I booked the appointment on line however when I attended the booking clashes with bookings conducted direct with the garage, so it appears the online diary doesn’t align with the garages. This is inco... See more
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The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... See more
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Took my car up for its MOT services were excellent and fully explained to me , work was done & they were so friendly and offered me a payment option as I didn’t have the ready cash to pay at that ti... See more
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I pre-booked my car for its MOT and dropped it off in the designated time slot. The car was quickly taken to the MOT station and tested. I had a brief walk around and received a phone call saying I c... See more
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Company details
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.4
Excellent
1K reviews
Asks customers to review
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Price and service excellent wife’s car…
Price and service excellent wife’s car mot this time
Promo code worked a treat
August 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ineffective on line booking system
I booked the appointment on line however when I attended the booking clashes with bookings conducted direct with the garage, so it appears the online diary doesn’t align with the garages. This is inconvenient from a customer perspective as I had to wait considerably longer for the work to be done. Far from ideal. However what I will say is the standard of the work was good.
August 19, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr Shaw ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Disrespectful staff, decent prices
Extra star for the price as it was decent, but took my car in for its MOT and I was very disappointed by the customer service. Took it in, told it’d be done by 10am, and rang up half hour or so after to check on the progress as I’d not heard back - put on hold for a while and cycled through a load of different members of staff, one of which swore over the phone ‘f***, s***, I forgot about your call,’ which was obviously very unprofessional.
Got told just that my car failed its MOT but not on what basis, had to ask leading questions to get a response. Asked what size my tyres were when they had my car there - you’ve just been working on it, you tell me! And when I said I wasn’t sure ‘oh bless you, of course you don’t’. And finally picking up the car, the lad at the front desk was extremely standoffish and downright rude when asking which was mine, told him the reg, ‘yes, but what car is it?!’ in a very patronising tone. Safe to say I won’t be coming back. Most of the staff are unnecessarily condescending to young women and just disrespectful.
August 19, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear BW,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Good customer service
Good customer service. Especially that guy in Workington. I was impressed .
May 18, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Obi,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff where friendly
The staff where friendly, wait wasn’t that long and staff where polite when I had tyre size incorrect
August 14, 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Dear Eric Dwyer,
Thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at Workington Lillyhall delivered this to you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre.
Booked car online for a MOT easily to…
Booked car online for a MOT easily to follow instructions car failed on a wore middle exhaust which I knew about in advance.they gave me a price to replace it .I was happy with the price .Good service 👍
August 10, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Ronald,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful staff told me everything…
Really helpful staff told me everything I needed
They are a credit to your company
August 12, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Waite,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Parr,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They put on the wrong size tyres!
They put on the wrong size tyres! I've got a BMW 840i and they put on tyres for a Citroen 2CV. Made the car handle really scarily.
August 5, 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Marc H ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Guys here super friendly and helpful…
Guys here super friendly and helpful fast and reliable service very good prices much better than the one in Workington
August 5, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Robert,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
New Car Battery Fitted
The service was excellent. Especially the lady who dealt with me. She was really helpful and kind, she sorted it in no time at all & the price was really good too.
July 17, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Joanne,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The only tyre place within 20 miles…
The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, supercars and unusually wide wheels
July 20, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Jamie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Jay and Lucy provided great service and…
Jay and Lucy provided great service and were helpful in assisting with spreading the payments over 4 months.
Great team.
July 27, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Bayliss,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The fact that I was booked in for one…
The fact that I was booked in for one job and I could get all of my MOT advisory’s done the same day
July 27, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service from the guys sorted…
Excellent service from the guys sorted new tyres really quickly, very polite service from Lucy.
July 13, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mrs Bacon,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Gates Lillyhall...great garage!
I always take my car to Gates Lillyhall for MOT, repairs and services. No nonsense good value garage services with helpful customer service and always kept in the loop with any updates with the car repairs
..always my first port of call for my car repairs and never been disappointed 😊
July 24, 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Valerie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Quick service and friendly staff very…
Quick service and friendly staff very professional ill definitely be back
July 23, 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Hello Carol,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
2 tyres replaced
Came to have 2 tyres replaced. Booked in for 10.30 online. Had to wait passed that time. Finished an hour later
July 22, 2026
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