I booked the appointment on line however when I attended the booking clashes with bookings conducted direct with the garage, so it appears the online diary doesn’t align with the garages. This is inco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... See more
Company replied
Took my car up for its MOT services were excellent and fully explained to me , work was done & they were so friendly and offered me a payment option as I didn’t have the ready cash to pay at that ti... See more
Company replied
I pre-booked my car for its MOT and dropped it off in the designated time slot. The car was quickly taken to the MOT station and tested. I had a brief walk around and received a phone call saying I c... See more
Company replied
Company details
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I have always found I receive excellent service here. They were very busy on the day I brought my car but still managed to fit me in and sort the problem.
June 13, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Sarah,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
three hour wait to change a tyre!
I booked a 10:30 slot, Then had a three hour wait to change a tyre!
June 15, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Stewart,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
So quick and easy to book and get me…
So quick and easy to book and get me tyres. Always exempt service
June 12, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Emma,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
10 minutes late for a 11am appointment.
10 minutes late for a 11am appointment.
Almost 160 minutes later… my tyres are ready to go.
June 3, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Rob,
Thank you for your feedback. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion due to the wait time.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr Temple,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the assistance you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
I was charged £45 to get a locking…
I was charged £45 to get a locking wheel nut drilled. My van was literally away from the unit for 5 minutes where the tyres were being changed. I'd take a guess the drilling was a 2/3 minute job. I think the £45 charge for this was a bit greedy considering I was already giving them my business by having my tyres changed there.
Also, as a lot of other negative posts points out, the waiting time/appointment system is extremely poor.
May 29, 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Dear Michelle,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Inaccurate information on service
Service told me i had 3mm remaining on front brake pad. Checked by another garage and it had 10mm remaining. Very disappointing, would of cost nearly 300 pounds if i hadnt had it checked elsewhere.
June 3, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Reece O'Neil,
Thank you for leaving us a review.
We are concerned to hear about the discrepancy you experienced with the brake pad assessment. We can confirm that this matter has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Gates tyres
The garage I got the tyres sent to, Gates tyres, said my locking wheel nut needed drilled off, which incurred a £45.00 charge. My van was taken to the workshop for drilling, from the tyre replacement unit and returned literally, 5 minutes later. I'm assuming drilling the wheel nut off took around 2 minutes. I felt this was a bit greedy of them, considering I'd given them business of replacing my tyres in the first instance
May 29, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Stewart Macvie,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Same day MOT and done to time
June 3, 2026
I had to wait almost 2 hours for my…
I had to wait almost 2 hours for my replacement tyres
May 25, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Katie Callion ,
Thank you for your feedback. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very efficient
Very efficient, well organised, good prices, couldn’t ask for more. If we lived closer would use for everything.
May 29, 2026
Good, inexpensive, but always trying to upsell
They are ok if you book in advance and they get the job done, usually pretty quickly if you get there on time (don't bother getting there early as they'll keep you to the original appointment time and you'll end up waiting for ages). Seats in the waiting area are comfortable, but there's no heating.
On the downside they are always trying to upsell stuff you don't need with scare stories if you don't have them done; for example, telling me that I needed my brakes replacing as it's an MOT failure, yet I had had the MOT done two days previously and no mention was made of the brakes. I've since done over 20,000 miles on them without any problems.
So OK and cheaper than the garages, but only four stars because of the upselling.
December 31, 2025
Very poor service
Very poor service. I arranged to have my car booked in- in person on 22/05/2026 to check rear tyre and possible replacement for the next day 23/05/2026. But when I arrived at 1 pm on 23/05/2026 I was told that there would be a long delay, and they couldn't even tell me how long the delay would be. I explained that I had booked the car in yesterday for 1 pm today and the reception staff said there was nothing they could do about it and if I liked I could book the car in for monday 25/05/2026. I have no confidence the same would not happen again.Although one member of staff apologised other staff appeared totally unintersted. Obviously their pre-booking system does not work and I wasted my time and 2 trips to Lillyhall. I will not be using this company again.
Reg KT24WAE
Tel no. 07780 333569
May 23, 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Dear Customer,
Thank you for notifying us of your concerns. We are sorry to hear that you had a longer than expected waiting time.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Appointment at 2pm car took into garage…
Appointment at 2pm car took into garage at 2:55 other customers coming after me we seen and sorted before me
May 22, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr Thompson,
We appreciate your feedback. We are sorry for the delay and the inconvenience this caused.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
The toilet was a mess there was a…
The toilet was a mess there was a coffee machine but was empty on both days I visited
May 22, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Tom Singleton,
Thank you for taking the time to share your feedback.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Well organised nice staff and…
Well organised nice staff and comfortable place to sit if you choose to wait
May 20, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Derek,
We're so glad you found our team in centre helpful and the waiting area comfortable. We appreciate your kind words!
Best regards,
Eddie
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.