I booked the appointment on line however when I attended the booking clashes with bookings conducted direct with the garage, so it appears the online diary doesn’t align with the garages. This is inco... See more
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The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... See more
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Took my car up for its MOT services were excellent and fully explained to me , work was done & they were so friendly and offered me a payment option as I didn’t have the ready cash to pay at that ti... See more
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I pre-booked my car for its MOT and dropped it off in the designated time slot. The car was quickly taken to the MOT station and tested. I had a brief walk around and received a phone call saying I c... See more
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Company details
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.4
Excellent
1K reviews
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Everything first class from Mot and…
Everything first class from Mot and getting the jobs done quick and at a time that suited me
May 20, 2026
May use AI-assist with repliesRead more
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I attended Protyre to get a slow…
I attended Protyre to get a slow puncture repaired. I asked for it to be looked at and they confirmed they do repairs. They came back to me saying they couldn't repair and a new tyre was needed ( significant more cost). I asked to look at the rye and they had already disposed of it, assuming (without asking) if I needed a new tyre. The puncture was due to a small oinnin the centre of the tread. I asked why it couldn't be plugged . I know if on the outer edges this isn't possible ( it wasn't). I was then told there were some fine cracks in the tyre rubbe4. For me these are typical for the tyre age and not an issue for safety or other. Disappointed to say the least and will now use the local garage for an honest opinion. Have used Protyre over a period of 20+ years.
May 20, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Kieron,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Had a bit of problem with my tyres but…
Had a bit of problem with my tyres but Jess was very helpful and got me sorted the following week. Great service and very helpful. Thanks Jess.
May 20, 2026
Booked a slot on line to get 2 tyres…
Booked a slot on line to get 2 tyres fitted 2.30pm car went in garage 3.45pm sat another 15 minutes got out of garage 4.20pm
May 13, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Ian Wilson,
Thank you for leaving us a review.
We are sorry for the delay you experienced. We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Great service friendly staff and good…
Great service friendly staff and good prices, what more can you ask 😀
May 11, 2026
Tyres available
Tyres available, average price, good choice of time slots.
Took 45 mins from time slot start.
May 11, 2026
Staff and service were great
May 13, 2026
Great service everthing was eexplaine d…
Great service everthing was eexplained clearly to me before and afterwards . Really competitive prices would definitely recommend.
May 13, 2026
Awesome customer service
May 13, 2026
MOT side of the business is fine
MOT side of the business is fine. However my experiences over the last few years whilst waiting for tyres done is very different. Having experience in line management I can see where the company fails and not working to its best possible capacity. There is too much talking , vaping ,eating and drinking on the job while customers are left watching them. Its soo frustrating and also a couple of the desk admin staff in reception need 💯 proper customer service courses, to the point of being rude in the past.To sum up, the staff need reeled in and given some serious feedback as it definitely could be better and the management need to act on this as Im 💯 not alone.
May 11, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Mark,
Thank you for bringing this to our attention.
Customer service is important to us, and we always try to make sure that it is at the best that it can be for all our customers, therefore we can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very good service thanks
May 11, 2026
They didn't done my battery check and…
They didn't done my battery check and aircon check.I didn't get my invoice too.
I would like to get an answer about this
May 6, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Rahul,
Thank you for leaving us a review.
Thank you for raising your concerns about the battery and air-con checks. We can confirm this has been escalated to the Area Manager, who will investigate at the centre and contact you as soon as possible to discuss this further.
With regard to your invoice, I can confirm it has now been emailed to you and should arrive shortly.
Kind regards,
Eddie
Customer Care - Protyre
Needed an MOT which failed on a few…
Needed an MOT which failed on a few points which were easily corrected at a reasonable price. I always use Gates’ Tyres - fair and reasonably priced. Thank you!
May 4, 2026
Been using Gates Tyres for years great…
Been using Gates Tyres for years great service friendly staff nothings a bother
May 1, 2026
Took 1 and half hours to replace a tyre
Took 1 and half hours to replace a tyre from removing from the vehicle and replacing, that is terrible service
April 27, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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