I am currently getting 3 vehicles through services and MOTs. There is a particular mechanic at Westbury who has given me exceptional customer service. Unfortunately I have not learnt his name yet. H... See more
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Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more
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We received great service from Protyre in Westbury. The car was in for an MOT on a Friday, quite close to closing, and it needed tyres to pass the MOT. It was agreed that the tyres would be done on t... See more
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A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more
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Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.5
Excellent
2K reviews
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friendly staff & good service
i went to have my wheel alignment done, was greeted by Bev & she was lovely. Aaron had looked at my car & had it done quickly, he was also very friendly.
January 16, 2026
Unprompted review
May use AI-assist with repliesRead more
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First Problem in 20 Years
I've used Protyre Westbury for more than 20 years and always received excellent service without fault. On my recent visit however the engineer fitted my tyres (pre-ordered online) but only when I returned home did I spot that they were not what I ordered but a lower category model. I called and was told they could be swapped with no issue. I then received a call from Protyre reception attempting to tell me that the tyres fitted were a better tyre than ordered. I disputed this and pointed out that the tyre fitted was actually cheaper than that ordered, at which point it was again agreed that I could have them swapped, which I did. May have been a genuine error but together with the call to persuade me to keep them it just felt like I had been deliberately given a cheaper tyre than paid for thinking I wouldn't notice or be bothered to call to correct. Disappointed.
January 14, 2026
Reply from Protyre Autocare - Westbury
Dear Rich,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
As always the lads couldn’t be more…
As always the lads couldn’t be more helpful, I wouldn’t go anywhere else.
Roger warren.
January 14, 2026
Service &MOT.
Excellent service as always. Anything that needed any Explanation on the paperwork was highlighted before I left. Thank you.
January 7, 2026
Reply from Protyre Autocare - Westbury
Hello Sally,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great team at Westbury,The old Manager…
Great team at Westbury,The old Manager Lee was unbelievable,such a loss he left
January 12, 2026
Reply from Protyre Autocare - Westbury
Hello Mr Smith,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Dropped my car off on December 31st.
Dropped my car off on December 31st.
Rang up on Friday 2nd to ask if my car would be ready, the order taker didn’t put order so it hadn’t been processed and said they would do the work by 5:30 and give me a call.
No call, I rang up on 4 occasions with
No answer and being on hold for 10+ minutes each time.
Car was picked up on the Saturday, still no call today it was ready.
January 7, 2026
Reply from Protyre Autocare - Westbury
Dear Sam,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Very happy with it all thank you
January 7, 2026
Reply from Protyre Autocare - Westbury
Dear michael taylor,
We appreciate you taking the time to leave us this five-star review.
We're glad you enjoyed our efficient service from our team at our Westbury branch.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care- Protyre
Reply from Protyre Autocare - Westbury
Dear Stefanie Lawrence,
We appreciate you taking the time to leave us this review.
We're delighted you're happy with our service at our Westbury branch.
We value your business.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Excellent Service
Order process and fitting was very timely and competitive pricing. Excellent customer service.
December 31, 2025
Good friendly company and fair price
December 1, 2025
Great tyre at a competitive price and…
Great tyre at a competitive price and great service. Thx.
December 24, 2025
Reasonable price and good service
December 24, 2025
Friendly staff
I arrived at my pre booked appointment I dropped car off they contacted me when car was ready for collection very polite
December 16, 2025
Very friendly reassuring staff
Very friendly reassuring staff, was recommended by a friend. Will recommend to any of my friends or family.
December 16, 2025
Had four Range Rover tyres and four…
Had four Range Rover tyres and four wheel alignment they were very short staffed and very busy. I had quite a wait but sat down next to free tea and coffee machine so no problem. Friendly informative staff
December 20, 2025
Always friendly
Always friendly. Great contact. Great service. What more could anyone ask.
December 22, 2025
Always very accomodating
Always very accomodating
Very good service
Merry Christmas
December 22, 2025
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