Protyre Autocare - Warrington Reviews 

Warrington branch. MOT booked online, when I got to the garage they said the machine was broken so they couldn’t do the test and it would be repaired later in the afternoon and to return the next day, this I did and it was still not working. I as led for a refund, they said they would arrange it, it took over two weeks for the refund and only after two reminders, they also said the Area Manager would contact me to explain why the problem had occurred and why I hadn’t been contacted to cancel my appointment so I wouldn’t have wasted an afternoon and also to see why the refund hadn’t been actioned, I was never contacted. I have used Protyre for both our cars for years but since there appears to be new management the service has deteriorated rapidly, I will not be using them again.

Great service, no messing around just got on with the job, explained what needed doing and did it. Would def recommend.

Had a 8.30am appointment for 2 new tyres. Arrived at 8.20am to be told that the member of staff with the keys was going to be late. A man who has the business next door was already complaining about cars blocking his entrance and he made it clear that this seemed to be a regular occurrence. At 8.50am a guy turned up to unlock, He did not apologize to anybody! It was total chaos for the next 2 hours with at least 2 customers demanding their money back. It was after 10.30am before my tyres were fitted. Needless to say I would never use this company again. It was a total farce!!!

Decent prices.
Was able to book online.
Arrived at the workshop and were expecting me.
Job completed in the time promised.

Really poor service. I would recommend the warrington branch is avoided at all costs. Customers sat in the branch despite no staff on the desk. Then tyres damaged on fitting. No alternative provided days after. Customer services still not provided a refund. My view is to avoid at all costs.

Not sure what is going on with Protyre Warrington, but confusing communications and seemed to be short of staff. Technicians doubling up as front desk staff.
Work done (MOT) was fine and on time.

Quick turnaround and an excellent job of fitting and accurate balancing

Booked online for MOT, quick and easy to use. Staff friendly and courteous. This team won't rip you off.

Manager didn’t turn up until 9.30am and had an appointment at 8.30am. Rob was excellent but hampered by not knowing login details to open reception. He was excellent but have serious doubts about this garage

Booked a free aircon checkup online, picked a date and time that worked for me. Arrived on the day a bit before the due time. I advised what the issues were with the aircon. My car was promptly checked, aircon was topped up. Great staff, great communication throughout the whole process.

We didn’t receive a full report re tyre tread depth, brake condition etc which we normally have received in the past. Since the service, the car has developed a grating sound on changing gear and accelerating. I contacted Jefferys to see if we can have the car looked at on Monday morning (2nd September) but there are no mechanics in all week….only tyre fitters. The person I spoke to was very pleasant but didn’t give me a solution to my problem.

I asked them to check the aircon. Apparently it needs
regassing but they didn’t do it! Why not?
I would expect them to ring me to check whether they could go ahead with the work while they had the car.
Now I’ll have to go through all the rigmarole of booking my car in again.

Great service, great price from a reliable and trustworthy team

Great service great price always a little discount to be had for regular customers.

Protyre recently serviced and did an MOT on my car.
A week before this, I had a warning light saying I needed my brake fluid topping up and a service light. Obviously because I had booked my car in already for a service I didn't need to do anything knowing it was already going in the garage.
However, when I went to collect my car and pay, the guy on reception told me about the warning light and that I should get it done by the end of the month!! Not leaving much time to book it in again. Common sense would've been to ring me to ask me if I wanted them to do it at the same time, seeing as I left my car with them for the day FOR A SERVICE! It was extremely frustrating. Also, they said they would ring me to tell me when the car would be ready and they didn't. They also don't answer the phone and it's impossible to get through to them. When I arrived a queue started to form as there was no one on reception which based on the attitude of the guy that finally came along, didn't seem to care. Also I noticed the phone's volume was not on, only a red light flashing because someone was trying to ring. Customer Service has really gone downhill. There used to be a gentleman called Neil who worked there who had excellent customer service skills and the reason I started using this garage. I won't be using them again in the future.

Polite and friendly staff , didn’t take to long for work be carried out so wasn’t hanging around all day waiting.
Would definitely recommend and use again.

Very helpful in putting my spare tyre on to enable me to get back on the road quickly temporarily;y then booking me in 2 days later for a new tyre which was needed because my tyre was unrepairable. Very quick and efficient and a very reasonable price.

Polite, knowledgeable staff that carried out the work to a good standard.

Really good fast service