An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and... See more
Company replied
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This was the third garage I took my car to for a loud humming sound accompanied with vibration. No one else was able to find the problem but the mechanic here knew what it was and got it sorted. They... See more
Company replied
Very nice set up, conveniently close to home, friendly and informed team! Were able to get my MoT test done and fix the small failure in good time without impacting on my day! Would definitely recomme... See more
Good service but on trip the warning light came up I checked and the new tyre was 6psi low Pumped upand all ok
Company details
About Protyre Autocare - Rugby Paynes Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom
- 01788 542292
4.6
Excellent
1K reviews
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Great service in the phone and speedy…
Great service in the phone and speedy service once on site
November 5, 2025
Satisfied customer.
Ordered four Pirelli All Season tyres which were fitted promptly a couple of days later. Very pleased with their very competitive price. Over a pleasant experience.
November 5, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Mr Sayce
We appreciate you taking the time to leave us this five-star review!
We're happy to hear that you found our service prompt, efficient, and friendly at our Rugby Paynes Lane branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
A very helpful and professional service.
November 5, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Steven,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly and professional service
Very friendly and professional service, helped with choice of tyres and explained in detail about valves
October 22, 2025
Very good staff and good service
Very good staff and good service
Good prices
Professional fitment of motorcycle tyres
Good coffee ☕️
October 22, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear S. Bagley,
We appreciate you sharing your feedback regarding your visit at ur Rugby Paynes Lane branch .
We are happy to hear that you received good service from our staff and were pleased with the prices and fitment.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service for new tyre and fitting
October 6, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Kaz,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Rugby.
The technician at Protyre Rugby took over two hours to put on 4 new tyres. He then put twice as much tyre pressure in each new tyre as required. The PSI should have been between 1.9 and 2.2 PSI. The tyre pressure monitoring system showed a faulty front right tyre two days after leaving the garage, on checking the tyre pressures, the front left tyre was on 4 PSI and the front right was on 3.6, the two rear tyres were on 3.8 PSI. This is completely unacceptable, leaving me and my family driving a car with new tyres, but with less grip due to the tyre having less contact with the road due to over inflation.
October 15, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Brian,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
A great service as always
October 15, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello,
We appreciate you taking the time to share your positive experience. We are happy to hear that you were pleased with our service.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Recent MOT, told lies on paperwork.
I had my MOT done at the Rugby branch, and have been told a tyre that is less than 1 year old is close to it's legal limit. Had the tyre checked elsewhere, where I have been informed that it is no where near needing to be changed! Convieniet that this is the only tyre on the car NOT fitted by them, and not a brand they sell. Always being told there's things wrong during my MOTs here, that when I go to get them looked at elsewhere, I am informed they should not be an advisory on the MOT. Con artists, trying to take advantage!
October 1, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Miss Harris,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great customer service
Great customer service, excellent tyre supplied and very prompt service.
October 1, 2025
Excellent service
September 29, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Vinny,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very prompt courteous and well priced
September 29, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Richard,
We're happy to hear that you found our service prompt, courteous, and well-priced at our Rugby Paynes Lane branch.
Thank you for your positive feedback; we appreciate it.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
A cut above
Excellent service. Nice drinks machine and welcoming staff. Clean waiting area and clean toilets. Excellent especially for bikers. Worth the ride out. Thank you.
September 29, 2025
Great local MOT service
Great local MOT service. Easy and quick to book online. Friendly and helpful service onsite (and can even watch your MOT being completed on the workshop cameras). Enjoy a free cuppa whilst you wait. Very pleased, and would recommend.
September 26, 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Brett,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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