Protyre Autocare - Westbury Reviews 

1,882
TrustScore 4.5 out of 5

4.5

Station Road, Westbury, BA13 3JS Westbury, Wiltshire, GB


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Rated 5 out of 5 stars

I am currently getting 3 vehicles through services and MOTs. There is a particular mechanic at Westbury who has given me exceptional customer service. Unfortunately I have not learnt his name yet. H... See more

Company replied

Rated 5 out of 5 stars

Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more

Company replied

Rated 5 out of 5 stars

We received great service from Protyre in Westbury. The car was in for an MOT on a Friday, quite close to closing, and it needed tyres to pass the MOT. It was agreed that the tyres would be done on t... See more

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Rated 5 out of 5 stars

A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom

  • 01373 825800

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,882)

35,548 reviews in the last 12 months

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Rated 3 out of 5 stars

It was ok you had to Waite a long time…

It was ok you had to Waite a long time before they came to the desk
And they are very expensive for labour 90 per hr
They also recharge you for a mot re test
I took the work to be done to my car to another garage which cost a lot less then Protyre .

December 5, 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Susie cheslin ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Easy Booking

Easy Booking, Good Communication. In and Out MOT.

EDIT: Previously went to them for tyre change after Manufacturer Service said they needed doing and had a slow puncture. They informed me that they still had plenty on, patched the tyre and didn't charge me. Will always recommend.

December 3, 2025
Rated 3 out of 5 stars

Overall happy with the service but

Overall happy with the service, ordered 4 tyres to replace the old ones. Tyres replaced and balancing done no problem but had to book separately to check wheels alignment. Had to pay full price for alignment of two front wheels even though Protyre website offers half price if two or more tyres bought from the company. When asked for the discount it was refused without valid reason. That was disappointing hence only 3 stars

November 27, 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Dawid Petzelt ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

I’ve used protyre on several occasions…

I’ve used protyre on several occasions for purchasing tyres and having my MOTs carried out at the workshop .The staff are very professional and explain everything in detail also there prices are very competitive

December 1, 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Hello Leslie,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Nice welcome and car taken into garage

Nice welcome and car taken into garage. Was informed 15 min delay which is fine.
However changing two tyres was preformed on the go slow. Was a lot of stop start for just changing 2 tyres. I’ve had the pleasure in the past of having 4 tyres changed in less time. Around 45 mins to change two tyres once they started.

November 26, 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Sean,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 4 out of 5 stars

Busy helpful people in this garage

Arrived punctually the garage was very busy making a slight delay on my appointment time, tyres changed quickly and advised of slight wear on steering joint so the wheel alignment was canceled and given a signed agreement to revisit after renewing the joint.

November 19, 2025
Rated 5 out of 5 stars

Great Outstanding Service as normal

Great Outstanding Service as normal. Always use Protyre Westbury. Fantastic Team, led by a very professional manager.

November 17, 2025
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Mr Turley,

We're happy to hear that you consistently receive outstanding service at Westbury branch!

We appreciate your continued patronage and thank you for recognising the team's professionalism.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

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