of the two tyres I had ordered. They could have fitted/changed both and I'd have been faced with a much bigger bill (and would have been paying for unnecessary work). Post MOT and service the mechanic talked me through what had been done and why. He was very helpful. I will definitely return as I trust them and was delighted with their services and approach.

December 10, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Julie,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Detailed invoice and fair price

Plenty of parking space, welcoming staff, efficient booking, pleasant waiting area, only charged for what was needed, detailed invoice and fair price.

December 22, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Simon,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Experience with protyre

My experience with pro tyre was amazing and very quick , price was cheap but service quality. Especially the coffee machine , my only complaint is the toilet area was a little messy but I will go bk again and again without doubt

December 26, 2025
Rated 5 out of 5 stars

Great service

Great service. They managed to fit me in when I got a slow puncture on a day trip to Polton. Back on the road within 1 hour.
Great staff and waiting area was goof too.

December 24, 2025
Rated 2 out of 5 stars

Slightly miffed. It’s now 9 months on and the area manager who was going to contact me obviously couldn’t be bothered as not heard a word 7/8/26

Everything went ok but after I had paid I noticed online that if I had ordered and paid for the tyres and fitting online I would have saved money??? I still would have had to go into the garage so why ???

December 15, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Dear Customer,

Thank you for notifying us of your concerns regarding the cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

The man we saw was very helpful

The man we saw was very helpful and very informative he also did the job in the time he said it would be done

December 10, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Erika​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Prompt MOT

Friendly, I was able to wait for MOT.
Hot drinks available,plenty parking.
Good price.

December 10, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Gordon​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

They went out of their way to get my…

They went out of their way to get my car fixed on the same day at the best price !

December 8, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Samantha​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Poor customer service and disregard for personal vehicles

I had my car in to have three new tires fitted. After waiting 45-50 minutes my car was returned with only twontires on and were the wring ones. When this was raised the mechanic took my keys to my car and wheel spun my vehicle out of the car park and in to the garage at speed with no disregard for my vehicle or the health and safety of other customers that could be in the car park.

November 29, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Dear Ben Moody,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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