Based on this experience i didn't have the same level of customer satisfaction from Protyres Stafford, as to the multiple times that I always experienced from the same premises over the years. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience with the team at protyre stafford today. I recently bought a new pair of alloys and had them balanced twice before coming here and both garages just took my money without doing... See more
Company replied
I just want to say what a fantastic service I received from the Stafford team. It’s always a bit a scary going into a garage a female, probably because cars are the one thing I know so little about. B... See more
Company replied
After a split rear tyre 2 days before going on holiday, they managed to fit me in with fitting 2 new rear tyres of the same type as the originals the next day, all sorted within half an hour. Great se... See more
Company replied
Company details
About Protyre Autocare - Stafford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Gaol Road, Stafford, ST16 3AN, Stafford, Staffordshire, United Kingdom
- 01785 256243
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service fro start to finish the…
Good service fro start to finish the young lad I think his name was mason credit to your company fast polite and professional .
September 10, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Stafford
Hello Christopher,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Stafford tyres were so helpful
Stafford tyres were so helpful. They fitted me in quickly, provided a really competitive quote and I couldn't fault the service. The guys were all so helpful, I would 100% recommend! Thanks so much
September 3, 2025
Very quick and easy staff are very…
Very quick and easy staff are very friendly and helpful.
September 3, 2025
Reasonable prices & helpful staff
Friendly & good staff, who are always available to give advice.
Reasonable prices.
Good waiting area.
August 27, 2025
Had My air con refilled in my Nissan
Had My air con refilled in my Nissan
I must say they gave a very good service it was efficient and quick and on price quoted.
They tested my system for leaks and their was no extra costs that sometimes come with car maintenance services
August 20, 2025
Reply from Protyre Autocare - Stafford
Hello Tim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent and speedy service very…
Excellent and speedy service very proffesional ,friendly staff
August 20, 2025
Reply from Protyre Autocare - Stafford
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Stafford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Job well done
The staff are good, the price was good and the job completed in good time. Always wise to book a time, works well.
August 18, 2025
Reply from Protyre Autocare - Stafford
Dear Mr and Mrs Meredith,
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that you were satisfied with our team, price, and speed. Booking ahead is a great idea!
Kindest regards,
Georgia
Customer Care – Protyre
I've used Protyre previously and have…
I've used Protyre previously and have been very impressed. This time they seemed very short staffed and it was really busy. But saying that, I didn't have to wait to long for the work to be done on my car. After payment I only got a credit card receipt and not an itemised bill listing the costs of the tyres, valves and tracking which I've always had before so I had no way of checking the pricing was correct. Also I waited while a vehicle health check was carried out but was never given any results.
August 13, 2025
Reply from Protyre Autocare - Stafford
Dear Customer,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stafford branch has not been a positive one for you on this occasion due to no invoice received, we have emailed you a copy of the invoice to the email address provided.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service
Excellent service, as always. There was a cracking offer on for a full set of tyres and tracking - it was too good to miss!
The free coffee is a nice touch too.
August 6, 2025
Ordered 2 x Firestone tyres online
Ordered 2 x Firestone tyres online. When I got to the appointment in the garage at Stafford no Firestone tyres in stock. Tried to put cheaper budget tyres on for more money.
August 13, 2025
Reply from Protyre Autocare - Stafford
Dear Alex Gascoyne,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Good and quick customer service
Good and quick customer service, got on with the work straight away, nice seating area to wait. Easy to change and book appointments. Inexpensive as well.
August 6, 2025
Friendly
Friendly, polite staff who give good advice & do a great job. A place you can trust.
August 4, 2025
Replacement tyre ordered and fitted in…
Replacement tyre ordered and fitted in less than a day. Great!
August 4, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.