I am currently getting 3 vehicles through services and MOTs. There is a particular mechanic at Westbury who has given me exceptional customer service. Unfortunately I have not learnt his name yet. H... See more
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Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more
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We received great service from Protyre in Westbury. The car was in for an MOT on a Friday, quite close to closing, and it needed tyres to pass the MOT. It was agreed that the tyres would be done on t... See more
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A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more
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Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.5
Excellent
2K reviews
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Staff were very helpful and friendly
Staff were very helpful and friendly. The service was excellent and very quick. Gave me very good price for my aircon regas.
June 12, 2026
Reply from Protyre Autocare - Westbury
Hello Mr Crocker,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service. Big choice. Friendly and efficient staff. Full set of new tyres fitted in 30 minutes. Great job Protyre Westbury.
June 8, 2026
Reply from Protyre Autocare - Westbury
Hello Steve,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Car was released unserviced the next…
Car was released unserviced the next day, despite advice (incorrectly) that it had been.
June 5, 2026
Reply from Protyre Autocare - Westbury
Dear Timothy,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Alarm going off constantly
Alarm going off constantly, disturbing neighbours day and night.
June 4, 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Dear Zoe,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
re filled air con with gas and was…
re filled air con with gas and was struggling to fill properly. at the end he said if it does not work i can give you a number of a mobile guy would will have the correct gas for cleaning out the system. lol
also the very young staff were swearing on the shop floor not very professional at all
June 3, 2026
Reply from Protyre Autocare - Westbury
Dear Mr Norris,
Thank you for sharing your experience.
We can confirm that your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Pros and Cons
Pros : Puncture repaired to satisfaction. Obtained a prompted same day appointment.
Cons: I was told it would be a 20-30 minute wait but that turned out to be an hour. I thought the repair cost was expensive at £30
June 1, 2026
Reply from Protyre Autocare - Westbury
Dear David,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
…battery fitted with a smile
I pre ordered a battery for my ford Kuga we which was fitted at Westbury pro tyres this was carried out efficiently by a fitter who had not previously done a Kuga but even though not the easiest of fitting fitted with a smile and reset all the electronic systems as required Well done to all involved will use again probably tyres
May 26, 2026
Easy drop off
Easy drop off, and polite phone call to inform me that the car was ready for collection.
May 25, 2026
Polite
Polite, prompt, friendly and reliable as always. They’ve always been fair and reasonable on price
May 22, 2026
Great service from the team at Protyre…
Great service from the team at Protyre again this week, booked me in with an urgent issue and got me back on the road within the hour!
May 21, 2026
Unprompted review
Needed an urgent puncture repair and…
Needed an urgent puncture repair and Protyre came to my rescue without hesitation.
May 20, 2026
Great service and friendly staff
Went for wipers and they fixed them and flushed them for free then went back for left tail light and they fixed it for free again, I can’t ever stop being grateful for not even considering charging me and just helped
May 20, 2026
I would like to say thank you to Ben
I would like to say thank you to the young man who helped and advised me on my vehicle. He was very polite, happy and informative. I could imagine Ben being an asset to anyone's business. This young man has a great future ahead of him. I hope his boss recognises Ben's potential, I wish this young man all the best for the future.
May 5, 2026
Unprompted review
Polite friendly team
Polite friendly team, professional service as always. Seats to sit and wait if required, coffee etc available.
May 18, 2026
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