Provident Personal Credit Reviews 

I worked for this company 13 years self employed and I loved it in 2017 went full time it was worse thing that provident could of ever done. Treat staff like Roberts with voice recorded no other loan companies did this. I was always dragged to the local office because I didn't say things right now my local office was 2 hour drive the boss was a bully other staff left and I went on sick due to depression and anxiety due to being bullyed I did take it to hr but there took the bosses side she was one big bully am glad that lus company has gone done hill and am glad she is now looking for an other job. I remember it like it was yesterday what she said when my nanna sadly passed away she was just about money. How can you say this the day before Christmas eve when your nanna dies make sure you get back on your tertty and do some work. My nanna was like my mum and she knew this. She will be a very sad lonely old lady one day and am glad she out of a job

Staff provide differing settlements. Referred to the Police.

You MUST avoid this organisation.

Only give one star as zero stars was not an option. Worst company ever. I was bullied by a doorstep lender into taking out loans a few years back and put in a claim for charges and interest. I was blatantly lied to regarding the information they held on the system and was told they didn’t have any details of 2 of the loans as they were sent to a collections agency so I would need to contact them, however after about 3 months I got a final response letter and they had the full details of all the loans so they lie to there customers, which is actually against the law as I have a right to know exactly what details your company hold about me. Then in the letter they state that all the loans were affordable at the time and total ignore the fact I had said the agent had filled in the form for me and that 2 loans went to collections companies meaning they clearly were not affordable. This company was the start of my money issues as these loans I as a young girl were bullied into taking. Which in turn started my anxiety and depression. I called to speak to an agent that was quite polite but still didn’t seem bothered and was just reading her script but she did agree they had not addressed the bulling issue. She passed this back to the investigation team to look into. No response within the stated 14 working days so. Called back and spoke to Megan. Worst agent ever, so rude and uncaring and basically stated it was my fault I ad the loans and basically said there wasn’t anything they could do. She was appalling in her manor and approach to customers. Eventually got a call from a manager who was just as useless. He had a very I don’t care attitude and he exact words were we aren’t investigating complaints we aren’t doing anything. They have a new scheme which may come into play it may not but basically he admitted the company is going into liquidation and the scheme will basically pay out what they think you should get but if it’s like other company’s you get next to nothing. I currently have a claim with a similar company and I should of been entitled to over £4000 but because it’s in liquidation I’m only getting about £160 it’s ridiculous. The fact they are still trading and accepting applications is appalling and they need to be investigated. ASAP.

I started a new policy and spoke to ebony, she was very helpful and make the process easy to understand. Overall a very nice experience from the provident team, I have three policies with provident and am totally satisfied with the service provided.

Absolutely shocking !! I put a written claim in for wrongly sold loans, in October 2020. After 8 weeks of waiting the issue had not been resolved and I was able to contact the financial ombudsman with my complaint. 14 weeks later and still no result and then I find out Provident Personal Credit is trying to reduce refunds drastically. I had over 20 loans over 4 years, so it looks like I won't get a penny by the time Provident pay everyone with successful claims back. And they can carry on trading with their other subsidiaries like Vanquis and Moneybarn. Words fail me !!!

Absolutely vile company that take advantage of vulnerable people giving them loans that they know the person won’t be able to afford especially with their interest rate shocking how they’re still getting away with this. No different to a loan shark!

How can provident say they can’t afford to pay refunds, when they have just taken over Vanquis bank and credit cards hang your heads in shame you disgusting company

What an horrible company and the CEO should be shamed of you works for him how they treat people specific with mental health problems !!!!!!!!!!!!!!!!!!!!

Satsuma can tell people why they have approximately 88 % negative Views this would worry me has the CEO of I was in his position !!!!!!!!!!!!

Formal concerns about today response from Beth

Dear Malcolm Lemay CEO for provident and satsuma

This is a formal complaint about satsuma complaint department from today 18 march 2021 also against Beth too feel the investigation not done correctly also not contact me in response to this and taken one side and not looked at also sticking up for staff too and no out come in a correct manner also dissemination possible also in regards to my mental health problems .

I first sending this email because the support and help from your complaints team extremely shocking and level of help Unacceptable .

It seems very much to me that all stick together in the same pot !!!! Please do accused my speech !!!!

I want someone senior from you team to contact me no wound satsuma got one of worse bad service and experience is a disgusting !!!!!!!!!!

I hope you are proud of yourself for the way your staff treat people and stick up for the other members too !!!!!!!

Like I want one of your members of team because satsuma don't care about customer how they treat people like me .

Also I asked for someone to call me not just send a response in like 2 days very rushed and not even given me the chance to speak at all !!!!!!

Quiet clearly this how you expect to be treated like ?

Please do get someone to call me back about also I would like you to comment on if you feel this ok ?

If I don't get a response I will take it you do feel it's ok !!!!!!!!!!

Overall extremely shocking Nd disgusting service from satsuma and has the CEO I hope that's you stand proud of this !!!!!!!!!!!!!!!!!!

I will be asking the FCA to look at satsuma because quiet clearly they need to make about this !!!!!!!!!!!!!!!!!!

I am going to enclose Beth response and how she just dissmis the problem raised !!!!!!!!!!!

All must worked together correctly wright ?

Thanks

I urgently advise no one to use Satsuma loans you will regret it and they treat people with health problems specific mental health different and stick up for the staff on question when they are raising there voice at customer also they don't investigation things too in a wright manner and keep you waiting on hold !!!!!!!!!!!!

The FCA should investigate this company it really bad !!!!!!!!!!!!!!!

I previously received a small loan from provident and paid it all back prior to the end of the contract. The lady was a pleasure to deal with. I then applied for another small loan online and was rejected, again it was a small loan and I thought nothing of it. Then things took an even stranger turn so I gave them a call. Initially I asked about my loan application being rejected as it's on file that I'm a good customer. Apparently they've no record of that and offered me no explanation as to why I was rejected. Again that didn't bother me. The fact I applied on their website and then got a call back saying I was approved rang alarm bells. I knew Congo George didn't work for provident but I wound him up for 20 minutes anyway. I then explained to the lady in provident that I received a scam call and she said she's aware of the scam. I offered the details provided and she didn't want them. I explained that the gardai might require them as evidence to which she rushed me off the phone. They either care about their customers information and security or they themselves are leaking it. Please folks warn your family, friends and anyone in a vulnerable/financial situation to avoid this company at all costs. I now have to change my number as it will be passed from the Congo to Nigeria and on to Bangladesh and India. Same with my email. Yeah avoid this, they don't care or are complicit in it.

I have just been talking to a friend who works for Provident and it seems that the Company tolerate their Area Managers & Branch Managers to bully and be little their Customer Representatives this is a disgrace. No one should have to tolerate this kind of behaviour. Personally l think Provident want to force their staff to hand in their notice so no bonuses get paid or they do not want to payout on redundancies plus they are not lending as much as they did.

There are lots of UN HAPPY CR’s within the group.

Are they getting their house in order before trying to sell the Company.

All l know is People Should Not Be Bullied In The Working Place or Make their Positions UNTENABLE.

What a horrible company !

Ive had loans from them before and always paid it back in full. I took a loan last year, and before Christmas (while we were in lowdown) I had an accident and had to be off work for 4 months.

While other company's offer payment holidays due to pandemic and other reasons, instead of trying and finding a middle point for both parties the guy called David was bullying me into making payments when he was fully aware of my situation.

I have paid the early settlement amount today, and I will never return to them, NOR WOULD I SUGGEST YOU TO TAKE A LOAN FROM THEM !

These are horrible people to be dealing with, and the COMPANY ITSELF ARE BULLIES, STAY AWAY FROM THEM! THEY ABUSE PEOPLE IN VULNERABLE SITUATIONS.

Best of luck all

I've never had any problems, it's simple really you know before you sign up for the loan how much it's going to cost, interest, it's all there in black and white, from reading some of these reviews, it seems people want the loan but don't want to pay, I'd never do that, mental illness or Anything else, is no excuse to not pay bills, after all no one had a choke hold on anyone, they are a business not a charity.

Everyone of you must claim on mis selling dont let a company do it go online print pre worded form and send,they will say NO, so take it to te Ombudsman so easy, I did thisfor my father who unknown to me in a shelterd housing complex, was paying these thieves for years he was struggling, until I found out. I applied in June last year then moved it to Ombudsan in July ad have just heard back they have upheld 11 loans and all Interest from loans + 8% from date of loan till now to be paid out they have 10 daysto respond , no doubt they will drag it out but I will not give up. Dads looking at anyting fro 8000 to 10,000 back, even if you still have debt with them worst case your complete debt will be cleared, so please its one letter a few emails go get your cash back, my friend recently received £17,000 her hubby got £6000 then her friend got £21,000 this is your cash they have robbed for years good luck all...

Lied and claimed to be the postman in order to get into the building then left unwanted and unsolicited junkmail.

They use door to door salespeople to manage clients, so this isn't just some random delivery company - avoid like the plague!

Bad company I’m currently paying them off as we speak I owe about £6000 and over half of that is interest I was desperate i needed things. But they take advantage of my mental health every time I’m eligible for a loan they message me seeing if I want another it’s having a big effect on my mental health I’m paying £408 a month if I saved that for 12 months That would be great I’m not paying it they can take me to court

Horrendous company. Basically like a loan shark, only thing they don’t do is threaten to break your legs if you don’t pay. I was Misadvised on my loan, told to pay a certain amount a week and it wasn’t, interest rates are horrific. If you want mis sold, if you want your stressful levels through the roof and worse money troubles and concerns, then this is your place. I understand times are hard for everyone but this company is not the answer. They are that bad they could possibly drive you to take your own life they are that bad.

Got a text from my agent on Christmas eve who I assumed had sent it to everyone saying everyone will have received their wages /benefits by now so don't forget to pay!!
Really?? On Christmas eve you're hassling people for money... It must be because the agents only get paid when they get customer to pay. Cheeky s0d

I missed one payment a few weeks ago and non stop hassle from these c0ckroaches despite being in a pandemic. I will never borrow from them again..

I’ve took control of my fathers provident been paying a loan since 2015 and one from 2016 shocking he’s a old man in his 70s will be taking them to court the person taking my fathers money was stealing not happy at all

HORRIBLE HORRIBLE HORRIBLE MONEY GRABBING COMPANY😡 charging people on benefits and low income nearly 100% interest, yes IV had to use them in the past BUT NO MORE, I know you don't get cash but these buy now pay later companies LAYBUY CLEARPAY AND MY PERSONAL FAVOURITE KLARNA are beautiful beautiful beautiful companies that are needed, no credit check, NO INTEREST and 3 payments spaced out so it coincides with benefits or wages, you can buy toys and gifts and household items and I'm sure more and more stores will sign up! AND REMEMBER NO INTEREST AND NO CREDIT CHECK, IV USED IT TO BUY MY DAUGHTERS GIFTS, SHEEPSKIN SLIPPERS FROM ASOS A LOVELY JACKET WITH FUR HOOD FROM RIVER ISLAND AND EARRINGS FROM PANDORA ETC AND IV ONLY GOT 2 PAYMENTS LEFT. I LOVE LOVE THESE COMPANIES ♥️