Protyre Autocare - Swansea Richardson Road Reviews 

746
TrustScore 5 out of 5

4.8

1a Richardson Road, Swansea, SA1 3TQ Swansea, Glamorgan, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I was able to book an MOT at a few days notice which was really appreciated. The guys were friendly and helpful in running me home and picking me up. I would undoubtedly use them again and would have... See more

Rated 5 out of 5 stars

Dropped into Protyre Swansea this afternoon to loosen free up wheel nuts as done up way too tight by another tyre place, as I was there also asked if they could also change two of the alloys over fo... See more

Company replied

Rated 5 out of 5 stars

First time at Protyre Swansea, have used back in England and always had exceptional service and no different here. Got me in, managed expectations on duration and price and kept me informed. Very happ... See more

Company replied

Rated 5 out of 5 stars

Very prompt and courteous service. Willing to fit the new tyre and swap the existing ones around to even-out the wear. Indoor seating area. Free coffee.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Swansea Richardson Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 1a Richardson Road, Swansea, SA1 3TQ, Swansea, Glamorgan, United Kingdom

  • 01792 655396

4.8

Excellent

TrustScore 5 out of 5

746 reviews

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4.8

All reviews

(746)

33,962 reviews in the last 12 months

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Rated 5 out of 5 stars
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Booked tyre replacement

Booked tyre replacement and was seen on time. The staff were very polite in dealing with me, and also other customers who appeared. The waiting room was excellent.

July 16, 2026
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Helpful

Helpful, friendly staff & very efficient service
Thank you!

July 15, 2026
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Straightforward dealing and friendly…

Straightforward dealing and friendly service from a small team. Perfect location for taking a seafront walk and a coffee while you are waiting.

Ordering the tyres and booking a time were very easy online beforehand, as well as paying upfront. Deals on particular brands were also visible on-screen, which gave me £20 off two tyres.

July 3, 2026
Rated 2 out of 5 stars

I had mycars aircon re gassed to be…

I had mycars aircon re gassed to be told there’s an electrical fault I thought they would of checked it was all working before I had it refilled and told I needed to get it repaired

July 8, 2026
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Dear Jason,

Thank you for your feedback . We are sorry to hear that your recent visit to our Swansea Richardson Road branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Prompt and reliable service.

Prompt and reliable service.

June 26, 2026
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Gillian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Jeffrey,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Returning customer

Returning customer, always very knowledgeable and helpful

June 12, 2026
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Russell,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very easy to book in online

Very easy to book in online
Guys at the garage helpful and polite.
Left the car to visit the shops and they phoned me to say when it had been completed. All very joined up and easy easy.

June 12, 2026
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Alison,

We appreciate you sharing your positive experience with us. We are happy to hear that our online booking was easy and our team in centre provided helpful and polite service, keeping you informed throughout. We look forward to seeing you again!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Professional and prompt

Professional and prompt, great customer service.

May 29, 2026
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Dear Liz Irvine,

Thank you so much for your wonderful 5-star review!

We are delighted to hear that you found our service professional and prompt, and that you had a great customer experience at our Swansea Richardson Road branch.

We truly appreciate your feedback and look forward to assisting you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

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