Protyre Autocare - Sittingbourne Reviews 

952
TrustScore 4.5 out of 5

4.6

Unit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY Sittingbourne, Kent, GB


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Rated 5 out of 5 stars

These guys have been a lifesaver over the last few weeks when a simple air con regas turned into multiple problems for me. Friendly knowledgeable and transparent, as a girl that knows zero about... See more

Company replied

Rated 5 out of 5 stars

Looked at many online websites for the tyres that I wanted. Chose Protyre as they offered the best price and had them in stock. I booked appointment online and paid for the tyres. On arrival at the fi... See more

Company replied

Rated 5 out of 5 stars

Friendly and welcoming Do the work quickly, cleanly and efficiently Give a detailed report on the condition of your tyres, tread depth, pressure etc, plus condition of the disc brakes. Very... See more

Company replied

Rated 5 out of 5 stars

The team at Protyre were very welcoming and friendly. Always get MOT anxiety but even though my car failed it was rectified quickly and I left with a pass ticket so that's another year of stress free... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY, Sittingbourne, Kent, United Kingdom

  • 01795 438003

4.6

Excellent

TrustScore 4.5 out of 5

952 reviews

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4.6

All reviews

(952)

34,031 reviews in the last 12 months

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Rated 5 out of 5 stars
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Michael ponsford,

Thank you for your review!

We’re so pleased to hear you received Excellent service at our Sittingbourne branch.

Your feedback means a lot to us, and we’re glad we could assist you efficiently.

We will look forward to welcoming you again in the future ,

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent customer service

Popped in today and just wanted what to say what excellent customer service I received. Fantastic and thank you.i really did believe that this sort of service was not around anymore thank you to staff at sittingbourne.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

2 nails in n/s front tyre not found on…Pleased to say my tyre problem was dealt with in a much appreciated manner.Apologies provided by the branch manager which I accepted. 5 stars for sorting out

2 nails in n/s front tyre not found on first visit when two new tyres on the back, I was informed, were necessary. I ordered those but gave your fitter the incorrect cost I thought I'd seen on-line of £104 each for Toyo's. I should have told him £101.40 each. My mistake. However it was the next day, when fitting had been booked, I found before leaving home the front n/s tyre was nowhere near the correct pressure.My second visit to Sittingbourne revealed the problem. It is extremely upsetting to think I could have incurred the cost of replacement for all 4 tyres. I had the two Toyo's fitted to the front. Will I be going back there in the not too distant future for the rear replacements ? Unlikely I'm thinking ! I have nearly always used your Sittingbourne branch for the past 8 years or more. and, not least of all, spent a lot of money there. Brian Hiller

January 21, 2026
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Brian Hiller,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Revised: This visit was ok but previous visit…

Update: Protyre followed up and called me we discussed the issue and the earlier charge will be refunded so I am actually impressed that they seem to take customer service seriously. Happy to recommend them and I will continue to use them as my go to tyre place.
Earlier : This visit was ok but previous visit where I paid £30 for diagnosis and re-seat but screw in tyre was missed was a waste of money

January 12, 2026
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Stephen Tredwell,  

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Sittingbourne branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Always a good experience at Protyre…

Always a good experience at Protyre Sittingbourne. The online booking system is convenient and simple to navigate. The multiple payment options are helpful, and enable payment to be spread over time. The website also has regular discount codes to ensure you get a great deal.

January 2, 2026
Rated 5 out of 5 stars
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Sittingbourne branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

As usual helped choose the right tyres…Top class service

As usual helped choose the right tyres at an affordable price using the information I gave you….at an affordable price .

December 3, 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Hello Susan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Sittingbourne branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 2 out of 5 stars

Rude desk staff.

The service was performed well (tire replacement and wheel alignment). The front desk staff was rude and unclear. Despite scheduling a follow-up call after the service, they never called me back.

December 3, 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Mr Olszewski,

Thank you for taking the time to share your feedback in regards to your recent visit to our Sittingbourne branch.

Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

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