Based on this experience i didn't have the same level of customer satisfaction from Protyres Stafford, as to the multiple times that I always experienced from the same premises over the years. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience with the team at protyre stafford today. I recently bought a new pair of alloys and had them balanced twice before coming here and both garages just took my money without doing... See more
Company replied
I just want to say what a fantastic service I received from the Stafford team. It’s always a bit a scary going into a garage a female, probably because cars are the one thing I know so little about. B... See more
Company replied
After a split rear tyre 2 days before going on holiday, they managed to fit me in with fitting 2 new rear tyres of the same type as the originals the next day, all sorted within half an hour. Great se... See more
Company replied
Company details
About Protyre Autocare - Stafford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Gaol Road, Stafford, ST16 3AN, Stafford, Staffordshire, United Kingdom
- 01785 256243
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great deal on the 2 tyres price wise
Great deal on the 2 tyres price wise, started on car straight away. You can view the work on your car from reception & took as long as I was told.
July 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Slotted me straight in repaired two…
Slotted me straight in repaired two tyres brilliant service and price thanks
July 28, 2025
Reply from Protyre Autocare - Stafford
Hello Richard,
We would like to thank you for sharing your feedback regarding the service you received at our Stafford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Great service
July 28, 2025
Quick and efficient had me back on the…
Quick and efficient had me back on the road super quick
July 28, 2025
Reply from Protyre Autocare - Stafford
Hello Danielle,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Repair tyre valve and new exhaust,
I’ve been into this garage for two separate issues over the last month or so.
Both times i was put at ease and reassured especially by the manager Jay.
Both issues were handled professionally and as quickly as possible which i really appreciated!
I would recommend them!
July 23, 2025
Unprompted review
Reply from Protyre Autocare - Stafford
Hello Leigh,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Since having new tyres fitted we have…
Had a problem with the back rear tyre after having new tyres put on. Took it back for them to check and it was sorted straight away. No problem, we always use this store for both of our cars. Thank you
July 16, 2025
Excellent service
July 14, 2025
Reply from Protyre Autocare - Stafford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Ordered 2 tyres online
Ordered 2 tyres online, I was able to choose next day fitting at a time that suited me, I was welcomed by the team and the tyres were fitted very promptly. I have used Protyre before and will continue to do so, expert service and a great price.
July 14, 2025
I needed 2 new tyres and was sorted on…
I needed 2 new tyres and was sorted on the day
Really helpful
July 14, 2025
The machine for the Aircon regas was…
The machine for the Aircon regas was broke still waiting for another appointment
July 9, 2025
Reply from Protyre Autocare - Stafford
Dear Lee Hudson,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very friendly
July 7, 2025
Reply from Protyre Autocare - Stafford
Hello George,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Everyone was helpful and polite
Everyone was helpful and polite. I would always recommend you to anyone
July 7, 2025
Reply from Protyre Autocare - Stafford
Hello Mrs Shelley,
We're happy to hear that you found our team helpful and polite! Thank you for your recommendation; we appreciate your positive feedback very much.
Best regards,
Eddie
Customer Care - Protyre
Nobody answers the phone
Nobody answers the phone - poor service…. It’s almost as if you are an inconvenience…..
July 7, 2025
Reply from Protyre Autocare - Stafford
Dear Robert Millard,
Thank you for bringing this to our attention and we are sorry to hear that you have been unable to get through on the phone.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Very Easy Online Ordering
Very Easy Online Ordering. With Plenty of Options on Tyres. Was Allowed to Pick my Own Time Slot. Arrived For My Tyres Attended To Straight Away. Sat Down In There Waiting Room Had a Coffee. Tyres Done. Excellent. Stress Free. Thanks 👍 🖐
July 2, 2025
Reply from Protyre Autocare - Stafford
Hello David,
We're happy to hear that you found our online ordering easy and appreciated the tyre options and scheduling. It's great to know you were promptly attended to and enjoyed our waiting room. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Good overall experuence
Good online facilities, good prices, good availibity of brands and helpful, friendly, professional staff.
July 2, 2025
Very efficient in replacing the tyres
Very efficient in replacing the tyres. Very good attitude to customers. Well done the team. Will be back for my next set of tyres.
June 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.