Protyre Autocare - Ripley Reviews 

343
TrustScore 4.5 out of 5

4.6

5/7 Derby Road, DE5 3EA Ripley, GB


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Rated 5 out of 5 stars

Kept me aware of any problems while fitting my tyres and sorting my wheel alignment. Pleasant staff and prompt service

Company replied

Rated 5 out of 5 stars

I popped in with my car after the under tray was hanging down, due to an injury I couldn’t get under the car to have a go at sticking it back on and the lads were so helpful. They went out of their wa... See more

Company replied

Rated 3 out of 5 stars

Efficient The service was speedy, but upon arrival to collect car to mechanics were just out the front smoking, the younger lad then said he couldn't complete the full job as there was a issue wit... See more

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Rated 5 out of 5 stars

Excellent service at a reasonable price. I can’t fault the guys at Protyre Ripley. Whilst they didn’t have the tyre I wanted, they fitted me in at short notice with an equivalent that didn’t cost sign... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

343 reviews

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4.6

All reviews

(343)

34,155 reviews in the last 12 months

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Rated 5 out of 5 stars

Pot Hole damage on nearly new tyre

Needed tyre replaced due to Pot Hole puncture on virtually new tyre. Fitted in set of 4 just months previously.
Not a stocked brand or size, and wanted to keep same all round. Ordered online for availability within 48 hours.
Pre-booked fitting time with order, dealt with in time specified.
Should not really have needed replacement so soon. Could have been worse as could have cracked alloy wheel too, tyre cut on inner side wall about midway down a 55 profile tyre so quite deep hole with sharp stone in edges. Not noticed as had rained and appeared as small puddle not close to edge of road.

April 20, 2026
Rated 1 out of 5 stars

I had ordered the wrong size tyre as it…

I had ordered the wrong size tyre as it appears my car has different sizes on the front and back. Instead of ordering me the correct size tyre the garage called me to say they had ordered 2 of the same so they could replace both. I instantly said that i didn’t want that as only 1 needed replacing and asked them to order the right size for the one that needs replacing. I just find it quite annoying that they tried to get me to buy another tyre that I didn’t need. They then said they wouldn’t do the free alignment that had added to my
Order as some of the bushes were worn. I find this hard to believe as the car had been to my mechanic to have new track
Rod ends which is when it became
Apparent I needed a new tyre. If my bushes needed doing he would of done it I feel they was just being awkward as I didn’t go with their theory of having 2 new tyres

April 8, 2026
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear Debbie,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ripley branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

tyres

great service and amazing staff did my front tyres which were a good price and tracking, one tyre which was very bad got me in next day to sort it they where very helpful and very polite. I would highly recommend coming here have been coming here for quite a few years now and I'm really happy with there work

April 6, 2026
Rated 5 out of 5 stars

Reece and Dan are amazing would recommend every time!!

Reece and Dan are amazing!! Took a newly purchased vehicle to them to get health checked, they went above and beyond throughout providing me with an in-depth diagnosis and guidance. This isn’t the first time I’ve been to them particularly Reece and every time they have been incredibly helpful!!

March 18, 2026
Rated 1 out of 5 stars

Had wheels tracked yesterday informed…

Had wheels tracked yesterday informed couldn't set the back so went to ets today front where still out had full 4 wheel alignment and now all setup correctly so I will be going to ets now also first told me couldn't set the back wheels up needed a special tool for that so I believe him turns out the special tool is a spanner I have used a lot when the previous team where there and never had any issues I have previously spent hundreds of pounds there I only get bitten once I will go to ets they have the hunter alignment kit and it is now all set up and runs true no more purchases from me I will take my money elsewhere

March 18, 2026
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear Shane Deans,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Always a positive experience when using…

Always a positive experience when using the Ripley branch, I dropped the car off at 11am and went back to collect it at 1235. After a short wait in the waiting room while the tracking was checked and corrected.
I always use Protyre as they have a good selection of tyres to choose from and there is no hard sell from the staff for other services.

March 13, 2026
Rated 1 out of 5 stars

Went to get tracking corrected as…

Went to get tracking corrected as steering wheel not straight. Came away £40 lighter and steering wheel still not straight. Also a made up vehicle health check. After 30 years of using this depot, time to go elsewhere.

February 25, 2026
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear Richard,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 4 out of 5 stars

I had problems getting my steering…

I had problems getting my steering wheel centred, after 3 goes I gave up, then Reece called me and got me to return. Your other guy had a go and got it to an acceptable finish.
I was ready to wash my hands of your company but him calling me and helping to get the problem resolved meant such a lot and makes the difference.

February 11, 2026
Rated 5 out of 5 stars

Great experience

Great service friendly polite staff gave great an impartial advice great choice of tyres and offer a variety of services and competitively priced and local
Will definitely recommend and use again

February 18, 2026
Rated 5 out of 5 stars

Would highly recommend 👌

I contacted Protyre as I had a slow puncture they booked car in for an hour later. Dropped car off and left it with them and to my amazement less than 30 mins later they rang all done. No issues no drama really friendly team and great customer service. Pricing spot on would definitely use again and highly recommend 👌

February 6, 2026
Rated 5 out of 5 stars

Thank you Protyre guys at Ripley

Thank you Protyre guys at Ripley , went in with my dad to change battery for car .
Everyone was so nice and helpful, sent us to warm waiting area where we had a nice coffee.
Job done quickly and high quality !! Would definitely recommend this place and we will continue going there if needed!!

January 14, 2026
Rated 5 out of 5 stars

Excellent service well done

Was listened too,my car was treated with respect,fault was shown to me,same make of tyre was unavailable replacement was offered (could not leave as a bolt and screw was in tyre), granddaughter needed the toilet,this was cleaned before she went in.Heater was put in the waiting room,was an excellent service guy's will highly recommend thank you.Will not use Belper branch now, was told by there manager they could not repair or replace the tyre,as they hadn't got the time,so had to go to Ripley, this was 4.30pm.

January 28, 2026
Rated 5 out of 5 stars

Tyres were a good price

Tyres were a good price. The fitting was done on time and efficiently. An inspection was done as part of the fitting process. They identified that the inflation aerosol was out of date and they had replacements in stock.

January 21, 2026

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