Protyre Autocare - Ripley Reviews 

345
TrustScore 4.5 out of 5

4.6

5/7 Derby Road, DE5 3EA Ripley, GB


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Rated 5 out of 5 stars

Thoughtful caring staff -I was given a time when they could do my repair, they were very prompt and the repair was carried out in the stated time

Rated 5 out of 5 stars

Needed tyre replaced due to Pot Hole puncture on virtually new tyre. Fitted in set of 4 just months previously. Not a stocked brand or size, and wanted to keep same all round. Ordered online for av... See more

Rated 5 out of 5 stars

I went for a (reduced price) aircon regas and the guys at Ripley gave my car a thorough examination. They pointed out a few things and I got booked in for a couple of days later on Spring Bank Holida... See more

Rated 3 out of 5 stars

Efficient The service was speedy, but upon arrival to collect car to mechanics were just out the front smoking, the younger lad then said he couldn't complete the full job as there was a issue wit... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

345 reviews

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4.6

All reviews

(345)

34,343 reviews in the last 12 months

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Rated 5 out of 5 stars

Tyres were a good price

Tyres were a good price. The fitting was done on time and efficiently. An inspection was done as part of the fitting process. They identified that the inflation aerosol was out of date and they had replacements in stock.

January 21, 2026
Rated 5 out of 5 stars

Best service

Chris and crew were very helpful and polite. Nothing was too much trouble. Keep up the good work that you do. Will definitely be using their services again.

November 26, 2025
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear Yvonne Hutsby-Bird,

We appreciate you taking the time to share your positive experience you had with our team at our Ripley branch.

We're happy to hear that our team was helpful and accommodating.

We look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, making it convenient for me.

November 11, 2025
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Hello Wendy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Very professional service offered

Very professional service offered, job requested was carried out at a very fair price, a check was carried out and further work was recommended but this did not feel pushed in anyway which was refreshing! Would definitley recommend!

November 5, 2025
Rated 5 out of 5 stars

Great price and fitted me in the next…

Great price and fitted me in the next day. Checked car over and didn’t try to charge me for extras.

October 29, 2025
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Staff are really friendly and helpful

Staff are really friendly and helpful. I’m nervous of dealing with people and I would recommend selecta tyre ripley, all the ones I saw were nice.

October 21, 2025
Unprompted review
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear Geoff Cliff

We're happy to hear that our team at our Ripley branch made you feel comfortable and provided a positive experience.

We appreciate your recommendation and thank you for your kind words.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care- Protyre

Rated 5 out of 5 stars

Prompt fitting

Prompt fitting, with a useful report on the condition of the other tyres. Would use again

October 15, 2025
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Hello Matt​,

We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Reasonably priced. Explained what was needed and also printed data detailing problem. Excellent customer service.

September 23, 2025
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear Gillian Rix,

We appreciate you taking the time to share your positive experience you had at our Ripley branch .

We're happy to hear that you found our staff friendly and our prices reasonable. We're also glad the team provided clear explanations and data.


We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Thank you to the team

October 1, 2025
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear lesley ford,

We are happy to hear that you received excellent customer service from our team at our Ripley branch .

Thank you for your positive feedback; it means a lot to us.

We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Easy to book a TPM valve service

Easy to book a TPM valve service. Staff were very friendly and helpful. Garage rang me after dropping the car off to check it was a valve replacement rather than a sensor replacement which I was most grateful for. Highly recommend. Thank you.

September 24, 2025
Rated 2 out of 5 stars

Had tyres checked told 2 new front ones…

Had tyres checked told 2 new front ones and they will be here the next day. So booked in a time turned up only to be wrong and told the wrong tyres had arrived. Booked another appointment arrived asked if the tyres was at the garage told yes only be rung 15 minutes later to be told actually they haven't arrived. You did go and get some from another garage but obviously made me wait longer than expected. So no not a good experience.

September 22, 2025
Protyre Autocare - Ripley logo

Reply from Protyre Autocare - Ripley

Dear John,

Thank you for bringing this to our attention and we are sorry to hear that this happened.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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