I am currently getting 3 vehicles through services and MOTs. There is a particular mechanic at Westbury who has given me exceptional customer service. Unfortunately I have not learnt his name yet. H... See more
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Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more
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We received great service from Protyre in Westbury. The car was in for an MOT on a Friday, quite close to closing, and it needed tyres to pass the MOT. It was agreed that the tyres would be done on t... See more
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A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more
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Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.5
Excellent
2K reviews
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Booked online for 2 motorcycle tyres to…
Booked online for 2 motorcycle tyres to be fitted to loose wheels for a appointment at 4pm on the 29th June, Arrived on time to be told the fitter of motorcycle tyres wasn't working that day no apology just told to leave wheels and he would do them when he was back in. Got a phone call 2 days later to be told he'd broken the tyre pressure sensor and would have to order a replacement. I had to call a week later to be told they were ready. It's a shame that Protyre Salisbury don't do motorcycle tyres as the service you receive from them is excellent.
July 10, 2026
Reply from Protyre Autocare - Westbury
Dear Richard,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service
Excellent service. Everything was handled quickly and efficiently, and all the paperwork was completed without any hassle. Everything was exactly as expected. I highly recommend them.
April 15, 2026
Reply from Protyre Autocare - Westbury
Hello Roman,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Feel let down.
Despite me clearly saying which tyre to change and even offering a word of warning about the steel cords protruding in a bid to help the fitter avoid injury the wrong tyre was removed. I was told however that this tyre had a bulge and should also be replaced. I found this strange as I was made aware of the original issue at the vehicles MOT. They did not mention any other issues. This is a garage I have used for many years for repairs, servicing and MOTs. I asked for the removed tyre to take back to them and was told now the tyre is off the bulge would not be visible. They agreed but like me were surprised they had missed it in the 1st place. Your employee did charge me the same price for the 2nd tyre as I paid for the 1 ordered on the Internet but I was surprised on closer inspection later that this included a charge for environmental disposal. As I said I asked for the offending tyre so I could show it to my garage so I would be disposing of it.
This was my 1st visit having been redirected from Bathwick Tyres, Trowbridge another business I have returned to regularly.
July 8, 2026
Reply from Protyre Autocare - Westbury
Dear Mr Brian Daniels,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience on this occasion.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Hello Charles,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Unsafe Work!
I brought my car for an MOT to the branch in Westbury.
After it failed I trusted protyre to complete the suspension work that needed to be done. After pre booking the work, they called me and told me they had ordered the wrong part. It then took them 4 days until the work was complete. This in involved me having to call them to remind them. The car was sat outside the garage all weekend!
They passed the MOT and I picked up the car. Only to find that the car was pulling to the right and not steering correctly as well as a noise coming from the suspension.
I took it to a different mechanic who has looked and discovered none of the bolt have been tightened on the suspension arm!!!
This is potentially dangerous and I don't know how they passed the MOT.
Disgusting and very disappointing....Do not take your car here. They have a bad attitude and don't complete safe work!
June 22, 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Dear Hooker Customs,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Why book a time slot
Drop a tyre off the day before my Appointment time off 11 am and informed the guy behind the counter that I would be passing around 4pm to collect it,he assured me that it would be ready to collect. On arrival the counter was busy which was OK. When I asked for my wheel with a new tyre fitted the job had not even been started. I then had to wait over half an hour for the job to be completed. Not a sorry for the inconvenience,my wife and child was sat waiting in a hot car!!!!
July 1, 2026
Reply from Protyre Autocare - Westbury
Dear Mr Martin Dobson ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
First time to your Westbury branch as…
First time to your Westbury branch as Trowbridge was relocating.
I was dealt with in an efficient and professional manner at Reception and was given a collection time.
I returned at that time to find my car ready. A good experience thank you.
June 24, 2026
Reply from Protyre Autocare - Westbury
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Mrs Spanswick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Philip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Left me with Safety risk and lying on MOT
Edit 3: The area manager, who has resolved the issue for me, was good. I wouldn't use ProTyre Westbury again, however, appreciate the resolution provided by the area manager.
EDIT 2: and so the saga continues. They changed the wrong part it seems, as I had to take it to another mechanic, and still passed the MOT, which I'm sure makes my car invalid?
EDIT: 2 weeks on and we took our car to another garage as it wasn't running in a straight line, and it turns out none of the bolts were tightened properly, and so a complete safety risk! and the other arm doesn't in fact need replacing, and so has an advisory on my MOT which isn't true, therefore a wrongful MOT. Be very careful visiting this place.
PREVIOUS REVIEW:I went in for the MOT and it failed, which wasn't the problem, the main issue I had is that I booked to have the work done for the following Thursday and called up in the afternoon, to be told the wrong part had come in, and that I'd get a call when this was in. I didn't receive a call, and when I called on Friday lunch time, I was told "I told you I'd call you when it's in" didn't hear anything all weekend, I'd told the garage I needed the car back Monday. When my husband called on Monday morning, we were told, the works done, it'll go through again at 3pm, but they can't balance the wheels because they can't get the garage door open for where the wheel balancing is. We got a call at 4:30pm to say the work was done, and when we went to pick it up, we were told it hadn't been done this morning (like we were told), and wouldn't have been done if my husband hadn't called in the morning! Then said we wedged the door open, don't know how it's going to close now! Like it was an inconvenience and our fault. The gentleman also tried to charge us £100 more than I had been told, and was written down for me in the quote! He didn't dispute just made some changes and it was fine, it just made me wonder about if we hadn't questioned it and where the extra £100 came off as it was all itemised on the receipt?! Can't fault the work done, however the customer service could do with being better.
June 22, 2026
Reply from Protyre Autocare - Westbury
Dear Rav Hale,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the communication issues and the delay in getting your car back.
We can confirm that your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Steve and Rob were amazing
Steve and Rob were amazing. They cared about the situation with my car, and me as a person. The work they undertook was really professional, along with their expert communication. Protyre should be very proud of their two employees.
June 26, 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Tim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Mr Painter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent job all round
Explained what was needed, gave costing which didn’t change and was booked in and resolved within 3 days. Great job.
June 17, 2026
Reply from Protyre Autocare - Westbury
Hello Caroline,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Beyond normal.
I believe they went beyond the normal while they were solving the problems. I was kept up to date with the progress or the lack of progress until the issues were resolved.
June 17, 2026
Reply from Protyre Autocare - Westbury
Dear Mr Haydn Wheeler,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Dear Gillian,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Hello Mr Richards,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Lynda,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Lindsey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very happy.
Protyre have fitted tyres to my Motorcycles and cars before. This time I took my new Nissan Ariya for a wheel alignment. The lads were chatting and positive telling me what they were doing and why. I also had a weird brake noise which they were trying to fix for free. All sorted and happy. Only cost eighty quid for both front and back so took some beer as a thank you. Cheers.
June 12, 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Paul,
We're so glad to hear about your positive experience with our team in centre. It's wonderful that our colleagues kept you informed and even helped with the brake issue. Thank you for your kind gesture!
Best regards,
Eddie
Customer Care - Protyre
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