Protyre Autocare - Rugby Paynes Lane Reviews 

1,484
TrustScore 4.5 out of 5

4.6

11 Paynes Lane, Rugby, CV21 2UH Rugby, Warwickshire, GB


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Rated 5 out of 5 stars

An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and... See more

Company replied

Rated 5 out of 5 stars

This was the third garage I took my car to for a loud humming sound accompanied with vibration. No one else was able to find the problem but the mechanic here knew what it was and got it sorted. They... See more

Company replied

Rated 5 out of 5 stars

Very nice set up, conveniently close to home, friendly and informed team! Were able to get my MoT test done and fix the small failure in good time without impacting on my day! Would definitely recomme... See more

Rated 3 out of 5 stars

Good service but on trip the warning light came up I checked and the new tyre was 6psi low Pumped upand all ok


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom

  • 01788 542292

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,484)

33,962 reviews in the last 12 months

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Rated 5 out of 5 stars

Trustworthy and professional

I have used Protyre for over 20 years and have always trusted their advice. They only recommend what is genuinely required, never trying to upsell unnecessary work. The team are friendly, fast, and efficient, making every visit straightforward and stress-free. Highly recommended.

December 17, 2025
Rated 5 out of 5 stars

Good prices very helpful staff

Good prices very helpful staff had a problem with the locking wheel nut adaptor they sorted out the problem I would definitely use them again

December 10, 2025
Protyre Autocare - Rugby Paynes Lane logo

Reply from Protyre Autocare - Rugby Paynes Lane

Hello Kevin,

We're glad you enjoyed your experience and found our prices good. We appreciate your positive feedback regarding our team in centres helpfulness. Thank you for your recommendation!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Booked in quickly and dealt with in a…

Booked in quickly and dealt with in a timely fashion and with a friendly attitude

December 8, 2025
Protyre Autocare - Rugby Paynes Lane logo

Reply from Protyre Autocare - Rugby Paynes Lane

Hello Mr Ridgway,

We appreciate you taking the time to leave us such positive feedback! We are so glad that you were booked in quickly and received friendly, timely service from the team in centre.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

MOT check

Easy to use on line booking system.

Very friendly receptionist

December 3, 2025
Protyre Autocare - Rugby Paynes Lane logo

Reply from Protyre Autocare - Rugby Paynes Lane

Hello Jaki,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Super Service

I recently had my MOT and needed a few jobs done. I think the price was reasonable and the work was done quickly.

November 12, 2025
Protyre Autocare - Rugby Paynes Lane logo

Reply from Protyre Autocare - Rugby Paynes Lane

Hello Urszula​,

We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Staff are very friendly

Staff are very friendly. On time taking my car in. Very informative on any other problems spotted while changing the tyres. I didn't have to wait long before getting my car back. Excellent free coffee. Thank you.

November 24, 2025
Rated 5 out of 5 stars

Used Protyre Rugby for several years…

Used Protyre Rugby for several years for MOT & service.

Everyone I have spoken & met are professional, helpful and able to answer any queries. Always been kept updated and they also accommodate regarding picking up the vehicle.

I definitely recommend and be back next year for the annual MOT & service.

November 17, 2025
Protyre Autocare - Rugby Paynes Lane logo

Reply from Protyre Autocare - Rugby Paynes Lane

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always seem to have the right tyre in…

Always seem to have the right tyre in stock and be able to fit you in at short notice - a service that is truly valuable when you need to replace a tyre. Friendly, helpful staff and reasonably priced.

November 12, 2025
Rated 5 out of 5 stars

Respectful and efficient

Respectful and efficient

November 10, 2025
Protyre Autocare - Rugby Paynes Lane logo

Reply from Protyre Autocare - Rugby Paynes Lane

Hello Pam,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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