Thoughtful caring staff -I was given a time when they could do my repair, they were very prompt and the repair was carried out in the stated time
Company replied
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See what reviewers are saying
Needed tyre replaced due to Pot Hole puncture on virtually new tyre. Fitted in set of 4 just months previously. Not a stocked brand or size, and wanted to keep same all round. Ordered online for av... See more
I went for a (reduced price) aircon regas and the guys at Ripley gave my car a thorough examination. They pointed out a few things and I got booked in for a couple of days later on Spring Bank Holida... See more
Efficient The service was speedy, but upon arrival to collect car to mechanics were just out the front smoking, the younger lad then said he couldn't complete the full job as there was a issue wit... See more
Company replied
Company details
About Protyre Autocare - Ripley
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
5/7 Derby Road, DE5 3EA, Ripley, United Kingdom
- 01773 847130
4.6
Excellent
345 reviews
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Nice people to deal with
Nice people to deal with, no pressure to buy,free coffee in waiting room.
July 16, 2025
May use AI-assist with repliesRead more
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Brilliant service
Brilliant service, the whole team were polite and helpful. Plus the work carried was good value.
July 2, 2025
Reply from Protyre Autocare - Ripley
Hello Mr Hardwick,
We're happy to hear that our team provided brilliant service, and that you found them polite and helpful. We appreciate your acknowledgment of our good value work!
Best regards,
Eddie
Customer Care - Protyre
DO NOT trust their "Vehicle Health Check".
After having my alignment done, I checked the "Vehicle Health Check" report to find some very dubious reporting!!
Rear brake pads reported as "AMBER - estimated 10,500 miles before inspection required." and discs reported as being "50% worn." Whereas the front pads were reported as being "6mm - Estimated 14,000 miles before inspection required"
My rear discs and pads had been replaced 9 days earlier and I had covered less than 100 miles, and the fronts have a little wear as they had been on the car for approximately 14 months.
DO NOT trust their "Vehicle Health Check".
June 16, 2025
Unprompted review
Reply from Protyre Autocare - Ripley
Dear Mr Dowling,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Ripley
Hello Helen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Ripley
Hello Pete,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
AC Re Gas
I rang up on Monday to book in my car for a AC re-gas. I was politely directed to do this via their website and receive a discount. This saved me £30 and it’s great to receive such honest service. I’m a happy driver again with a cold car in this hot weather.
June 17, 2025
Reply from Protyre Autocare - Ripley
Hello Shaun,
We're happy to hear that you had a positive experience booking your AC re-gas and that our team was able to assist you efficiently. It's great to know you benefited from the online discount and are enjoying a cooler car during this hot weather!
Thank you for your feedback.
Kindest regards,
Georgia
Customer Care - Protyre
Great company
Great company, friendly staff, freshly refurbished wheels so needed to know I could trust them to fit tyres without any damage, very impressed with the service and very good competitive price. I would recommend this company thanks 🤩
June 13, 2025
I had a warning light on my dash board…
I had a warning light on my dash board , as I just left home to go to work, I panicked rang husband & he said look for a tyre place , which I did ! I explained my situation to the staff at protyre ( Ripley) and all of them could not have been more helpful, they explained the problem,sourced my tyre & fitted it straight away , so a stressful morning ( for me ) was totally taken out of my hands & I carried on to work.
June 11, 2025
Exhaust had gone
My exhaust had gone and one of the staff came to look and advised it needed a new one. He told me how much it would cost and how long it would take and they had it done within two hours great service and a good price
June 11, 2025
Great price & service.
May 26, 2025
The mechanic was very helpful and…
The mechanic was very helpful and pleasant. Did a great job, explained the problem and remedied it in good time. Completely satisfied with the experience. Have had work done at this location before and always totally happy with the work.
May 12, 2025
Prompt service
Prompt service, all ready at time I was told to return. Polite and helpful staff.
April 29, 2025
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