Protyre Autocare - Sittingbourne Reviews 

952
TrustScore 4.5 out of 5

4.6

Unit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY Sittingbourne, Kent, GB


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Rated 5 out of 5 stars

These guys have been a lifesaver over the last few weeks when a simple air con regas turned into multiple problems for me. Friendly knowledgeable and transparent, as a girl that knows zero about... See more

Company replied

Rated 5 out of 5 stars

Looked at many online websites for the tyres that I wanted. Chose Protyre as they offered the best price and had them in stock. I booked appointment online and paid for the tyres. On arrival at the fi... See more

Company replied

Rated 5 out of 5 stars

Friendly and welcoming Do the work quickly, cleanly and efficiently Give a detailed report on the condition of your tyres, tread depth, pressure etc, plus condition of the disc brakes. Very... See more

Company replied

Rated 5 out of 5 stars

The team at Protyre were very welcoming and friendly. Always get MOT anxiety but even though my car failed it was rectified quickly and I left with a pass ticket so that's another year of stress free... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY, Sittingbourne, Kent, United Kingdom

  • 01795 438003

4.6

Excellent

TrustScore 4.5 out of 5

952 reviews

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4.6

All reviews

(952)

34,171 reviews in the last 12 months

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Rated 2 out of 5 stars

Still not received paperwork for work…

Still not received paperwork for work done on my vehicle.

June 13, 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Edwin Anderson,

Thank you for letting us know.

We can confirm that this invoice has been emailed over to you; please let us know if you have any trouble - we do advise to always check your spam folder, just in case.

We have also notified the Area Manager of this and they will make contact with you in due course.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

I originally went for my MOT

I originally went for my MOT. Had a few issues come up, they worked along with me and managed to get everything resolved, including passing the MOT all before 4pm on a Saturday! Excellent turn around, friendly and helpful staff. They even offer interest free finance which was a welcome surprise, for unexpected cost. Highly recommend them

June 11, 2025
Rated 5 out of 5 stars

Thanks again to Rob

Once again outstanding service from the team at Protyre sittingbourne. As I arrived an hour early by mistake and they fit me in anyway. Special thanks to Rob for his fantastic help and expertise same as last time, clearly explaining issues that present themselves. Top service, will not go anywhere else for any reason.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, Efficient & Friendly Service from Rob & Team

Rob in your Sittingbourne branch went above & beyond to help me out with an oil service after being let down by a competitor (who weren't as "Quick" (sic) as a quick fitter!)
Rob looked after my vehicle & up-sold me an AirCon recharge so I did spend more than planned but was rewarded with excellent, friendly & efficient service. Thank you Rob & Team.

May 21, 2025
Rated 5 out of 5 stars

Top service

Top service! Realised on the Sunday my MOT had run out and Protyre were the only company I could find online that had an appointment the next day, Monday. All smooth booking and passed when I was doubtful. Very helpful, never heard of you before but would come back again and recommend to others. Very efficient service.

May 28, 2025
Rated 1 out of 5 stars

Broke my door handle then super glued…

Broke my door handle then super glued it. Now is loose. Said they would fix but not heard back for over a week.

May 6, 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Mr Clemons,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

I booked MOT

I booked MOT, i had no calls that something was wrong and when i came to collect the car i was told the MOT was not done due to the complete lack of oil in engine which was not right btw. No one tried to get in touch with me to inform me about it, i get the garage can refuse MOT but i expected a phone call. So i decided to cancel the service and requested the refund which happened 24/04 and no refund so far. Called the garage today (07/05) and they could not find the details in the system as the manager is on holiday. Surely there is a deputy to step in. I was told to call back again when the manager is back from his holiday. Absolutely disgraceful and unprofessional. I will advise all people I know not to use Protyre in Sittingbourne. customer Service level shockingly low.

April 24, 2025
Unprompted review
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Ava,

Thank you for taking the time to bring this to our attention. We are sorry to hear that you had this experience - this is far from the high standards we would expect of our centres and team members.

If you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the web order number for your booking, the registration of the vehicle in question and your best contact number, we will then investigate into this matter further.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

After paying nearly £300 for 3 new…

After paying nearly £300 for 3 new tyres, I still had a tyre pressure light on my dashboard that they didn't even look at. Cost me another £300 to get that sorted somewhere else. Also I was the first person into the waiting room and last person out because they told me my car was ready as an after thought because everyone had left. If you're not a manly man wanting to discuss cars, don't go here. What's worse is the numerous emails I've had from them begging for reviews etc.

April 30, 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear customer,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Sittingbourne branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

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