The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
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Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
Company replied
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... See more
Company details
About Protyre Autocare - Thetford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
- 01842 763663
4.6
Excellent
1K reviews
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Brilliant service
With no appointment 2 tyres were replaced and the wheels balanced and tracked quickly and with no fuss. The staff were very helpful.
October 22, 2025
May use AI-assist with repliesRead more
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Reply from Protyre Autocare - Thetford
Hello Mr Manning,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service at late notice
Great service at late notice, very pleased with the work carried out!
October 8, 2025
Reply from Protyre Autocare - Thetford
Hello Nigel,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great garage always been so lovely and…
Great garage always been so lovely and helpful to me with tyres also car service was excellent
October 15, 2025
Awesome experience
When I arrived at the garage i was well received.
The staff were very friendly and very polite and helpful.
The price is very reasonable and competitive.
October 15, 2025
Great friendly customer service and mot…
Great friendly customer service and mot done with throughly
October 10, 2025
Always first class and professional…
Always first class and professional service.
All questions answered and advice freely given.
I am very happy to recommend this business
October 13, 2025
Jason is a credit to the branch
Jason is a credit to the branch. Always welcoming and friendly. I always find Thetford to be trustworthy with my MOT each year and not out to find things to make money off. Unfortunately it failed, but it was booked in the following day for rectification and sorted swiftly.
October 13, 2025
Organised business
Called early on Saturday morning had what I required in stock and were able to fit the same day, price matched with another supplier, couldn’t ask for more
October 10, 2025
Excellent service 👏
Found the company very helpful and did the job I needed on my car.
October 8, 2025
Reply from Protyre Autocare - Thetford
Dear Mr Sullivan
We're happy to hear that our Team at our Thetford branch was helpful and completed the work needed on your car.
We appreciate you taking the time to leave us this positive feedback.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Thetford
Dear Laimonas
We are happy to hear that everything was completed promptly at our Thetford branch !
We appreciate your positive feedback and your time.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Very efficient
Staff were courteous, helpful and efficient. Sorted out breakdown problem and had us back on the road the same day.
October 6, 2025
Reply from Protyre Autocare - Thetford
Hello Jonathan,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful and friendly staff
Helpful and friendly staff, quick service and easy to drop car off and pick up later in day
October 1, 2025
Probably would not use again
Probably would not use again, keep getting low pressure warnings after tyres were fitted, not before. Told I had my pressures too high, which they were not, the suggested pressures are on the inside of door.
Not as good as before they became protyre.
September 29, 2025
Reply from Protyre Autocare - Thetford
Dear Mick Upton,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Thetford branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Thetford
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I have used thetford tyre and exhaust…
I have used thetford tyre and exhaust for around 20 years and when it changed to pro Tyre I was sceptical.... But ... Was actually really pleased and will continue going there 👍
September 17, 2025
Great service as always
Great service as always. Fast and professional. Great pricing.
September 12, 2025
Good service and range of tyres at…
Good service and range of tyres at reasonable prices
September 8, 2025
Reply from Protyre Autocare - Thetford
Hello Rod,
We appreciate you sharing your positive experience. We're happy to hear you were pleased with our service and prices. We value your feedback.
Best regards,
Eddie
Customer Care - Protyre
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