Protyre Autocare - Rhyl Reviews 

1,286
TrustScore 4.5 out of 5

4.6

Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB


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Rated 5 out of 5 stars

The website choice was so extensive that I called the office for advice on which tyres would suit best. The office were very knowledgeable & honest in their opinions. Suitable tyres were in stock,... See more

Company replied

Rated 5 out of 5 stars

Great service, made to feel welcome with free tea and coffee while we waited for our tyres to be fitted. Tyres were competitively priced and a great range to suit all budgets.

Company replied

Rated 5 out of 5 stars

Tremendous service yet again from the team. They had supplied me with a list of repairs that needed doing on my car on my last visits for air conditioning recharge and a new tyre. The car was booked i... See more

Company replied

Rated 3 out of 5 stars

I took my car to the garage to have the wheel alignment checked and adjusted. Before the work was carried out, I had already noticed that when driving slowly with the driver's window open, I could... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom

  • 01745 777000

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,286)

34,773 reviews in the last 12 months

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Rated 4 out of 5 stars

Price was good but

Price was good, fitting on time and person on reception good. Positives done, now the negative- which is ok for me but might be a big issue for others. I had two front tyres fitted. When I left the station the pressures recorded by my car were way off. I stopped at a garage to check them. One was 43PSI, the fully loaded value. The car was not fully loaded. The other tyre was 6psi lower. This is not any pressure recommend by the manufacturer. If this was a one off I’d ignore it as an oversight. The problem is, we had two tyres fitted to my wife’s car a couple of months ago. Same issue. Not really good enough. I did debate 3* review as tyre pressures are very important.

April 22, 2026
Rated 1 out of 5 stars

45 minutes to have 2 front tyres…

45 minutes to have 2 front tyres replaced.
Was never given a receipt at the end of my purchase. Was told I needed a new rear driver side tyre apparently cord was showing. When I left the garage to do my own check there was no cord on show and the tyre is still 4mm.

Last time I come here 2 years ago my air valve caps weren't put back on my car and they were peugeot branded ones. They checked around and couldn't not be found.

Thought I would come back again after 2 years and still not satisfied.

April 15, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Customer,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

Booked my van in for a diagnsotic check…

Booked my van in for a diagnsotic check suppose to cost £14. Went to collect it charged me £120. Said they think they’d sorted the problem, on the way home the ABS light came on. Fuming

April 11, 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Tom Gibson-Jones,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Friendly, professional, honest, great service

Friendly, helpful, and professional service. They spotted things I wasn’t aware of without the sales pressure, just honest, technically sound advice. And it has made a huge difference, my car has been given a new lease of life. I felt safe and respected, and able to trust the advice and the workmanship. I would not hesitate in going back, such a positive experience all round. Thank you Sam and the team.

April 2, 2026
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