Protyre Autocare - Rhyl Reviews 

1,284
TrustScore 4.5 out of 5

4.6

Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB


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Rated 5 out of 5 stars

Great service, made to feel welcome with free tea and coffee while we waited for our tyres to be fitted. Tyres were competitively priced and a great range to suit all budgets.

Company replied

Rated 5 out of 5 stars

The website choice was so extensive that I called the office for advice on which tyres would suit best. The office were very knowledgeable & honest in their opinions. Suitable tyres were in stock,... See more

Company replied

Rated 5 out of 5 stars

Tremendous service yet again from the team. They had supplied me with a list of repairs that needed doing on my car on my last visits for air conditioning recharge and a new tyre. The car was booked i... See more

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Rated 3 out of 5 stars

I took my car to the garage to have the wheel alignment checked and adjusted. Before the work was carried out, I had already noticed that when driving slowly with the driver's window open, I could... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom

  • 01745 777000

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,284)

34,393 reviews in the last 12 months

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Rated 1 out of 5 stars

BEWARE BEWARE BEWARE

BEWARE BEWARE BEWARE

UPDATE 2nd June 2026. I previously took my car twice to pro tyres for 2 free checks. One for steering wheel and one for suspension. Guess what? They missed that it needed work. Needed a new O/S/F top strut mount. I knew something was wrong but wasn't sure what. Save yourself the time and hassle and use someone else

UPDATE AS per reply below, an area manager did not contact me nor was anything investigated. I just got an email from Anthony Owens who manages the place defending himself and covering his back for his manager (who was copied in) No accountability. Stay clear if you need any work doing. Don't believe the exorbant amounts they quote. Look elsewhere and shop around before believing their bs. Anthony also openly complains and bad mouths other customers, not only in front of the customers in the waiting room, but he also complains to them, going into detail how annoying another customer is. He should not be in management

UPDATE: I got the clutch sorted for £600 elsewhere with an OE standard clutch kit. Please don't get swindled by these unscrupulous people.

My Yaris needed a new clutch. Got told it was £1600 and it would take 7 hours. I knew it didn't take that long and I knew the price was daylight robbery. I left and emailed Anthony Owen the manager and asked for a break down of the costs. £100 an hour labour charge and and everything else came to £1200 which is still ridiculous and more than double the price of other garages. He then said his colleague Sam quoted me £1400 and I replied my ears work fine.

Disgustingly unprofessional. Don't bother using these guys. Especially if you are a woman. They think you are a bit thick and quote ridiculous prices like it's standard.

May 20, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Mandy,

Thank you for notifying us of your concerns regarding the quoted cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service - booked in for a replacement tyre. I turned up early and they started straight away. I was in and out within 25 minutes.

May 11, 2026
Rated 5 out of 5 stars

Top class

Once again a first class service. The staff are knowledgeable and friendly, nothing is too much trouble. Always offer a good deal, no hard sell. The free tyre check is most welcome. Would highly recommend.

May 11, 2026
Rated 5 out of 5 stars

I had forgot to MOT my car and Protyre…

I had forgot to MOT my car and Protyre were able to fit me in very quickly. From the time of booking to taking my car in and collecting it I was dealt with very courteously and professionally. Could not fault the service given. Car passed as well.

May 6, 2026
Rated 5 out of 5 stars

Great Service

Ordered and booked an appointment online which was straightforward and the staff on site were very helpful and professional. Great service.

May 6, 2026
Rated 5 out of 5 stars

Over and above customer service - 5 stars

Having found a nail in my tyre late in the day and the tyre was almost flat. I booked in for a tyre check online for the next morning. I received an out of hours 10:45pm that night and 6:15am the next morning from ANTHONY to acknowledge and we had an email exchange to confirm it would be ok to drop off first thing and leave with them to look at and either repair or replace.
I dropped off when they opened and by 9:15am I received a call to confirm given where the nail was a repair could not be done and a new tyre would be required. By 10:30am I had received a further call to say it was all done.
I am a regular customer of the Bodelwyddan site and yet again, over and above customer service received from the team. Thank you Protyre and would highly recommend.

May 4, 2026
Rated 4 out of 5 stars

Price was good but

Price was good, fitting on time and person on reception good. Positives done, now the negative- which is ok for me but might be a big issue for others. I had two front tyres fitted. When I left the station the pressures recorded by my car were way off. I stopped at a garage to check them. One was 43PSI, the fully loaded value. The car was not fully loaded. The other tyre was 6psi lower. This is not any pressure recommend by the manufacturer. If this was a one off I’d ignore it as an oversight. The problem is, we had two tyres fitted to my wife’s car a couple of months ago. Same issue. Not really good enough. I did debate 3* review as tyre pressures are very important.

April 22, 2026

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