The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
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Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
Company replied
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... See more
Company details
About Protyre Autocare - Thetford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
- 01842 763663
4.6
Excellent
1K reviews
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Did a good job changing my tyres..
September 8, 2025
Reply from Protyre Autocare - Thetford
Hello Mr J Reyes,
We're happy to hear that your tyre change went well. Thank you for your positive feedback; we appreciate your time.
Best regards,
Eddie
Customer Care - Protyre
The best
Appointment was available, car was fixed quickly and good quality. Always amazing service ✨👍
September 8, 2025
Booked my tyres online date and time
Booked my tyres online date and time
Picked my car up hour and a half later
Couldn’t have been happier.
September 3, 2025
The tyres were a good price and the…
The tyres were a good price and the team from the manager down were fantastic
August 29, 2025
Bank Holiday help
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on my way with a new tyre! Excellent service nice guys all happy to help and a nice hot chocolate whilst waiting.
August 29, 2025
Very helpful and considerate staff
Very helpful and considerate staff. Prompt service and a good price.
August 29, 2025
I visited you on 20th August on my way…
I visited you on 20th August on my way down south, asked to check my Tyres allso mentioned I had luggage, when I left after several miles I checked my Tyres and it seemed air was taken out rather then topped up.
When I got back I went to my local dealers who checked all my Tyers and all needed air, they checked all my Tyres and valves everything was fine
August 29, 2025
Reply from Protyre Autocare - Thetford
Dear Gerald Almond,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good all round except staff happiness...
Easy to book an MOT, good price for MOT. Staff could have been a bit more welcoming/try to look like they enjoy their job. ':)
August 20, 2025
Well received at reception and work…
Well received at reception and work conducted professionally.
August 20, 2025
Reply from Protyre Autocare - Thetford
Hello Mr Wilks,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Highly recommended and will definately use again.
From the initial online order to the extras requested over the phone for the same appointment the team were absolutely brilliant and kept me ion the loop every step of the way. Highly recommended and will definately use again.
August 20, 2025
Excellent job done on time and very…
Excellent job done on time and very professional
August 20, 2025
Very happy with service provided
August 18, 2025
Reply from Protyre Autocare - Thetford
Hello Garry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had 2 new tyres fitted but they didn’t…
Had 2 new tyres fitted but they didn’t put the locking wheel nut back on . We didn’t notice until
My partner was washing my car a few weeks later.
When we notified them they did order new ones a fitted them but it could have been very very dangerous as I was driving it for weeks unaware .
August 18, 2025
Reply from Protyre Autocare - Thetford
Dear Amanda Ritchie,
Thank you for bringing this matter to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Helpful for new drivers
They were able to fit me in very short notice to repair a puncture. The team were all so friendly and helpful. I only passed my test a month ago, but they helped me and explained everything to me. Cannot recommend enough, very grateful for their help!
August 13, 2025
Fast efficient and polite service
Fast efficient and polite service. The new tyres ordered for my car were speedily fitted while I waited and the car returned clean and tidy. The staff were friendly and polite. They were also giving good advice to other customers who had queries. Soon to go back for an MOT.
August 11, 2025
Always good service
I used protyre in Thetford 4 times for different reasons like tyre replacement , mot, and exhausts and their service is excellent. Very nice and hardworking mechanics.
July 30, 2025
Good all-round service
Good all-round service and selection of tyres so that you can select your expense level.
August 6, 2025
Reply from Protyre Autocare - Thetford
Hello Mrs Percy,
We're happy you received good all-round service and appreciate our tyre selection, allowing you to choose your preferred price point. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
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